Exterior

Reviews of Residence Inn by Marriott Al Jaddaf

4 out of 5
Residence Inn by Marriott Al Jaddaf
Oud Metha Road, Al Jaddaf Area, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Enamul, Feltham

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and ideal for me and my family. However, the construction outside of our accommodation was very noisy and started very early in the morning. If i had known about the construction work, i would not have booked my stay here.
Stayed 7 nights in Apr 2023
Response from Director of Residences on 7 May 2023
Dear Enamul,thank you for taking the time to share your feedback with us.All our guests should have a peaceful and comfortable stay with us and I have to apologize that this was not the case for you and your family due to the noise of the neighboring construction. Please rest assured that we are tirelessly working with the site team as well as the authorities to regulate the noise and timings and will continue to do so.We hope you will give us another chance to welcome you when travel brings you back to the area and look forward to taking care of you.Warm regards,Frauke AounDirector of Residences

4/10 Poor

KHALID

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 9 nights in Aug 2022
Response from Frauke Aoun on 27 Sept 2022
Dear Khalid, we are naturally concerned to see that your stay clearly did not meet your expectations and would love to know more about how we can enhance our product and services.We hope you will give us an opportunity to regain your faith in Residence Inn and allow us to welcome you back.Warm regards,Frauke AounDirector of Residences

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
the sewage smell is unbearable and slept in the balcony one night and other nights and days left the balcony door open non-stop despite loud noise and other disturbances around the air quality in this building is toxic and the sewage smell was repeatedly reported. at night sleeping on the balcony with the door open the air that comes from inside is beyond rotten sewage. in the bathroom periodically the smell brought on a gag and nausea. i would never again stay at any mariott property. i am asking for a full refund. also please notify health authorities for an immediate continued investigation of air quality at this and other properties.
Stayed 2 nights in May 2022

8/10 Good

Tanvir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and Dubai Mall. The hotel staff were very friendly especially the young lady at reception who welcomed me and my friends. (Winnie) I would recommend this hotel for any one looking to stay in Dubai for a short stay.
Stayed 5 nights in Mar 2022
Response from Director of Residences on 22 Apr 2022
Dear Tanvir, thank you very much for taking the time to review us and especially for your kind words about Winnie. We are thrilled that you enjoyed your stay and look forward to welcoming you back. Warm regards, Frauke Aoun

10/10 Excellent

Jose Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious
Great room, spacious and comfortable, good gym and very decent breakfast (exceed expectations) The location has pros and cons but in general is ok. the pool has a wonderful sight but a little noisy
Stayed 3 nights in Feb 2022
Response from Frauke Aoun on 19 Feb 2022
Dear Jose, thank you very much for taking the time to share your feedback following your recent stay. We are delighted to see you enjoyed your stay, especially our complimentary breakfast and the stunning skyline view. We hope to welcome you again soon. Warm regards, Frauke Aoun Director of Residences

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, breakfast not so!
Great service and staff, nice suite and condition (new property). Only negative is the breakfast. a) Limited options in the buffett (not the usual Marriott standard) and b) the timing is from 6-10am only - so we only made it to the breakfast once. In a city, where you tend to be out till late, as the weather is more pleasant in the evening, should have breakfast untill 11am at least! Apart from that, everything was perfect and kudos to the friendly and service-minded staff.
Stayed 4 nights in Nov 2021
Response from Frauke Aoun on 17 Nov 2021
Dear guest, thank you very much for taking the time to post a review following your stay with us. Guest feedback is critical for us to develop and enhance our product and services. We are delighted that you mentioned the service mindedness of our team as our associates are our most important asset. As for the breakfast, we are naturally disappointed that we fell short of meeting your expectation however the Residence Inn breakfast is very much a continental breakfast offered on complimentary basis to all our guests as opposed to a full buffet offering you may find at some of Marriott's luxury brands. Currently we are serving breakfast until 10am during the week and until 11am on weekends to allow for a thorough cleaning and sanitizing process between breakfast and lunch. We will certainly continue to monitor guest feedback on these timings to see if these need to be reviewed. Once again thank you very much for your feedback and we hope you will consider us again when travel brings you to Dubai. Warm regards, Frauke Aoun Director of Residences

10/10 Excellent

Donna-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
It was amazing. I had a great time there. Bed was super comfortable and good breakfast.
Stayed 8 nights in Oct 2021
Response from Frauke Aoun on 28 Oct 2021
Dear Donna-Marie, thank you very much for your review. We are delighted that you enjoyed your stay and hope to welcome you back soon. Warm regards, Frauke Aoun Director of Residences

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and well appointed rooms with great accessibility and very supportive staff. Overall good value for money!
Stayed 14 nights in Aug 2021
Response from Mohamed Nofal on 20 Aug 2021
Dear Guest, Thank you very much for your feedback and the entire teams is working to make sure all our guests has enjoyable stay, looking forward to welcoming you again at Residence Inn By Marriott Al Jaddaf Regards

8/10 Good

Ibrahim

Stayed 1 night in Aug 2021

10/10 Excellent

Aliasghar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all about details, very very nice staff, hotel rooms, best best
Stayed 3 nights in Jun 2021
Response from Mohamed Nofal on 8 Jun 2021
Dear Mr. Alisghar, Thank you very much for you feedback, and we are looking forward to welcoming you again

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, room comfort
Good staying
It was a good experience to stay with residence inn Marriott The room big and clean The safety of covide 19 was great everything is sterilized , even the car parking There was small problem with water heater and they fix it Breakfast was less than I expect But in title it was good
Stayed 2 nights in May 2021
Response from Mohamed Nofal on 25 May 2021
Dear Mr. Ali Thank you very for your review, we appreciate your feedback. We are happy that you find rooms clean and pre-cautions followed, also accept our apologies about the water heater. we will highly consider your feedback about breakfast . Looking forward to welcome you again. Regards Mohamed Nofal

8/10 Good

ABDULLAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn Al Jaddaf
I liked how the hotel is brand new, recently opened and was super clean with spacious apartment, very friendly staff from the security to the reception staff and all personals working to impress customer. Excellent hotel. The only issue I had was that I was assigned to a parking spot in the garage next to a wall where some kind of electricity wire that was not used and was clearly visible and I could touch it everytime I get out of my car. I explained my concerns and got assigned to a new parking spot but the next day someone else parked in my spot so I kept changing parking spot almost everyday. That was my only complaint along with the unclear cars entrance to the hote
Stayed 13 nights in Apr 2021
Response from Frauke Aoun on 22 Apr 2021
Dear Abdullah, thank you for taking the time to share your feedback with us. We are thrilled that you enjoyed your stay with us and appreciate your review. Please accept our apologies for the challenges you faced with regards to the parking. Needless to say, this is certainly not indicative of the experience we strive for. Nevertheless, comments like yours enable us to identify shortfalls and rectify them before another guest experiences the same and for that we are grateful. We hope that you allow us to welcome you again soon. Warm regards, Frauke Aoun Director of Residences

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, relativ neues, Hotel. Für uns verkehrsgünstig gelegen in Al Jaddaf. Am Pool ist es laut von der angrenzenden Autobahn.
Stayed 9 nights in Oct 2022
Response from Ritika Sood on 5 Dec 2022
Dear Stephan, Thank you very much for taking the time to review us following your recent stay. We are thrilled to hear that you enjoyed yourselves and are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem agradável
hotel bem localizado e ótimo atendimento
Stayed 2 nights in Oct 2021
Response from Frauke Aoun on 28 Oct 2021
Dear marcelo, thank you taking the time to review our property. We are thrilled you enjoyed your stay and the friendly service and are looking forward to welcoming you back in the near future. Warm regards, Frauke Aoun Director of Residences