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Reviews of Signature Hotel Al Barsha

4 out of 5
Signature Hotel Al Barsha
Al Barsha 1, Next to Mall of the Emirates, Dubai

Reviews

7.2

Good

Rating 10 - Excellent. 46 out of 183 reviews" "
Rating 8 - Good. 64 out of 183 reviews" "
Rating 6 - Okay. 36 out of 183 reviews" "
Rating 4 - Poor. 14 out of 183 reviews" "
Rating 2 - Terrible. 23 out of 183 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen Paul

Business traveller
Liked: Staff & service, amenities
Comfortable but a little dated in the bathroom. In a great location for most of the meetings we had and staff were fine and helpful. Just a note that the noise from the nightclub/ bar can be heard on floors above and didn't stop until 4 am on our last night.
Stayed 4 nights in Apr 2024
Response from Signature Hotel Management on 18 May 2024
Thank you for taking the time to share your valuable comments. As we continuously strive to provide the best experience to our esteemed guest such as you, we will be taking your comments into consideration and ensure to improve in areas where needed. We hope to provide you a better service the next time you visit us. Thanks & Regards, Signature Hotel Management

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel reception team are not fit to do this job , they are very aggressive and not negotiable .. Room floor dusty , toilet sealing has water leakage , the towels smelling bad …all over the elevators and corridors smelling very bad as well . Not recommended .
Stayed 4 nights in Jan 2024
Response from Signature Hotel Management on 12 Feb 2024
Greetings, we are sorry to know that your experience was not up to your expectation. We would like to thank you for bringing this to our attention. We will investigate into the matter and make sure this kind of actions are not repeated in the future. We hope this will not stop you from coming back to us. Thanks & Regards, Signature Hotel Management

6/10 Okay

Anastasia

Liked: Amenities
Satisfactory
Stayed 6 nights in Jan 2024
Response from Signature Hotel Management on 29 Jan 2024
Greetings, thank you for taking the time to provide us with valuable feedback from your recent stay with us. Feedback such as yours enable us to enhance areas that may need improvement. We regret any shortcomings in our services, and we would like to ensure that your next visit will be an improved experience. If there's anything we can do to help, please let us know how we can contact you: fdbck.me/i/7054336 Thanks & Regards, Signature Hotel Management

6/10 Okay

Jean

Average
Stayed 1 night in Jan 2024
Response from Signature Hotel Management on 29 Jan 2024
Hello Daulet, thank you for taking the time to provide us with valuable feedback from your recent stay with us. Feedback such as yours enable us to enhance areas that may need improvement. We regret any shortcomings in our services, and we would like to ensure that your next visit will be an improved experience. If there's anything we can do to help, please let us know how we can contact you: fdbck.me/i/7054336 Thanks & Regards, Signature Hotel Management

8/10 Good

Siyad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Signature Hotel Management on 17 Jan 2024
Greetings from Signature Hotel! Thank you for your review. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money and Location
Hotel was very good. Ahmed at the reception was very accomodating and quickly got me a room. The room was big and roomy. air conditioner worked well. Internet was fast. Room could use more lighting. Only bath towels were provided. Hand towels had to be asked for. Would definitely stay again. For the money was an excellent value. walking distance to Mall of the Emirates or Metro station.
Stayed 5 nights in Dec 2023
Response from Signature Hotel Management on 9 Jan 2024
Hi Craig, thank you for the positive feedback! We're always happy to hear good things from our guests. We are glad you enjoyed your experience at Signature Hotel. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

8/10 Good

Valerii

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Signature Hotel Management on 3 Jan 2024
Greetings from Signature Hotel. Thank you for your review. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Olagoke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly corridors, with smell of smoking everywhere. As a non smoker, breathing at this hotel was difficult. Even the bedsheets was smeling of cigarettes. The toilet was slippery and dangerous.
Stayed 2 nights in Dec 2023
Response from Signature Hotel Management on 13 Dec 2023
Dear Olagoke, We are sorry to know that your experience was not up to your expectation. We would like to thank you for bringing this to our attention. We will investigate into the matter and make sure this kind of actions are not repeated in the future. We hope this will not stop you from coming back to us. Thanks & Regards, Signature Hotel Management

6/10 Okay

Gary

Business traveller
Liked: Staff & service
Great disco until 4am
The location was good. Quick walk into Mall of Emirates and easy to get to Mashreq or MoE Metro station. Great nightclub on the first floor, which you can hear up to the 4th floor where I was staying. I visited them at 3:50am asking if they could turn the music down. The very large bouncers were apologetic but said that the disco closed at 4am and to be fair the music did stop just after 4, sadly perhaps for those who were enjoying the club.
Father Christmas at Reception greeting disco goers.
Scottish Pounds get a better rate than English ones.
Stayed 3 nights in Dec 2023
Response from Signature Hotel Management on 13 Dec 2023
Greetings from Signature Hotel! Thank you for your review, Gary. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good .the spa and massage service the worst ever had .out me off going to hotel again
Stayed 10 nights in Nov 2023
Response from Signature Hotel Management on 13 Dec 2023
Dear Gary, we are sad to see your negative review and we would like to know more behind it. Please let us know how we can reach you here: fdbck.me/i/6802785 Thanks & Regards, Signature Hotel Management

2/10 Terrible

Diane

Disliked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Signature Hotel Management on 26 Dec 2023
Greetings, we are sad to see your negative review and we would like to know more behind it. Please let us know how we can reach you here: fdbck.me/i/6501941 Thanks & Regards, Signature Hotel Management

8/10 Good

Faed

Liked: Property conditions & facilities
The bad reception on my arrival
Stayed 8 nights in Nov 2023
Response from Signature Hotel on 22 Nov 2023
Dear Faed, we are sad to see your negative review. We would like to know more behind it. Please let us know how we can contact you: fdbck.me/i/6787701. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was no proper service at all... specially at night, noone answers the call in reception and room service... i ordered food but i dont know why my food wasn't came to my room... i waited for 2 hours and then went to reception because no1 is answering the call and the people in reception are nicely talking and chatting... and i even requested for birthday decorations and a wine in room for arrival but it wasnt there and spoiled all my surprise i was supposed to give my loved one... this was my second stay and was very disappointing....
Stayed 5 nights in Oct 2023
Response from Signature Hotel on 17 Nov 2023
Greetings from Signature Hotel, Jason. We are truly saddened that your experience was not as great as we would have liked. We regret to hear that you faced such issues during your stay with us. We do our best to ensure that all guests’ requests are attended promptly and effectively, and we are very sorry that on this occasion we did not meet your expectation. We would like to thank you for bringing this to our attention. We will investigate into the matter and ensure to take corrective measures where needed. We hope this will not stop you from coming back to us as we value your patronage. Please let us know if there is anything we can do for you to make your next visit a better experience. Kindly share us your details here: fdbck.me/i/6761977 Thanks & Regards, Signature Hotel Management

10/10 Excellent

Muhammad Essa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Hotel is very comfortable and near to Emirates Mall and the Metro line, taxi is easily available.
Stayed 2 nights in Oct 2023
Response from Signature Hotel on 17 Nov 2023
Thank you for your review, Mohamad Essa. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Signature Hotel Management on 26 Dec 2023
Greetings, we are sad to see your negative review and we would like to know more behind it. Please let us know how we can reach you here: fdbck.me/i/6501941 Thanks & Regards, Signature Hotel Management

8/10 Good

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night club was my favorite part of my stay.
Stayed 5 nights in Oct 2023
Response from Signature Hotel on 17 Nov 2023
Hi Marty, thank you for the positive feedback! We're always happy to hear good things from our guests. We are glad you enjoyed your experience at the club. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

8/10 Good

Salim, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round. No complaints whatsoever. Goid stay, reasonably priced. Will come back.
Stayed 10 nights in Sep 2023
Response from Signature Hotel on 17 Nov 2023
Greetings from Signature Hotel, Salim! Thank you for your wonderful review. It was a pleasure having you as our esteemed guest and we can't wait to welcome you back again soon! Thanks & Regards, Signature Hotel Management

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location & clean hotel
nice hotel, very well maintained. the housekeeping is great. rooms / lobby and everywhere else in the hotel is clean. location is awesome. 5mins walk away from Mall of Emirates and two metro stations. Grocery market, ohaaxy, restaurants are a minute walk away. sufficient parking and smart tv available with apps like Prime, Youtube etc. comfortable beds and spacious rooms. few points, however, one must keep in mind are: there’s probably a nightclub in the hotel and if you’re a light sleeper, chances are you’d need some white noise or ear plugs to sleep. that might help with reducing the music noise but you’d still feel slight vibrations till the club closes at 4am. Another point is the bathroom floor tiles could be very slippery while coming out of tub/shower and they dont have any mat etc there so watch out if you’re with seniors or little kids so they dont slip.
Stayed 4 nights in Oct 2023
Response from Signature Hotel on 17 Nov 2023
Hi Ali, thank you for the positive feedback! We're always happy to hear good things from our guests. We are glad you enjoyed your overall experience at Signature Hotel. As we are committed to delivering the best experience to our esteemed guests like you, we will thoroughly review all aspects of your feedback and take necessary steps to prevent a recurrence of any issues. Looking forward to seeing you again soon. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Ehab

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very hard mattresses, smelly room, very noisy because of the night club, unprofessional staff when complained about the room and noise.
Stayed 1 night in Oct 2023
Response from Signature Hotel on 17 Nov 2023
Dear Ehab, we are sorry to know that your experience was not up to your expectation. We would like to thank you for bringing this to our attention. We will investigate into the matter and make sure this kind of actions are not repeated in the future. We hope this will not stop you from coming back to us. Thanks & Regards, Signature Hotel Management

2/10 Terrible

Naomi

Stayed 1 night in Jun 2023

10/10 Excellent

magreth

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Apr 2023
Response from Signature Hotel Management on 10 May 2023
We are glad you enjoyed your experience at Signature 1 Hotel. We would love to be of service to you again in the near future. Thanks & Regards, Signature Hotel Management

8/10 Good

Mena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Mena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Friendly staff
Nice hotel , very good location the condition is not the best
Stayed 5 nights in Apr 2023
Response from Signature on 27 Apr 2023
Greetings from Signature Hotel! Thank you for your review, Mena. We are glad you were happy with our location. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Signature Hotel Management on 11 Apr 2023
Greetings from Signature Hotel! Thank you for your review, Pawel. It was a pleasure having you as our esteemed guest. Please visit us again. Thanks & Regards, Signature Hotel Management

8/10 Good

Nenad

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is okay, not for long stay. Breakfast is okay, but for sleep i is noisy.
Stayed 3 nights in Mar 2023
Response from Signature on 21 Mar 2023
Dear Nenad, thank you for sharing detailed feedback from your recent stay with us. Feedback such as yours enable us to work towards improvement in areas where needed. We would like to ensure that your experience with us will be a better one next time. Please visit us again! Thanks & Regards, Signature Hotel Management

4/10 Poor

Bell Tronics LTD

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We booked 2 nights, looks like there is a nightclub in the hotel and It was a very loud noise untill 3:30am every night!!! :((( The hotel charge a deposit of 100 on credit card and give you cash back after they check your room on checkout. Breakfast was a basic , not like Holidayinn, next door, which we stayed 3 weeks before and was fully booked on new dates. Staff was very polite and service was good , clean room, Stop night club after 12am
Stayed 2 nights in Mar 2023
Response from Signature on 21 Mar 2023
Dear Bell Tronics, we are sorry to know that your experience was not up to your expectation. We would like to thank you for bringing this to our attention. We have taken all your comments and we will work on to improve in areas where needed. We hope this will not stop you from coming back to us. Thanks & Regards, Signature Hotel Management

10/10 Excellent

Chafik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to metro station
Stayed 3 nights in Feb 2023
Response from Signature Hotel Management on 11 Apr 2023
Greetings from Signature Hotel! Thank you for your review, Chafik. We are glad you were happy with our hotel location. Thanks & Regards, Signature Hotel Management

10/10 Excellent

Amy, Ripon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Darrin, the Duty Manager is the consummate professional. He was kind to us and his staff is fantastic!
Response from Signature Hotel Management on 2 Feb 2023
Hello Amy, thank you for taking the time to leave this amazing review. We thank you for acknowledging our team members for their effort to provide you with the best service. Our team will be thrilled to read it. Please visit us again soon! Thanks & Regards, Signature Hotel Management

10/10 Excellent

MOHAMMED

Stayed 1 night in Dec 2022

2/10 Terrible

Abdulaziz

Stayed 4 nights in Aug 2022
Response from Signature Hotel Management on 8 Sept 2022
We're sad to see your negative review and we would like to know more behind it. Please let us know how we can reach you here: fdbck.me/i/4895103 Thanks & Regards, Signature Hotel Management

6/10 Okay

Faisal

Business traveller
I have stayed before in this hotel and last time it was a good experience and stay but this time I wasn't happy with the stay. The check in was delayed, got a room on 2nd floor which was above the bar so lot of noise and there was a strong odor from the bathroom (from the drain).
Stayed 3 nights in May 2022
Response from Signature Hotel Management on 10 Aug 2022
Hi Faisal, we are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time. Thanks & Regards, Signature Hotel Management

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and excellent services and staff
Stayed 4 nights in Apr 2022

2/10 Terrible

deyary

Stayed 3 nights in Mar 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
We pay the amouth showing in booking plus additional the tourism fee..and then when we check out they ask again for 10dr... they ask 2 times for tourism fee...then the bathroom not clean and the tissue already use..
Stayed 1 night in Jan 2022

2/10 Terrible

Kateryna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel conditions. Everything is really old and nasty. Smell of Cigarettes is all over the hotel, even in nonsmoking rooms
Stayed 1 night in Jan 2022

2/10 Terrible

MAZEN, KISSIMMEE

Travelled with family
Disliked: Property conditions & facilities
Outdated bathroom and rusty bathroom
Stayed 6 nights in Nov 2021

8/10 Good

Fahad Saeed

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 16 nights in Oct 2021

6/10 Okay

Riaan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and breakfast area is tacky and outdated. The breakfast is a joke!
Stayed 1 night in Oct 2021

8/10 Good

Yehia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & Near the metro
It was nice & near the metro station But the sound of the club in the 1st floor can be heared from the 4th floor, so sleeping is not that comfy till the club finish
Stayed 7 nights in Oct 2021

10/10 Excellent

hamid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It has very nice stuffs specially the manager Mr Saif very care & cooperative guys, Location of hotel good & near to mashreq metro Station, the size of room very good, it has individual bathrooms & toilets, sufficient wardrobes, safety box, sufficient mirrors, good breakfast, full breakfast, minibars refrigerator, near to mall of Emirates, skying court
Stayed 3 nights in Oct 2021

6/10 Okay

M F

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing!
I was disappointed with the hotel. The Staff was great and so was the management, however, for the price I was expecting a bit more. There was no hot water coming in the shower, just luke warm. There was mold in the tub, it was an old tub repainted. I did not bother complaining with the management, not much they would have done. The WIFI signal in the room was really poor, it would keep disconnecting. The restaurant Beez advertised on the hotel page as Russian Cuisine is actually Thai. Only convenience is close proximity to Mall of Emirates.
Stayed 3 nights in Oct 2021

8/10 Good

Mohammad F

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2021

2/10 Terrible

Tamra

Travelled with family
Disliked: Staff & service, property conditions & facilities
During my arrival to signature hotel I travel from the US to Dubai, when arriving I was told that a room that I paid for was no longer available they had no rooms and that I shouldn’t of not had use the American app to book the room. I had to find a place to stay while I visited I was not refunded my money I am currently today still waiting for my money to be refunded to me. As I waited to see where else I can go, I noticed it was six other people that arrived after booking a room that had paid and found out that they did not have rooms. The manager yelled out to get your money back from the American app. The manager kept telling us to stop booking rooms from American app or website. He also became very conflictual with a Dubai resident that also book the hotel, there are threats saying that he will be back because they took his money. I do not recommend this hotel as a stay for anyone that is traveling there to Dubai he has made it very clear is the manager there that he does not like American people or anyone from other places he was not professional at all, And if you would like to keep your peace I recommend you to book a hotel at another hotel not at signature.
Stayed 5 nights in Sep 2021

10/10 Excellent

Ahmed

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Milena

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall experience, clean hotel, friendly stuff, amazing location and smooth check-in and out. I didn't like the the loud music which I can here it inside the room late at night coming from the hotel nightclub.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021

2/10 Terrible

Marius

Disliked: Property conditions & facilities, room comfort
Requested a non smoking room but was given a noisy smoking room .. I couldn’t sleep be cause of the noise .. room was booked for 2 me and my fiancé but we had only one towel at the shower ..security asking irrelevant questions if I booked a room for one or for two that is being judgmental mean while he don’t know me .. it was a terrible experience .. signature in marina is the best and more professional
Stayed 1 night in Jun 2021