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Reviews of Tulip Creek Hotel Apartments

4 out of 5
Tulip Creek Hotel Apartments
Behind clock tower, Port Saeed Area, Dubai Creek, Dubai

Reviews

6.0
Rating 10 - Excellent. 28 out of 176 reviews" "
Rating 8 - Good. 40 out of 176 reviews" "
Rating 6 - Okay. 38 out of 176 reviews" "
Rating 4 - Poor. 33 out of 176 reviews" "
Rating 2 - Terrible. 37 out of 176 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Khozama

Travelled with family
Disliked: Property conditions & facilities
Room was not ready at time of check in, i waited rill 3 Pm till it was ready and we recived it without being probably cleaned..floor was wet .. there was leaking of toilet water on the floor of bath room and was fixed one day ahead of our check out ...house cleaning we needed to request each time and they came very late.
Stayed 5 nights in May 2024

4/10 Poor

Stephen

Stayed 4 nights in Feb 2024

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Incredibly High Cockroach Infestation Very dirty hotel. Rooms are not well kept. The level of cockroach infestation is insane. I didn’t know that such dirty and unhealthy hotel can charge the kind of money they are charging. See pictures that I have attached to this review. I have never seen this number of roaches anywhere. The TVs don’t work. I changed rooms three times. First room was very smelly. The smell was horrible. And roaches everywhere. They put me in a different room. Still smelly and lots of roaches but the tvs were not working. Next day they put me in a third room. Less odor but the roaches horrible. Spent lot of money to buy roach treatment items and air freshener. It reduced the roaches but still too many. Tv in the room was working but remote didn’t work with it. Tv in the living room wasn’t working and they couldn’t fix it. Everything is so old. Poorly managed hotel. Asked for iron to iron my clothes. One week, still no iron. Please avoid this place as much as you can. There are much better places nearby at same price or better. On a positive note, reception staff really great. The bell boy was awesome. Location is very good as well. Very close to the mall.
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Disappointed
We, unfortunately, found cockroaches in our room, additionally, we did not appreciate the quality of the service.
Stayed 1 night in Jan 2024

2/10 Terrible

rekik t

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

BILAL

Liked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Maila

Stayed 1 night in Nov 2023

2/10 Terrible

Vijikumar

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Reception staff they don’t know how to talk to the people Rooms are dirty Washroom very dirty
Stayed 6 nights in Nov 2023

2/10 Terrible

Nicolas

Disliked: Cleanliness, property conditions & facilities
Bad property. No service. No communicate.
Stayed 1 night in Nov 2023

8/10 Good

Erika

Liked: Cleanliness, room comfort
So slow
They have nice staff Nd I loved my suite but their problem is they respond fo requests for items very late , I needed cooking items simple one or two items they will bring one and not the other and they have a problem with towels it took them a day or two to bring towels ,
Stayed 6 nights in Oct 2023

10/10 Excellent

Elkhazin

Stayed 2 nights in Oct 2023

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, amenities, property conditions & facilities
Very ok according to the price!
Stayed 1 night in Jun 2023

2/10 Terrible

Sabiha

Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 14 nights in Mar 2023

8/10 Good

Edmond

Travelled with group
Liked: Cleanliness
Staff were very friendly and happy to help.
Stayed 4 nights in Feb 2023
Response from The Management on 2 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay. We hope you choose to stay with us again.

4/10 Poor

Omar

Stayed 1 night in Feb 2023
Response from The Management on 2 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

derren, singapore

Business traveller
Disliked: Cleanliness, property conditions & facilities
Arrived after midnight but room not ready. Had to wait for it to be cleaned. Smokey smell in room. Terrible experience. Avoid.
Stayed 1 night in Feb 2023
Response from The Management on 2 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Omar

Stayed 3 nights in Feb 2023
Response from The Management on 17 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay.

8/10 Good

Omar

Stayed 3 nights in Feb 2023
Response from The Management on 17 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay.

4/10 Poor

Mohamed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is the location, anything else you expected to find from hotels is just disappointing. Dirty bedsheets, dirty bathroom, no towels unless you ask, kitchen tools lack of essentials unless you ask. air ventilation is very poor with a locked window. The tv needs to be fixed.
Stayed 11 nights in Jan 2023
Response from The Management on 2 Mar 2023
Dear Valued Guest,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Gabriel Dorai Michelle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Apart from the spacious room I did not like anything else about the room. The floor was super dirty and the kettle in the kitchen was rusty and dirty. Sadly I had to buy my own kettle to boil water for my 2yo. No one came to clear our trash on daily basis, we had to do it. No towels were replaced for our 1week of stay there. Customer service was bad. From getting towels to get things fix my husband had to call and go down to the lobby several times before our request are met.
Response from The Management on 13 Dec 2022
Dear Valued Guest,Thank you for your review on your recent stay and we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Diyar

Travelled with family
Disliked: Cleanliness, amenities
The worst hotel ever, bad customer service, rude employees, dirty rooms, bed bugs, water outage, Wi-Fi outage it was a horrible experience
Stayed 2 nights in Nov 2022
Response from The Management on 13 Dec 2022
Dear Valued Guest,Thank you for your review on your recent stay and we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Patrick Julius

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Photos of property are 20 years out of date. Place is run down poor managed and in ill repair. Had to be moved to another room because of what appeared to be blood stains on lampshade amongst a filthy apartment. The room we were moved to wasn’t much better. TVs don’t work. Kitchen & balcony never been cleaned. The management do not care about their customers or their reputation . They are several grown babies in suits manning reception pretending to work. When asked to come and see the state of the rooms in person they disappeared from the business altogether. We later asked reception to send someone to fix the faulty bath tub drain plug that wouldn’t drain water, they never even sent someone after asking twice. I couldn’t get as much work done as I wanted and my wife was really disappointed and stressed out. I would not bring my family here. I have only scratched the surface of what is wrong with this ‘hotel’ but haven’t got time. Do not stay here. They are a joke and Expedia should not be listing a property with 20 year photos (as admitted by one of the workers in the hotel).
Stayed 5 nights in Nov 2022
Response from The Management on 13 Dec 2022
Dear Valued Guest,Thank you for your review on your recent stay and we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Brian

Stayed 1 night in Nov 2022
Response from The Management on 23 Nov 2022
Dear Valued Guest ,Thank you for your good review points on your recent stay. We were pleased to read that you had an overall pleasant stay at our hotel. We look forward to welcoming you soon.

4/10 Poor

Kemilembe

Disliked: Amenities, property conditions & facilities
I arrived with my son around 4 pm and requested towels only to be told there were no towels until the next day at 8.00 am. I had to be at the airport at 6.00 am. They made no effort to find a solution. the customer service was poor. In the morning, I requested a cab, only to be told that I must pay cash. That shocked me. Luckily for me, a regular taxi passed and I hailed it. I wouldn't stay there again.
Stayed 1 night in Nov 2022
Response from The Management on 16 Nov 2022
Dear Valued Guest,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Aleksandr

Stayed 1 night in Oct 2022

2/10 Terrible

Islam

Disliked: Cleanliness, room comfort
Dirty place
Hair on bed and no pillows cover, no phone works and very dirty washroom, very bad service, building is old and zero cleanliness, Only location is the best They have only two staff to handle the entire building !!!
Stayed 3 nights in Aug 2022

2/10 Terrible

Abbas

Stayed 2 nights in Aug 2022
Response from The Management on 25 Aug 2022
Dear Valued Guest,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Don't Go there evenif it is free.
Generally it is a depressed place. Rooms are so big and good for families. Smells, dirty, old furniture, dirty sofa, dirty bed, dirty bedsheet, no towel, dirty bath tap Full of dust, outdated Tv, funny remote controls with no battery. Good & small pool available Don't go there evenif it is free. Hotels.com, you must ask the properties to submit as much as photos of their properties from different angle and must be shown online for your customers sothat they can choose the hotel.
Stayed 2 nights in Aug 2022

4/10 Poor

Malika

Travelled with family
A number of issues
The TV was not working and during checkout, the workers were miss-using my elderly parents because they don’t speak the language and told them to get out of the room early, even though I agreed to a late checkout which I paid for. They would give receipt for proof and the were rushing us out of the property. Toilet condition was questionable as the flush was not working and the toilet was leaking water. They also made us move rooms with similar issues that we had to the previous room, which just stressed us out. They also kept knocking at our door and entering the room, we are also Muslim with females in the room and I would have thought they would have understood our principles. And this new room still didn’t have a functioning TVs. There was a total of 3 TVs which didn’t not work, so I assume they are a decorative piece.
Stayed 4 nights in May 2022
Response from The Management on 8 Jun 2022
Dear Valued Guest, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

RANJODH

Stayed 21 nights in Apr 2022
Response from The Management on 12 May 2022
Dear Valued Guest, We thank you for your valuable feedback. I am pleased to note that you had an enhanced experience during your recent visit to our Hotel. Our team endeavors to provide our valuable guests with the best experience possible and amazing facilities. I am glad to know that our services surpassed your expectations. Thank you once again. I along with my team do look forward to the pleasure of welcoming you back soon to our property for yet another wonderful stay.The Management

6/10 Okay

Louise

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from The Management on 28 Feb 2022
Dear Valued Guest,Thank you for your review points on your recent stay. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Mahmoud

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from The Management on 20 Dec 2021
Dear Valued Guest ,Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
They don't have water provided in the room.
Stayed 1 night in Dec 2021
Response from The Management on 20 Dec 2021
Dear Valued Guest, Thank you for your review points on your recent stay. we will take note of any issue you face during your stay with us for improvement . We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Salahelden

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from The Management on 22 Nov 2021
Dear Mr. Salaheiden ,Thank you for your good review points on your recent stay. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

2/10 Terrible

Aalaph

Business traveller
Disliked: Cleanliness, room comfort
Dont ever stay even if yiu get for free
Worst appartment in entire dubai. The rooms are not clean and stinking
Stayed 1 night in Nov 2021
Response from The Management on 15 Nov 2021
Dear Mr. Aalaph, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Imran

Disliked: Cleanliness, amenities, property conditions & facilities
First room offered was in terrible shape with water leaking in washroom, hairs under the blanket, very poor cleanliness. They offered a second room which as soon as their staff member opened, he himself backed off due to very bad sewerage smell. Third room was just under the second room and had the same pungent smell. Finally after a long wait, and through Expedia supports help, they showed a room which was just vacant and needed cleaning etc. After waiting for a while and as per them the room being deep cleaned. I found roaches in the room, insects flying around. Bed was making all sort of noises. Cleaning staff doesn't seem to be trained enough for cleaning at all. Only 1 towel was provided even after repeatedly asking for hand towel and bath towel. Next day the house keeping knocked and only emptied the trash can. I asked for house keeping but was told they only clean 2 days a week. The list goes on. But what a nightmare that was. Never ever would recommend this property.
Stayed 2 nights in Nov 2021
Response from The Management on 14 Nov 2021
Dear Valued Guest, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

raya

Stayed 5 nights in Oct 2021
Response from The Management on 28 Oct 2021
Dear Sir/Madam, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Maila

Business traveller
Liked: Cleanliness, room comfort
Stayed 11 nights in Sep 2021
Response from Cherry - Front Office Manager on 4 Oct 2021
Dear Ms. Maila , Thank you for your wonderful review on your recent stay. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

2/10 Terrible

Aissata

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

6/10 Okay

Charles

Liked: Room comfort
The room was not that clean upon check-in. But when calling to request it be re-cleaned, it was. The room had a kitche
Stayed 12 nights in Jul 2021
Response from Management on 22 Jul 2021
Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Faisal

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Management on 24 Apr 2021
Dear Valued Guest, Thank you for your review on your recent stay. We hope to see you once again

8/10 Good

Alvin

Business traveller
Liked: Cleanliness
One night
Great hotel.
Stayed 1 night in Nov 2020
Response from Management on 31 Dec 2020
Dear Sir/Madam, Thank you for the review , and we hope to see you once again.

4/10 Poor

jamel

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 26 nights in Oct 2020
Response from Management on 31 Dec 2020
Dear Valued Guest , Thank you for the review and we hope to see you once again

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Management on 12 Aug 2020
Dear Sir/Madam, Thank you for your review on your recent stay. We hope to see you once again.

8/10 Good

Simon

Stayed 7 nights in Mar 2020
Response from Management on 3 May 2020
Dear Valued Guest, Thank you for the rating you given us . We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit old, but clean and friendly staff, Near to the metro station and to city center mall
Stayed 2 nights in Mar 2020
Response from The Managaement on 8 Mar 2020
Dear Valued Guest, Thank you for your wonderful review on your recent stay. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

4/10 Poor

Hans, Netherlands

Disliked: Cleanliness, amenities
After sitting on the counch got bitten, upon closer inspection found bed bugs investation all round the couch. Informed the management and first response was we will clean it. If you ever experienced bed bugs it is not something you easilly get rid of. Went through all clothes and items which touched the couch and already found 4 bed bugs transferred and hiding - took them out and washed all items... it only takes one you bring back home to start an infestation. Overall cleanliness was very poor like sticky floors - Transferred to another room and furniture design does not allow for proper cleaning... so no not my type of hotel
Stayed 3 nights in Feb 2020
Response from The Management on 5 Mar 2020
Dear Valued Guest, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very understanding and considerate, but what I didn’t like is that it has not in house bar or restaurant
Stayed 13 nights in Feb 2020
Response from The Management on 5 Mar 2020
Dear Valued Guest, We are a Family Hotel Apartment reason we do not have bar in the hotel.Thank you for your wonderful review on your recent stay. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

6/10 Okay

Verified traveller

Business traveller
was ok ,
Stayed 1 night in Dec 2019
Response from The Management on 24 Feb 2020
Thank you for your review on your recent stay. We hope to see you once again.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I love the location and view. Some of the amenities were not good in the room itself like a water leak in the bathroom and the thermostat was not working properly. The room itself was spacious and very livable.
Stayed 5 nights in Feb 2020
Response from The management on 24 Feb 2020
Dear Valued Guest , Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We shared your feedback with our staff and made the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.