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We have stayed here several times and never had a problem. But this time the nightstand hasn't been cleaned and we requested housekeeping and never got it.
Pretty nice place! The only thing we didn’t like is how loud the showers are. We could hear them right through the walls. The shower floor was very dirty looking. Bathroom floor might have been just stained. Otherwise everything else was perfect and everyone was nice.
We've stayed here several times, it's always good. One complaint - the shower drain was slow. They called the engineer to fix it, but he left mud in the shower.
Our stay at Comfort Inn West Duluth was overall pleasant. The room was comfortable (although during our stay, they were experiencing technical problems with the TV connection so viewing was limited). My kids enjoyed the pool area, the breakfast options were tasty and staff was always friendly and helpful! Thanks much!
The rooms were very nice. The pillows and bed were very comfortable. I slept very well. I like the sink, microwave and refrigerator in the room. This is great for when having left overs, and making coffee in the morning. I will be staying at Comfort Inns when I travel in the future.
Rooms are not very sound proof. You hear every time the room above you moves or takes a shower. Staff very nice but not a very good place to get a good nights rest.
Clean, quiet, nice extra amnenities like ice water, cookies, coffee in the lobby. Staff go the extra mile. Clean heated swimming pool and hottub. Easy to access and conveniently located.
Very convenient location to many things. Friendly informative staff. Clean rooms. Can be some highway noise if you stay in certain rooms depending on where you stay in the building-others are perfectly quiet. Good breakfast selection and coffee set up in lobby. I do wish the hotel bar was open on more than just weekends, that would have been nice. The pool/hot tub area is very nice.
Jennifer
Stayed 3 nights in Dec 2023
10/10 Excellent
Mon
Travelled with family, Travelled with family and small children, Travelled with partner
We did all the check in online. So when we arrived we had less than 30 seconds interaction with staff. For that reason we cannot comment much about service. Still, one of the main reasons why we booked that hotel was because it mentioned on Hotels.com website it had a gym as one of the amenities and I am in training for a big race. We went to dinner and had 2 hours before bedtime so I had planned to use the gym after dinner. That is when I found out there is no gym in the hotel, but a partnership with a local gym. Another issue was the bathroom of our hotel room. It had hair on the floor and even a chewed bubble gum. It was filthy.
Everything was perfect besides when the housekeeper did not give us any toilet paper. Beds were made poorly.
Emina
Stayed 2 nights in Dec 2023
8/10 Good
Christine L
Travelled with family
24 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
As a frequent visitor to Duluth, I have been meaning to check out this hotel. I was impressed by the cleanliness. The lobby was beautifully decorated for the holidays and there were plenty of work spaces available.
My only concern was the smell of our room. It was awful. To be fair, I was on a tight schedule and didn't have time to go to the front desk to request a different room. So that was on me.