10/10 Excellent
Alexandra
Travelled with partner
16 Jan 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, nice rooms, awesome beach. Very pricey when it comes to food and beverage so we avoided purchasing from the hotel. There is a mini market nearby where we got water and snacks from. We ate out most days for half the price minimum. Iron in the rooms were faulty changed 4 irons until I gave up and decided to wear something else that did not require ironing. Staff was very accommodating and helpful with our needs, with the exception of a concierge staff Wellington who when we ordered a taxi accommodated others first whom requested it after we did, for what we can only assume was due to better tips from those individuals. Also DM Youssef could do better with acknowledging people and saying hello when guests are passing by the desk, I tried to say hello to him a few times but he would not acknowledge us and he was even slightly condescending on one occasion when talking to me. Everyone one else was amazing and provided great customer service. I had requested a quiet room and they were amazing and accommodated our request and provided exactly what we needed to make our stay enjoyable. Would definitely return.
