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Reviews

4.1 / 5Very Good
138 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Free airport shuttle

Map

What's nearby

  • Popular Location
    Dubai Dolphinarium
    8 min walk
  • Popular Location
    Dubai Creek
    15 min walk
  • Popular Location
    City Centre Deira
    5 min drive
  • Airport
    Dubai (DXB-Dubai Intl.)
    8 min drive

Choose dates to view prices

  • Studio

    Room Amenities

    • 624 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Apartment, 1 Bedroom

    Room Amenities

    • 1119 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Single Beds
    More details
  • Apartment, 2 Bedrooms

    Room Amenities

    • 1625 sq ft
    • Sleeps 6
    • 1 Double Bed and 2 Single Beds OR 2 Double Beds
    More details
  • Family Apartment, 3 Bedrooms

    Room Amenities

    • 2152 sq ft
    • Sleeps 10
    • 2 Double Beds and 2 Single Beds OR 3 Double Beds
    More details

About this area

Dubai

Hyatt Regency Dubai Creek Heights Residences is located in Dubai's Bur Dubai neighbourhood. Dubai Museum and Dubai Opera are cultural highlights, and some of the area's popular attractions include Dubai Aquarium & Underwater Zoo and KidZania. Check out an event or a game at Meydan Racecourse, and consider making time for Sharjah Aquarium, a top attraction not to be missed.

Popular Location

What's nearby

  • Dubai Dolphinarium - 8 min walk
  • Dubai Creek - 15 min walk
  • BurJuman Mall - 4 min drive
  • City Centre Deira - 5 min drive
  • Dubai Festival City Mall - 12 min drive

Getting around

  • Health Care City Station - 12 min walk
  • Dubai (DXB-Dubai Intl.) - 14 min drive

Restaurants

  • Where to eat
  • Sufra – Restaurant offering local and international cuisine. Serves breakfast and lunch daily.
  • La Tablita – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
  • Third on-site dining venue – Open daily.
  • Market24 – Café offering international cuisine. Open daily.

About this property

Hyatt Regency Dubai Creek Heights Residences

Luxury Dubai hotel in Bur Dubai, near Dubai Creek
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas, free valet parking and free airport drop-off are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. All 405 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests will find kitchenettes with fridges, ovens, hobs and microwaves.
Hyatt Regency Dubai Creek Heights Residences offers 405 forms of accommodation with iPod docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 52-inch Flat-screen televisions come with satellite channels. Kitchenettes offer fridges, hobs, microwaves and separate dining areas. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
2 the outdoor swimming pools are on site along with a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
NYSA Spa has 8 treatment rooms. Services include massages. The spa is equipped with a mud bath and a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking
Free drop-off airport shuttle from 9 AM to 9 AM
Airport shuttle at scheduled times, on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 136 for adults and AED 65 for children
2 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
2 outdoor pools
Aerobics classes
Full-service spa
Yoga classes

Family friendly

2 outdoor pools
Babysitting/childcare (surcharge)
Dry-cleaning service
Free children's club
Free cots/infant beds
Corner/local shop
Kitchenette
Laundry facilities
Microwave
Fridge
Separate dining area
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Arabic
Chinese
English
French
German
Hindi
Italian
Korean
Portuguese
Russian
Spanish

Business services

11 meeting rooms
Business centre
Computer station

Outdoors

Terrace

Spa

8 treatment rooms
Massages
Massage/treatment rooms
Mud bath
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Linens
Premium bedding

Bathroom

Bathrobes
Bathroom (partially open)
Designer toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

52-inch flat-screen TV
iPod dock
satellite channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Dining room
Dishwasher
Electric kettle
Free bottled water
Kitchenette
Microwave
Oven
Fridge
Hob

More

Desk
Individually decorated
Individually furnished
Iron/ironing board
Phone
Safe
Slippers
Soundproofing
Washing machine

Policies

Check-in

Check-in between 3 PM - 3 PM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • Airport shuttle service is available on request from 9 AM to 9 AM. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 115.5 per day.
  • Free cots (infant beds)!

Payment types at the property

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 950
  • New Year's Eve (31 December) Gala Dinner per child: AED 475 (from 6 to 12 years old)
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 136 for adults and AED 65 for children (approximately)
  • Airport shuttle fee: AED 207 per vehicle (one-way)
  • Rollaway bed fee: AED 115.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Contact the property using the information on the reservation confirmation received after booking.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Property is also known as

  • Hyatt Regency Dubai Creek Heights Residences Hotel
  • Hyatt Regency Dubai Creek Heights Residences Dubai
  • Hyatt Regency Dubai Creek Heights Residences Hotel Dubai
4.1

Very Good

5 - Excellent
69
4 - Good
45
3 - Okay
8
2 - Mediocre
7
1 - Poor
9
4.4
Cleanliness
4.1
Service and Staff
4.4
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property, location bad. Would consider again if I had a car.

Stayed 2 nights in Mar 2019

3/5

  • Liked: Staff & service, property conditions & facilities

Must of the time I had hard time with Wi Fi Absolutely not acceptable

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful staff. Breakfast buffet was great!Could use a bit more variety or addition of other food choices within the hotel. They need to have the housekeeping in place. We had three rooms for three adults for 7 days but one of the room was dirty with dirty towels, the bed was not king like should have been, her lights didn’t work and they had to come and switch out the whole panel then her safe didn’t work. Also she never had the tray with the drinks and all the candy bars the whole time. My friends room had the table with two chairs which was missing from my room. I addressed this to the front desk and they said to contact 0 for guest service. That was one person who was not nice who had the least caring attitude and said they don’t have it and that was the end of it when they front people it should. It be a problem. I can’t sit on high stool because of my leg circulation but ended up having to work in my laptop from it the whole time. I will say housekeeping’s upper Mgmt team needs improvement for sure. Concierge and the hostesses at the restaurants and people at check in out counter were all great!

Stayed 7 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

2/5

  • Disliked: Staff & service

Disappointing! Does not deserve 5 stars. It’s 4 stars max with a 5 star price tag. Room smelled, staff unable to fix. Floor dirty. Executive lounge offers nothing but coffee. Dinner offering included only 2 warm dishes. Restaurant lacks soft decoration, feels like a food court. Called 4 times for extra duvet for my children.. response: “what’s a duvet?” All staff consistently professionally-cold, many not properly trained, guests are seen as an obstacle. Hotel is totally overpriced, and run with a mission to minimize cost not to maximize guest satisfaction. No sense of hospitality. Deserves 4 stars max.

Stayed 2 nights in Dec 2019

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