Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews of Staybridge Suites Dubai Internet City, an IHG Hotel

5 out of 5
Staybridge Suites Dubai Internet City, an IHG Hotel
Al Sufouh 2, Internet City, Dubai, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 112 reviews" "
Rating 8 - Good. 21 out of 112 reviews" "
Rating 6 - Okay. 6 out of 112 reviews" "
Rating 4 - Poor. 2 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raya

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Staybridge Suites Dubai Internet City on 21 May 2024
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service in a very convenient location
Stayed 3 nights in Mar 2024
Response from Staybridge Suites Dubai Internet City on 28 Apr 2024
hank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Hamad, dammam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Apr 2024
Response from Staybridge Suites Dubai Internet City on 17 Apr 2024
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Svyatoslav, Encino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service. Breakfast is delicious and choice is plentiful. Free parking with plenty of space. Really liked their complementary sauna, steam room, and swimming pool. Will come back again.
Stayed 7 nights in Mar 2024
Response from Staybridge Suites Dubai Internet City on 3 Apr 2024
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

8/10 Good

amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was normally and not excellent
Stayed 7 nights in Mar 2024
Response from Staybridge Suites Dubai Internet City on 21 Mar 2024
Greetings from Staybridge Suites Dubai Internet City!Thank you for taking the time in sharing your experience about your recent stay with us.At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended-stay hotel in industry. Enjoy the home-like comforts of our suites and signature amenities.We hope you continue to love the unique experience that we provide, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Herb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Was convenient for me. Walking distance to the Agenda. Terrace facing sea was great. Fully equipped for long or short stay. Staff was very nice.
Stayed 1 night in Jan 2024
Response from Claudino on 28 Jan 2024
Dear Herb,Your high praises are the best reward for our efforts.At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended stay hotel in industry, hence, I am so delighted that our facilities achieved the high standards expected of our guests.We are looking forward to having you as a part of our Staybridge Suites community. See you soon!Sincerely,Claudino PereiraGuest Experience Manager

10/10 Excellent

hatem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Claudino on 28 Jan 2024
Dear Hatem, Greetings from Staybridge Suites Dubai Internet City! Thank you for taking the time to share your experience of your recent stay with us. At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended-stay hotel in industry. Enjoy the home-like comforts of our suites and signature amenities. We hope you will continue to love the unique experience that we provide, and we look forward to welcoming you back to our hotel soon. Stop by anytime! Sincerely,Claudino PereiraGuest Experience Manager

10/10 Excellent

Rajinder Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing 3 night experience at this place. Close proximity to metro station. Friendly staffs. Good breakfast. We couldn't enjoy the amenities in the hotel due to our tight schedule. Will definitely recommend 👌
Stayed 3 nights in Dec 2023
Response from Staybridge Suites Dubai Internet City on 31 Dec 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Rabih, Beirut

Stayed 4 nights in Dec 2023
Response from Staybridge Suites Dubai Internet City on 22 Jan 2024
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Duncan

Stayed 9 nights in Dec 2023
Response from Staybridge Suites Dubai Internet City on 12 Dec 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Ziv

Stayed 5 nights in Nov 2023
Response from Staybridge Suites Dubai Internet City on 3 Dec 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Julian

Stayed 7 nights in Oct 2023
Response from Staybridge Suites Dubai Internet City on 12 Dec 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Socharya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2023
Response from Staybridge Suites Dubai Internet City on 13 Nov 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Arman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Staybridge Suites Dubai Internet City on 6 Nov 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Rainer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to recommend to your friends
A great experience with a huge room. Loved the gym and the pool right outside. Location within Dubai great as the train is just around the corner.
Stayed 9 nights in Oct 2023
Response from Staybridge Suites Dubai Internet City on 29 Oct 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly safe clean
Stayed 13 nights in Sep 2023
Response from Staybridge Suites Dubai Internet City on 1 Oct 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

farid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 13 nights in Aug 2023
Response from Staybridge Suites Dubai Internet City on 1 Sept 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

JEAN PEI JAN

Liked: Staff & service, property conditions & facilities
The service is very good.
Stayed 3 nights in Jul 2023
Response from Claudino on 18 Jul 2023
Dear Jean Pei Jan,We wear a big smile as we go about our day, thanks to you and your wonderful feedback.I am very happy to know that you love your stay with us and I am glad our service achieved the high standards expected by our guests.At Staybridge Suites Dubai Internet City, we believe our guests deserve more, and it’s always been our mission to provide our guests with a distinct experience.We look forward to welcoming you back again soon!Sincerely,Claudino PereiraGuest Experience Manager

10/10 Excellent

Reza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay here. We like it like our second home. Staff, Service and Room size are the pros, we didn't find any cons. We will be back again.
Stayed 13 nights in May 2023
Response from Staybridge Suites Dubai Internet City on 14 Jun 2023
Greetings from Staybridge Suites Dubai Internet City!Thank you for taking the time in sharing your experience about your recent stay with us.At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended-stay hotel in industry. Enjoy the home-like comforts of our suites and signature amenities.We hope you continue to love the unique experience that we provide, and we look forward to welcoming you back to our hotel soon.Stop by anytime!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience
Stayed 1 night in May 2023
Response from Claudino on 17 May 2023
Dear David,Your review made our day!We are so happy to hear that you had a great experience. Our whole team works very hard to keep our valued guests happy, but we can only do it, thanks to happy guests like you. At Staybridge Suites Dubai Internet City, we are here to ensure you feel free to focus your energy on a relaxing stay and wind down at the end of day with a rewarding experience. Thank you once again for sharing your feedback with us and reminding us that we are all about our guests, an IHG hotel for every guest. Sincerely,Claudino PereiraGuest Experience Manager

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was delicious. Restaurant on site also had great food. Overall a pleasant and comfortable stay!
Stayed 7 nights in Apr 2023
Response from Staybridge Suites Dubai Internet City on 28 Apr 2023
Thank you for taking the time in sharing your experience about your recent stay with us.At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended-stay hotel in industry. Enjoy the home-like comforts of our suites and signature amenities.We hope you continue to love the unique experience that we provide, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Sijia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hospitality Decent breakfast Laundry machine in every room which is very convenient and save on dry cleaning
Stayed 3 nights in Feb 2023
Response from Staybridge Suites Dubai Internet City on 7 Mar 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Hubert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2023
Response from Staybridge Suites Dubai Internet City on 5 Mar 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

10/10 Excellent

Dana

Stayed 5 nights in Feb 2023
Response from Staybridge Suites Dubai Internet City on 27 Feb 2023
Thank you for choosing Staybridge Suites Dubai Internet City and for giving us a perfect rating!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.If you are traveling back to Dubai soon, please keep us in mind.We would love to welcome a happy guest like you as we continue to build our Staybridge Suites community a great place to be!

8/10 Good

Mohamed

Stayed 3 nights in Nov 2022
Response from Staybridge Suites Dubai Financial Centre on 14 Feb 2023
Thank you for your staying with us.

10/10 Excellent

Kartik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place. Feels like home
Amazing stay. Very convenient with all amenities. Feels like home. Only improvement can be done in the Vegetarian Breakfast Menu.
Stayed 8 nights in Oct 2022
Response from Staybridge Suites Dubai Internet City on 2 Nov 2022
Thank you for taking the time in sharing your experience about your recent stay with us.At Staybridge Suites Dubai Internet City, we are known to be a well-loved brand in the extended-stay hotel in industry. Enjoy the home-like comforts of our suites and signature amenities.We hope you continue to love the unique experience that we provide, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Antoine Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean very friendly & wonderful
Stayed 8 nights in Sep 2022
Response from Claudino on 11 Oct 2022
Dear Antoine, We are so happy to hear that you had a great experience during your recent stay with us. At Staybridge Suites Dubai Internet City, we understand our guests’ needs and we aim to consistently provide a unique service style by making every guest feel at home. It is our pleasure to serve a happy guest like you. Join us as we continue in making the Staybridge Suites community a great place to be! Sincerely,Claudino PereiraGuest Experience Manager

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Everything is superb... the location of the hotel is very accessible.. Nice and quiet place to relax on... Very friendly and accommodating staff, provide great service. And the breakfast was excellent! we'll definitely go back here.
Stayed 1 night in Aug 2022
Response from Staybridge Suites Dubai Internet City on 25 Oct 2022
Thank you

10/10 Excellent

Irene, Spring Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located one minute walk from metro. Stuff is extremely friendly except one lady in breakfast area. She was rude and very unfriendly
Stayed 3 nights in Jul 2022
Response from Staybridge Suites Dubai Internet City on 25 Oct 2022
Thank you for your feedback and we will take this as positive to improve our service in future.

8/10 Good

Ahmed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Staybridge Suites Dubai Internet City on 25 Oct 2022
Thank you

10/10 Excellent

Tobin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Value
Excellent best value in Dubai
Stayed 2 nights in Nov 2021
Response from Francesco on 25 Nov 2021
Dear Tobin, Your awesome review made our day! Thank you so much for sharing your wonderful experience about your recent stay with us. I am glad to know that your stay with us was worthwhile. We aim to deliver great experience seen in the eyes of an experienced traveler like you. Your good vibes and positive review serves as an encouragement that we are on the right direction. We would love having a happy guest like you take part as we continue to build our Staybridge community a great place to be. Please come and visit us soon. Sincerely, Francesco Pompilio, Cluster Hotel Manager

2/10 Terrible

Manoj

Stayed 4 nights in Nov 2021
Response from Francesco on 15 Nov 2021
Dear Manoj, Greetings from Staybridge Suites Dubai Internet City! Thank you for taking the time in sharing your feedback. Since upon check out you have shared a very positive feedback, I am very saddened to see the score you rated online about your experience during your recent stay with us. We would like the opportunity to talk and investigate your feedback further, please email us with your phone number or email address, I would love to hear your overall experience in detail to see how can we improve our process. We want to do the very best to make it right with you. I look forward to hearing from you. Sincerely, Francesco Pompilio, Cluster Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 13 nights in Sep 2019

10/10 Excellent

Mohannad, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to supermarket and metro station- clean / Friendly staff
Stayed 4 nights in Sep 2019
Response from GhadaM on 2 Oct 2019
Dear Mohannad. Thank you for taking the time to write your review of our property, your comments about our location, cleanliness and friendly staff are very much valued. We do hope to have the opportunity to welcome you back at our hotel in the near future. Thank you, once more & Best Regards, Ghada Mahgoub Hotel Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its amenities and location. Easy access to taxies and train
Stayed 6 nights in Sep 2019
Response from GhadaM on 28 Sept 2019
Dear Guest, I am pleased to read that you had a wonderful stay with us and were happy with the our hotel amenities and location. Thank you for sharing your experience with us. We look forward to welcoming you back in the future. Best Regards, Ghada Mahgoub Hotel Manager

10/10 Excellent

Mohannad, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business towers - slow reception - i wish there was a resturant in the hotrl
Stayed 3 nights in Jul 2019
Response from Reservations Team on 19 Jul 2019
Dear Mohannad, Thank you for your review and valuable comments. We are apologizing for the delay upon arrival at the hotel and we are hoping to welcome you back once the renovation is finalized with the desired restaurant on property. Warmest regards,

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
Not sure how the actual place was, unfortunately due to my son gaining chicken pox we couldn’t fly instead of giving us a refund or change of date when we could travel conveniently again, we was disappointed as there was nothing we could have done but to cancel with our 2 year old contagious,
Stayed 13 nights in May 2019
Response from Reservations Team on 6 Jul 2019
Dear Valued Guest, We are truly sorry to be notified that you were unable to come to our property, due to the sudden virus of your son. We do hope that your son is doing better and we do hope to welcome you any other time soon. In the meanwhile, please share with us the details of your booking as we would like to understand what exactly happened as we have not been notified about the situation prior to the cancellation of your booking, hence we could have done the needful. Stay well and we look forward to your response.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Management Team of AlSalam Grand Hotel on 26 Apr 2019
Dear Mr.Abdullah, Thank you for much for your positive feedback shared. Looking forward welcoming you back again! Warm greetings, Management Team of AlSalam Grand Hotel Apartments

10/10 Excellent

Sirajo Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Alsalam Guest
Had a great and comfortable stay. Lodged in one of the apartments and found it well-equipped just as advertised. The gym, pool, and steam room were the highlights of my stay. Moreover, the one-minute walk to the nearest metro station is another perk I liked.
Stayed 13 nights in Mar 2019
Response from Reservation team on 20 Mar 2019
Thank you for your feed back, We are looking forward to welcome you in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Reservation Team on 17 Mar 2019
Thank you for your feed back, we are looking forward to welcome you in our hotel.

10/10 Excellent

asaolu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Awesome
Stayed 2 nights in Feb 2019
Response from Reservation team on 17 Mar 2019
Thank you for your feed back, we are looking forward to welcome you in our hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient urban
Convenient location near Metro. Supermarket next door, great deli. View from pool amazing!
Stayed 2 nights in Mar 2019
Response from Reservation Team on 8 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Reservation team on 4 Mar 2019
Thank you for your feed back and we are looking forward to welcome you more times

10/10 Excellent

Mohannad, Saudi Arabia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Apartments with great views - Highly recommended compared to other options in the area with great access to the city, Supermarket next door and taxis available
Stayed 5 nights in Feb 2019
Response from Reservation Team on 27 Feb 2019
Dear Mr. Mohannad Thanks for your feed back and we are looking forward to welcome you more time in our hotels.

4/10 Poor

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Check in was not very professional. The apartment was a good size and the balcony was welcome. There was cockroaches in the kitchen. Not good. Furnishing are somewhat tired and need renovation. If you require soap in the toilet I was told this was an extra. 2 small bottles of water were provided. Additional water is chargeable. Not good. 2 tea bags were provided if you require extra that is also chargeable. Not good. The reception area has hole and marks on the wall where clocks were once mounted. First impressions not good. Check was hopeless they couldnt find the booking. Once found the woman who had started to check us in then passed us to someone else. That all took a lot of time. The location was not particularly good it is quite a long way from the centre of Dubai and there are very few restaurants that are walkable to. The kitchen was well equipped but no washing machine so you need a laundrette if you stay for any length of time. HOWEVER THE KITCHEN DID COME WITH COAKROACHES AND we had to wash cups and plate as dead ones were in the cups. The housekeeping guy was helpful in advising a takeaway restaurant but the food was disappointing. I have stayed many places in Dubai and this was one of the worst. You have to enter the hotel from the back and that doesn’t feel welcoming. This hotel needs some serious re-management. I would not stay here again unless some serious changes were made. We had to ask for bathrobes and extra towels as only one towel was provided.
Stayed 1 night in Feb 2019
Response from Resrvation Team on 17 Mar 2019
Thank you for your feed back, Highly appreciated, Same Been forwarded to our management to ensure it will not happen again. we are looking forward to welcome you in our hotel.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Reservation Team on 18 Feb 2019
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you more time.

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome specially for family
Very much enjoyed my stay here , the place is comfortable, Mahfoud at the receiption gave us a super excellent check in at the middle of the night , the rooms are spacious, will definitely come back every time , thanks for all the kind staff
Stayed 3 nights in Jan 2019
Response from Reservations Team on 18 Feb 2019
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you more time.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OK for a short stay
Good room size but fixtures and fittings and looking very tired. A deep clean is needed.
Stayed 2 nights in Jan 2019
Response from Reservation team on 18 Feb 2019
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you more time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
English communication with the staff was difficult. Television remote control was too difficult to operate. Calls to the staff for help were ignored. The apartment itself was good though. Easy parking in the basement. Area was a bit too business oriented, but easy access to the highway.
Stayed 2 nights in Jan 2019
Response from Reservation Team on 18 Feb 2019
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you more time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so great! Fast, polite and accommodating. Great service. Room was huge and had everything we needed, it was a little bit older of a room, but very clean with comfy beds. Not as close to everything as I had originally thought.
Stayed 1 night in Jan 2019
Response from Reservation Team on 18 Feb 2019
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you more time.