New hotel, with reasonable furnishing and decent facilities, particularly for the price of the hotel. However, I encountered several issues over the duration of my stay. Indeed, I actually checked out early because it had become a little bit of a joke. In order:
1. Check-in at around 10pm took over 45 minutes. Apparently this was due to moving two twin beds into a double. In the end, the hotel receptionist as so embarrassed he switched rooms. So good corrective action but 45 minutes.... really!
2. Room service was below par due to confusion over how payment would be made. You have to deposit money at check-in to be used for food / drinks etc at the hotel. After checking over the phone that payment would come from the deposit, I was then requested to pay by card on delivery of the food. What ensued was an argument between myself and the room attendant, and then reception.
Both these items were discussed with the hotel mid-trip and complimentary items were provided which is fine. However, other issues cropped up.
3. Overcharged AED 300 at the bar after friend left earlier payment on his card. Error noticed day after and friend's transaction voided.
4. Iron delivered to the room that did not work. How hard to test first?
5. Nobody collected my suit for dry cleaning after I phoned reception at 8am one morning and completed the paperwork. Even room service turned up and left the suit there.
So overall, a negative stay.