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The Retreat Palm Dubai MGallery by Sofitel

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Overview of The Retreat Palm Dubai MGallery by Sofitel

VIP Access
UNESCO Sustainable Travel Pledge

The Retreat Palm Dubai MGallery by Sofitel

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Palm Jumeirah, Dubai, Dubai, 0

Explore the area

  • Popular LocationAquaventure6 min drive
  • Popular LocationLost Chambers6 min drive
  • Popular LocationBurj Al Arab27 min drive
  • AirportDubai (DXB-Dubai Intl.)36 min drive

Room options

About this area

Dubai

The Retreat Palm Dubai MGallery by Sofitel is located in Palm Jumeirah, a neighbourhood in Dubai, and is near theme parks and on the beach. Jumeirah Beach and Al Sufouh Beach reflect the area's natural beauty and area attractions include Aquaventure and Wild Wadi Water Park. Travelling with kids? Consider Al Barsha Pond Park, or check out an event or a game at Jebel Ali Race Course. Take the opportunity to explore the area for water adventures such as swimming.

What's nearby

  • Aquaventure - 6 min drive
  • Lost Chambers - 6 min drive
  • Dubai College - 16 min drive
  • Burj Al Arab - 27 min drive
  • Madinat Jumeirah - 27 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai (DXB-Dubai Intl.) - 36 min drive

Restaurants

  • Manava - 14 min walk
  • The Beach House - 5 min drive
  • A La Turca - 5 min drive
  • Seafire Steakhouse - 6 min drive
  • Starbucks - 6 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star luxury hotel located in Palm Jumeirah
Consider a stay at The Retreat Palm Dubai MGallery by Sofitel and take advantage of a return airport shuttle, a poolside bar and a rooftop terrace. With a beachfront location, sunloungers and beach umbrellas, this hotel is the perfect place to soak up some sun. Indulge in a Thai massage, a facial and a body treatment at Rayya Wellness Centre, the on-site spa. The on-site local and international cuisine buffet restaurant, Vibe, features brunch. The health club offers aerobics classes and yoga classes; other things to do include motor boating, archery and snorkelling. In addition to an art gallery on site and 3 cafes, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), bike hire and an outdoor tennis court
  • Limo/town car service, express check-out and meeting rooms
  • Guest reviews give good marks for the breakfast, pool and helpful staff
Room features
All 255 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Childcare services and free infant beds
  • Egyptian cotton sheets, pillowtop mattresses and down duvets
  • Separate baths/showers, free toiletries and hairdryers
  • 42-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/cupboards, balconies and coffee/tea makers

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: AED 140 per person
  • 1 restaurant and 3 coffee shops
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Vibe
  • Bait Al Nakhla
  • Chapters
  • Ripples

Things to do

  • Aerobics classes
  • Archery
  • Art gallery
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Motor-boating
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AED 140 per person (approximately)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

Frequently asked questions

Does The Retreat Palm Dubai MGallery by Sofitel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at on 26 Feb 2023 start from ₹18,012.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Retreat Palm Dubai MGallery by Sofitel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Retreat Palm Dubai MGallery by Sofitel?

Self-parking and valet parking are free at this property.

What time is check-in at The Retreat Palm Dubai MGallery by Sofitel?

Check-in is from 3:00 PM - anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at The Retreat Palm Dubai MGallery by Sofitel?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does The Retreat Palm Dubai MGallery by Sofitel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Retreat Palm Dubai MGallery by Sofitel located?

Located in Palm Jumeirah, this beachfront hotel is on the boardwalk, 1.7 mi (2.8 km) from Aquaventure, and 2 mi (3.2 km) from Lost Chambers. The Pointe and Nakheel Mall are also within 6 miles (10 km).

Reviews

8.4

Very good

Rating 10 - Excellent. 154 out of 310 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 98 out of 310 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 30 out of 310 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 15 out of 310 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 13 out of 310 reviews" "
" "2 - Terrible 4%

9.1/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property, nice rooms, awesome beach. Very pricey when it comes to food and beverage so we avoided purchasing from the hotel. There is a mini market nearby where we got water and snacks from. We ate out most days for half the price minimum. Iron in the rooms were faulty changed 4 irons until I gave up and decided to wear something else that did not require ironing. Staff was very accommodating and helpful with our needs, with the exception of a concierge staff Wellington who when we ordered a taxi accommodated others first whom requested it after we did, for what we can only assume was due to better tips from those individuals. Also DM Youssef could do better with acknowledging people and saying hello when guests are passing by the desk, I tried to say hello to him a few times but he would not acknowledge us and he was even slightly condescending on one occasion when talking to me. Everyone one else was amazing and provided great customer service. I had requested a quiet room and they were amazing and accommodated our request and provided exactly what we needed to make our stay enjoyable. Would definitely return.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 7 nights in Nov 2022

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Provides good value on the palm. Youssef at reception provided wonderful service. He saw how tired I was from my stay at my previous hotel and was kind enough to provide me with a free upgrade to a sea view room. He also mentioned the VIP benefits I was due to receive without me having to prompt him. Breakfast is a really good experience but staff could be more attentive. Poolside is wonderful and relaxing with many varieties of food and drink.
Stayed 3 nights in Dec 2022

6/10 Okay

Vlatko

Liked: Staff & service
Disliked: Amenities
Good breakfast Not hotel for people who wants any alcholic drink or smoke. Very restrictive with that.

8/10 Good

svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the jellyfish
We enjoyed our stay however it wasn’t very clear that this was a non alcohol wellness hotel. The hotel next door however made us welcome at there bar both during the day and in the evenings. There were jellyfish in the swimming area at the beach so beware as a few people got badly stung myself included.
Stayed 7 nights in Oct 2022

8/10 Good

Ayodele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, amazing staff. Great vibe and energy. Sea view was amazing as well. I can’t even complain, really excellent hotel! I did think that the fact that it was a wellness-first and family-first retreat could have been clarified in the listing. Other than that, it was amazing!
Stayed 7 nights in Oct 2022

10/10 Excellent

Sarish

Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing. Had a lovely sea view from balcony. Staff where so welcoming and accommodating. Rayya spa was so lovely. Would definitely recommend.
Stayed 3 nights in Sep 2022

4/10 Poor

Carl, Liverpool

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay at this hotel. It’s awful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Christopher Elden, DUBAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is highly recommended. The guys in the front desk is amazing, shout out to Yousef, Chris and Almsek( hope I got his name right) we’re so accommodating and gave us a room upgrade. The facility is immaculately clean, staff are courteous. The breakfast is awesome, with lots of food choices. The beach is also beautiful! Manbrook! To the management, please keep it up and take care of your great people there. Indeed, it’s an awesome “Retreat” for us.
Stayed 2 nights in Sep 2022

10/10 Excellent

Tedenekialesk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so fit for the beach, the facade, flowers wall hangings is all beautiful.
Stayed 1 night in Aug 2022