- Disliked: Staff & service
Reception refused to check us in. They requested original passport or Emirates ID. My husband had his own. Mine was under renewal. My daughter is a visitor and has her KSA ID. We had copies of our passports which clarifies our relation as wife and daughter of my husband who has an Emirates ID. Still, Salah at front desk refused to check us in. It was a late hour. He insisted and was very rude. He was not cooperative at all. We went to nearby hotel and they were very welcome and our passport copies were enough.