Don’t be fooled, the concept of the hotel is unique, but simply they can’t run it properly, you have to shout and call them tons of time to have anything done including taking lug down for check out, and hey stupid people who will say this is not requirement, please be far from this review, I booked an appointment at the beauty salon before check out and cancel it because they are very slow , and really was worried to lose my flight because, I called them million times just for the check out process and it caused me delay, catched a taxi in the last moment as the rush hour was already started