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Pullman Dubai Downtown

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Premium bedding, free minibar items, in-room safe, desk
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Overview of Pullman Dubai Downtown

Pullman Dubai Downtown

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Al Abraj Street with Marasi Drive, Dubai, 0000

Explore the area

  • Popular LocationDubai Fountain13 min walk
  • Popular LocationBurj Khalifa9 min drive
  • Popular LocationDubai Mall10 min drive
  • AirportDubai (DXB-Dubai Intl.)22 min drive

Room options

About this area


Pullman Dubai Downtown is located in Downtown Dubai, a neighbourhood in Dubai, and is near a metro station and near the beach. Travellers who have shopping on the agenda can visit Dubai Mall and Mall of the Emirates, while those looking for another kind of activity may want to check out Dubai Cruise Terminal. Looking to enjoy an event or a game while in town? See what's happening at Coca-Cola Arena or Meydan Racecourse.

What's nearby

  • Dubai Fountain - 13 min walk
  • Dubai Opera - 16 min walk
  • KidZania - 17 min walk
  • Burj Khalifa - 9 min drive
  • Dubai Mall - 10 min drive

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai (DXB-Dubai Intl.) - 22 min drive


  • FireLake Grill House & Cocktail Bar - 6 min walk
  • Iran Zamin Restaurant - 8 min walk
  • Sah El Nom - 2 min walk
  • La Serre - 7 min walk
  • Al Hallab Bab El Bahar - 8 min walk

About this property

Pullman Dubai Downtown

5-star luxury hotel near Burj Khalifa
Close to Dubai Mall, Pullman Dubai Downtown provides a return airport shuttle, a poolside bar and a free daily manager's reception. Indulge in a manicure/pedicure, a deep-tissue massage and a body wrap at The Spa, the on-site spa. The on-site restaurant, Couqley French Brasserie, features international cuisine. Enjoy the health club, as well as activities such as racquetball/squash. Free in-room WiFi is available to all guests, along with a terrace and a cafe.
You'll also find perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking, valet parking and extended parking
  • Buffet breakfast (surcharge), motorhome/coach/lorry parking and an electric car charging station
  • A lift, ATM/banking services and luggage storage
  • Guest reviews say good things about the helpful staff and location
Room features
All 344 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, designer toiletries and bidets
  • 40-inch LED TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks


Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured, covered self-parking on site
  • Free secured, covered valet parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: AED 130 for adults and AED 65 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge
  • Brothaus Bakery Bistro

Things to do

  • Bike parking
  • Bike storage
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (3423 square feet)
  • Meeting rooms - 4


  • Beach cabanas (surcharge)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)


  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination


  • 40-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)


  • Connecting rooms available
  • Desk
  • Energy-saving features in guest rooms
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Similar properties



Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 130 for adults and from AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Frequently asked questions

Does Pullman Dubai Downtown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 28 Mar 2023, prices found for a 1-night stay for 2 adults at on 31 Mar 2023 start from ₹12,111.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Dubai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pullman Dubai Downtown?

Self-parking and valet parking are free at this property.

What time is check-in at Pullman Dubai Downtown?

Check-in is from 2:00 PM - anytime. Early check-in is available for a fee of AED 200 (subject to availability).

What time is check-out at Pullman Dubai Downtown?

Checkout is at noon. Late checkout is available for AED 200 (subject to availability).

Does Pullman Dubai Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 250 per vehicle applies.

Where is Pullman Dubai Downtown located?

Located in Downtown Dubai, this luxury hotel is within 1 mile (2 km) of Dubai Water Canal and Burj Khalifa. Dubai Mall and Dubai Fountain are also within 2 miles (3 km). Dubai Trolley Station 3 Tram Station is 7 minutes by foot and Dubai Trolley Station 2 Tram Station is 10 minutes.




Rating 10 - Excellent. 544 out of 948 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 270 out of 948 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 85 out of 948 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 27 out of 948 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 22 out of 948 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




2/10 Terrible


Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
went as a group of 12, seeing my sister and her family after 8 months. we had 5 rooms booked for us all. The main request we had was to be on the same floor, the hotel said that's fine we will be able to sort that for you. we got there and they said 2 of the rooms will not be available till 4pm, and check in is 2pm. then we got 2 of the rooms after a 13 hour flight we had to wait around uncomfortable all in one room. got the other two room and it was awful. one of the rooms someone had smoked inside so it stank, another room the bath was leaking all over the bathroom floor, the third one the iron popped on me whilst i was ironing a shirt. the other two rooms were no where near the standard they should be. the manager said she would give us a discount at the end of the stay. we checked out at 11:30pm on Saturday and the staff were extremely rude, they said we dont know who told you this but theres no discount. I would stay well away from this hotel. the staff are awful the rooms are nasty and i dont understand how they call themselves a 5star hotel. shocking and has put me off going back to dubai.
Stayed 7 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff!!!
Stayed 5 nights in Mar 2023

4/10 Poor


Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like how a staff member in ine if the restaurants took our order. Only to say the kitchen was closed in the same breath.
Stayed 6 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my cutest time in Dubai and I made a great choice with Pullman as the hotel
Stayed 4 nights in Mar 2023

2/10 Terrible

Sam Ameen

Travelled with family
Disliked: Cleanliness, staff & service
I had the worst experience ever. Who would believe that the hotel staff at the front desk will steal the customer and charge their credit card without approval from the cardholder? I paid everything at the checkout and paid cash for all the extra charges, however, I was surprised that I was charged the amount that I paid cash after 10 hours from the checkout!!!! The credit card that they used wasn’t the same one I paid for the deposit at the check-in, it was a different one that I used for purchasing food and drinks at the bar. Two different accounts. When I emailed them they denied and when I showed a copy of my statement they called and tried everything you could imagine just to get themselves out of it. It took like 3 days of calling back and forth and they never refund my money 290$. Be careful and double-check and NEVER trust them.

10/10 Excellent


Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip to Dubai. We were pleasantly surprised to be upgraded and receive the Club Lounge services. Staff was always polite, ready to help, specially Ann, Snow, Ahmed and housekeeping staff, receptionists. It’s a place where we would come back!!!
Stayed 14 nights in Feb 2023

10/10 Excellent

Mark Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, amazing location just down the street from the Burj Khalifa and Dubai Mall! Staff from the Front Desk Agent Mohammed to Bellman Benjamin to Housekeeper Anil all those guys were exceptional in our stay!! Would definitely recommend and I would book again!!
Stayed 7 nights in Feb 2023

10/10 Excellent

Sebastian, MIAMI

Stayed 4 nights in Feb 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing Property ! Is very closed to all sightseeing attractions. Love it
Stayed 8 nights in Jan 2023