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"Great stay "

"I was not impressed by the hotel's failure to provide the shuttle service, as promised and confirmed. There were also 2 items missing from my mini-bar when I arrived at my room. However, the team at Reception, led by Magdalena, sorted everything out on the morning following my arrival After that, everything went as perfectly as I could have wanted."

"Clean and comfortable room with good air conditioning. Staff were friendly and helpful. Great cafe downstairs. Metro stop at the front door (one stop from Serdika area)."

"It was very central and convenient. All amenities were provided as advertised. Wider choice of coffee would have been appreciated."

"The Bristol Best Western is a small, well-appointed hotel in the heart of Sofia. Excellent care and service are provided. The room was comfortable and quiet, the breakfast was abundantly displayed, the staff was very friendly and helpful. My small criticism is that the bathroom is quite dark, but it was excellent for mobility access."

"Another great stay. There is inly one minus - no Smart TV"

"Lovely hotel and staff tho one desk host speaks little English and compreehends nil."

"Such a pleasant stay in the most modern and ecxellent hotel. Special thanks to the young guy on the reception evening/night time. You were very friendly, kind and polite. Truly the best client experient one can wish for. The Hotel has best location near the Serdika metro station, and next to the City centre. We walked everywhere. Nice restaurants, cafes and shops near by. Hotel has its own restaurant and the food was cheap and delicious, truly recommended. The room was clean, modern, and so extraordinary in a good way. No noices from the Bar or inner hard (We were on fourth floor with window to inner courtyard). Beds are very good. The Art is everywhere and it is wonderful. We felt very welcome and safe. Truly would recommend this hotel. And will be back myself. Only negative thing was older woman with dark hair serving breakfast 16.6. She was rude, and did not make any effort to serve eggs at 9:30 am (breakfast untill 10:00). Or serve in any other way to make a pleasant breakfast for us. "

"Excellent as always"