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"While the room was comfortable, it was very warm and the air conditioning was not very effective and we could not really open the windows. Breakfast was good but some members of staff might have smiled more. We liked the bar but sometimes it was difficult to get served without going to reception to ask to be served. The more negative comments are very specific and, overall, we really enjoyed our stay at the Queen’s Hotel."

"When we arrived the air conditioning was on in our room and it was so cold. It was cold outside so I have no idea why it had been left on. As you entered the hotel it was so warm then going into our room was very uncomfortable. Staff did come up and said it would take some time to warm up which it did so sadly the only time we really spent in the room it was freezing. Also it was incredibly difficult to get ready. The room was so dark and what lights there were barely lit the room. Even the bathroom was dark. As a woman we do need light to get ready but even my boyfriend found it frustrating. The room was clean and the staff were nice. We went downstairs to sit in the bar and the leg snapped off the sofa so I ended up on the floor! Staff seemed unbothered and just moved the sofa. The room was warm by the time we got back to sleep later so that was something. Breakfast was nice and the staff were friendly enough. Due to the disappointing room I doubt we would return. Plenty of other options in Cheltenham. "

"STAY AWAY! EXTREMELY NEGATIVE EXPERIENCE! We unfortunately experienced discrimination and were poorly let down by Stephen James, Felicity, and Dan. We were lied to and treated unfairly. Worst hotel experience we’ve ever had. Will be escalating this to Marriott management!"

"Great hotel in gorgeous setting, clean sumple rooms - very quiet - nice simple food in the bar, drinks on the terrace a bonus in sunny weather - nice pool and sauna area ( but not relaxing or romantic as full of kiddies making a racket - maybe consider an adult only hour to end the day ? )"

"We didn't have breakfast. The room was clean and beds comfy, but the shower was very weak and kept falling forward so difficult to use. The pool is warm and usually nice but a large group of teenagers took over the pool and we had to leave as my daughter became anxious. Previously we have enjoyed the pool."

"We have just returned from a two day stay at Two Rivers, Chepstow. Our room was small but clean. The room was next to the entrance door and we experienced a lot of noise when the door opened and closed. My husband twice requested an extra pillow but it never materialised. We ate in the restaurant on both nights. The food was very nice but we had to chase the waitress for our desserts on both occasions. "

"Had a great stay. The staff were lovely and helpful. The bathroom shower was a bit funky though. The hotel is conveniently located near the downtown."

"Very friendly environment, clean and tidy,"

"Breakfast was delicious and fresh, as always."