At the start of this review i would like to warn Hotels.com and future costumers as we believe the rating of this hotel is rigged and staged to show in the high-rated hotels formula of Hotels.com, please read below for the full explanation;
When we arrived The staff were a different breed of rude. The staff receptionist did not even greet us and he was rather rude in his communication manners. The lobby was shut down with no-sitting signs and could not even sit in order to wait for the check-in process to commence. We thought that was wrong, and there was the first warning flag.
It was 2am so we decided to go up to the room and avoid any further inconveniences.
Going up the lift, we were shocked with the floors corridors' condition; it was dirty, with dimmed white florecent lights along the way.
Then we proceeded to the room, and the condition was shocking to us. The microwave provided with the studio was (nasty) with stains of the wall behind it, the sofas were worn down as if they came from "good-will" store, the bathroom was leaking and there was no towels provided. Water pressure was very weak and couldn't even touch the taps as they have stains.
We felt that we got scammed with the ratings and we are highly suspicious that those ratings are rigged since there was no comments except few words such as "good, brilliant" and all comments/rantings happened around the same time, with very close dates to each other.
We kindly request Hotels.com to inspect this property.