Search Hotels in Downtown Jacksonville, Jacksonville

"A lot of rust in the corners in the bathroom doors need to be repainted Wi-Fi very slow more amenity would be awesome"

"So when we first arrived, the property looked fine when we got there the lady at the front was her first day. Nothing bad about her, but she had no help and thrown in the deep in which I find that very messed up. When we got into the room, we put the blinds down and there was a few roaches on the inside and the floor was dirty. Then last night when we went to go check out the lady at the desk had an attitude and horrible customer service. We wanted to get to our room, but because she was mopping, we couldn’t walk on her floor. She had a terrible attitude, horrible customer service, and how are you supposed to check out when you can’t get to the front desk because someone’s so worried about a floor that people are gonna be coming in and out of the hotel all through the day and night. Felt like she was more concerned about her phone than to do her job and actually have the proper manners to talk to people because I will never stay there ever again because of her not the company but her. The lady that was thrown in the deep end on her first night. I applaud her. She did amazing. She was very sweet kind and very professional. I have never experienced a customer service I ever had at night when I was trying to check out ever."

"We had to switch rooms due to AC issues and hotel only had two roller carts in which guest was keeping in their rooms for long periods of time, but overall ,very nice and location was perfect "

"The room was dirty. The pull out couch was convenient however when the cushions were pulled off there was dirt/crumbs as well as 3 small plastic bags that had a small amount of white crystal like powder in them. The blanket/cover was dirty. When I brought to the attention of the man at the counter he didn’t seem to care. And brushed it off. I had children with me. I asked for a partial refund and a different room but comparable room i was told there were no more rooms to accommodate me. I am still waiting for a partial refund. "

"Clean room, great breakfast options, great staff, shops all around, restaurants all around. Overall a great place to stay. We stay here just about every time we come to Jacksonville to visit our son who is stationed at camp Lejeune."

"Great staff, clean rooms and comfy beds"

"No hot tub but Ms. Brook was awesome hotel dirty would not spend my hard earned money to stay there again the room was nasty period "

"I used to stay at this hotel monthly. I have since moved to the area and now when my family come to visit they stay here. The elevator never works which is really inconvenient trying to get kids up and down from the top floor several times a day. I am not sure why they would even use the rooms on the top floors knowing the elevator doesn't work or is on the brink of not working. Other than that breakfast is great. The staff is great. It's just the elevators! "

"Excellent "