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Dear Nathan,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Jim StegallGeneral Manager
10/10 Excellent
Charles D
Travelled with family
24 May 2024
Liked: Amenities
clean and easy check in
Charles D
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Charles D,Thank you for the perfect rating! We're glad to hear that you found the check-in process easy and the hotel clean. We look forward to welcoming you back for another great stay!Sincerely, Jim StegallGeneral Manager
Dear Jose,Thank you for the perfect rating! We're glad to hear that you had a good stay. We look forward to welcoming you back again soon!Sincerely, Jim StegallGeneral Manager
4/10 Poor
Frank
17 May 2024
Disliked: Amenities
Needs a face lift
Frank
Stayed 1 night in May 2024
Response from Jim Stegall GM on 22 May 2024
Thank you for your recent stay. We are in the process of renovations and improvements being made at this time
Dear Mandy,Thank you for your wonderful feedback. We're delighted to hear that you experienced a quick check-in and found your room clean and comfortable. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Jim StegallGeneral Manager
2/10 Terrible
Cherish
14 May 2024
Cherish
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 May 2024
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Jim StegallGeneral Manager
Dear Nolan,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had an overall great experience during your stay with us. Your satisfaction is our priority, and we're delighted that we could provide you with an enjoyable stay. We appreciate your review and look forward to welcoming you back for another fantastic experience in the future!Sincerely, Jim StegallGeneral Manager
Dear Carmen,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our place good. Your satisfaction is important to us, and we're glad that you had a positive experience during your stay. We appreciate your review and hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely, Jim StegallGeneral Manager
8/10 Good
Cassandra
1 May 2024
Liked: Cleanliness, staff & service
Cassandra
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Cassandra,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Jim StegallGeneral Manager
Dear Randy,Thank you for your feedback and for rating our property positively! We're glad to hear that you found our property nice. We always strive to provide our guests with a pleasant and enjoyable experience. We highly value your input, and if there is anything specific that we can do to enhance your experience or any specific areas that we can improve upon, please let us know. Thank you for choosing our property, and we hope to have the opportunity to host you again in the future!Sincerely, Jim StegallGeneral Manager
Parking was great , we were pulling a uhaul trailer and it felt safe.
Patricia
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Patricia,Thank you for your feedback! We're glad to hear that you had a positive experience with our parking facilities and felt safe while pulling a U-Haul trailer. Providing a secure environment for our guests and their belongings is important to us, and we're pleased that we could meet your expectations. We appreciate your business and hope to welcome you back again in the future!Sincerely, Jim StegallGeneral Manager
Dear Kathy,Thank you for your feedback! We appreciate your positive rating and take your comments about the cleanliness of our grounds seriously. Ensuring a clean and pleasant environment for our guests is important to us, and we'll work diligently to address any areas that need improvement. Your feedback helps us improve our services, and we hope to welcome you back for an even better experience in the future!Sincerely, Jim StegallGeneral Manager
I’ve stayed here a few times when passing through and it’s a good no frills choice. Breakfast offerings are typical.
Mike
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Mike,Thank you for your perfect rating and for choosing to stay with us multiple times! We're pleased to hear that our hotel serves as a good no-frills choice for you when passing through. We appreciate your feedback regarding our breakfast offerings, and we're glad they meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
8/10 Good
Ramon
13 Apr 2024
Liked: Staff & service
Property is in poor condition,
A/C unit noisy.
Ramon
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Ramon,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and the noisy A/C unit during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Hotel Manager
Dear Keith,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager
10/10 Excellent
PHIL
10 Apr 2024
PHIL
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear PHIL,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Jim StegallGeneral Manager
Dear Paula,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
The property has great parking for trucks and trailers. The rooms are clean. This is a good hotel!
Barbara
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Barbara,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our property to have great parking for trucks and trailers and that you found the rooms clean. We're glad to know that you had a good experience with us overall. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
We are traveling with a dog, which cost us a bit more. It didn't cost us an arm and a leg more. The room is beautiful, clean and they welcomed our furry family member, without reserve.
Sandra
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Sandra,Thank you for your perfect rating! We're thrilled to hear that you and your furry family member had a wonderful stay with us. We strive to provide a welcoming environment for all our guests, including pets, and we're delighted that you found our room beautiful, clean, and accommodating for your needs. We appreciate your feedback and hope to welcome you and your pet back for another fantastic stay in the future!Sincerely, Hotel Manager
Dear Jeff,Thank you for your feedback. We're glad to hear that you found our hotel to be quiet and offered a good rate. Providing a peaceful and affordable stay for our guests is important to us, and we're pleased that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
4/10 Poor
Travis
29 Mar 2024
Travis
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Travis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
Dear FRANK,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
Right next to a walking trail at the Window on the Plains museum which was really nice. We were also able to walk to the Plaza Mexican restaurant which was very good. The staff and other guests were very nice and accommodating to our dog.
Barbara
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Barbara,Thank you for your feedback and positive rating! We're glad to hear that you enjoyed the proximity to the walking trail and the nearby restaurant during your stay. It's also great to know that our staff and other guests were accommodating to your dog. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
6/10 Okay
ALEXIS
Travelled with family
24 Mar 2024
Disliked: Staff & service
The pool was to warm
ALEXIS
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear ALEXIS,We apologize for any inconvenience caused by the pool being too warm. We will investigate and address this issue promptly to ensure that the pool temperature is comfortable for all guests. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager
Dear José,We're delighted to hear that you found our hotel super clean! Thank you for the positive feedback, and we hope to welcome you back again soon for another excellent stay.Sincerely, Hotel Manager
10/10 Excellent
Alex
16 Mar 2024
Alex
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Alex, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Steve
16 Mar 2024
Steve
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Steve,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
Dear Jeremy p,Thank you for your positive feedback! We're glad to hear that our staff made your stay pleasant. We strive to provide excellent service to all our guests, and we appreciate your recognition of our efforts. If you have any suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
10/10 Excellent
Joaquin
15 Mar 2024
Joaquin
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Joaquin,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. When we receive such high ratings, we are proud and inspired to provide better service. I am excited to see you around again.Sincerely, Hotel Manager
6/10 Okay
Nancy
10 Mar 2024
They need to clean and refresh entire property
Nancy
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Nancy,Thank you for your feedback. We take cleanliness and guest satisfaction seriously. Rest assured, we will address your concerns and work to improve our property to provide a better experience for all our guests. We appreciate your input.Sincerely, Hotel Manager
10/10 Excellent
Angela
9 Mar 2024
Angela
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Angela,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
Dear Alejandro,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
Dear Templo,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager
8/10 Good
Juan
19 Feb 2024
Juan
Stayed 1 night in Feb 2024
Response from Jim Stegall GM on 20 Feb 2024
Thank you for your recent stay. We look forward to you staying with us the next time you come through Dumas
The room was clean, and the staff was nice. It was good for a quick overnight stop on a long road trip.
Angela
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Angela,Thank you for taking the time to share your feedback with us! We're glad to hear that you found the room clean and our staff nice. We understand the importance of a comfortable stop during a long road trip, and we're pleased that we could provide that for you. If your travels bring you back our way, we'd love to welcome you back for another stay!Sincerely, Hotel Manager
10/10 Excellent
Frances
Travelled with pets
16 Feb 2024
I have stayed here on numerous trips. It’s a great place to stay. Hotel is clean, staff is always friendly and polite and it is conveniently located.
Frances
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Frances,Thank you for your feedback and continued loyalty! We're delighted to hear that you've had consistently positive experiences during your numerous stays with us. Providing a clean environment, friendly and polite staff, and a convenient location are top priorities for us, and we're thrilled that we could meet your expectations in these areas. We appreciate your kind words and look forward to welcoming you back again soon for another great stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager
Dear David,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager
Hotel appears to have been recently repainted on the inside. Room was clean and comfortable. Breakfast was standard fare. Staff was very friendly and efficient!
William
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Feb 2024
Dear William,Thank you for your feedback! We're glad to hear that you noticed and appreciated the recent updates to our hotel's interior and that you found your room to be clean and comfortable. Providing a welcoming and comfortable experience for our guests is important to us, and we're pleased to know we succeeded during your stay. We're also glad you found our breakfast offerings satisfactory and that our staff was friendly and efficient. We appreciate your comments and hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
NANCY, Victoria
31 Jan 2024
NANCY
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear NANCY,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. Receiving such ratings makes us feel proud and inspires us to continue improving our service. I am excited to see you around again.Sincerely, Hotel Manager
Dear Rachelle,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
6/10 Okay
Terri
Travelled with family
23 Jan 2024
Liked: Staff & service
Needs some TLC, good location.
Terri
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Terri,Thank you for your feedback and rating. We appreciate your acknowledgment of our good location. We take your comments seriously and will work towards addressing areas that need improvement to enhance your future experiences. If there are specific aspects you'd like us to focus on, please feel free to share. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager
Dear David,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager
It was set back from the highway - reducing noise. I was surprised it had happy hour (even though I did not partake).
Breakfast was good. Coffee was good.
I could hear a couple talking behind my headboard but I was so tired, I went right to sleep.
Terry
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Terry,Thank you for the 5 out of 5 rating and the positive feedback about your stay! We're pleased to hear that the location set back from the highway helped reduce noise, and we're glad you found the surprise happy hour, breakfast, and coffee to be enjoyable. We apologize for any noise disturbance you experienced, but it's great to know that you were able to rest well despite it. We appreciate your feedback and look forward to welcoming you back for another great experience! Safe travels!Sincerely, Hotel Manager
Dear Michael,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
Nice place for the price. Room was more updated than I expected
Lynda
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Lynda,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a nice place for the price and that the room exceeded your expectations in terms of updates. We strive to provide a great value for our guests, and we're glad you enjoyed your stay. We appreciate your rating and look forward to the opportunity to host you again in the future!Sincerely, Hotel Manager
6/10 Okay
Benjamin
Travelled with family, Business traveller
16 Jan 2024
Liked: Cleanliness, staff & service, amenities
Terribly cold night, heating needs major repairs
Benjamin
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Benjamin,We apologize for the discomfort you experienced due to the heating issues during your stay. Your feedback is valuable, and we assure you that we are addressing the problem promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager
10/10 Excellent
Frances
13 Jan 2024
Liked: Cleanliness, staff & service
Frances
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Frances,I appreciate your 5-star review. We aim for complete guest satisfaction, so I am delighted you felt that way. You obviously agree with us that we should offer our guests an excellent balance of comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager
10/10 Excellent
audrey
13 Jan 2024
audrey
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Dear Audrey,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Larry
6 Jan 2024
Larry
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Larry,We appreciate you visiting with us and leaving such a high rating. We are grateful that the majority of our overnight visitors are content with their choice to remain with us. When you return, we promise to continue offering the best possible service. We value feedback from our visitors above all else, so please accept our sincere gratitude for your 10-star review. Please come back soon.Sincerely,Hotel Manager
some of the breakfast items were not stocked properly, namely the waffle batter and the kids could not have their favorite breakfast. It wasnt even busy so our expectation was that the attndant would be restocking regularly or be around for us to request.
Hussain
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Hussain,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the breakfast items not being stocked properly, particularly the waffle batter. Your expectations are valid, and we appreciate you bringing this to our attention. We'll address this matter with our team to ensure better service, even during slower times. If there's anything else you'd like to share, or if there's anything we can do to make your future more enjoyable, please let us know. We value your feedback and strive to improve our services.Sincerely, Hotel Manager