Search Beach Resorts & Hotels in Douglas

"Worst hotel i have ever stayed in. I stay in hotels 10 months a year. The TV was broke. The sheets and beds were dirty. Breakfast was gross looking. I will never stay at this brand"

"The desk staff was hard to understand. The front desk had no staff to bring pillows to our room. The breakfast food was good. The seating area was very cramped and has only 4 tables. The room TV’s do not allow streaming. The staff doesn’t tell dog owners to quiet their dogs. For what we paid, I would NOT use Hotels.com again. "

"fine"

"Things they cannot help: it's an old building, with VERY thin walls. We were privy to our neighbors conversations, whether we wanted to be or not. Things they CAN help: Filth and misleading advertising. First our room was filthy. The baseboard was peeling away from the wall, with nails exposed, it had clearly not been even vacuumed (as evidenced by debris and prior customers key card on the floor), the bathtub/shower was moldy and filthy, the door of the fridge was sticky. We ended up wiping down every surface with lysol wipes - but the tub was too much for those to handle. Next - they only provided 1 partial toilet roll. (Really). I didn't think much of it until we discovered (at 3am) that there was not a "next roll", and then we ran out of tissues. In the hallway leading to our room, there's a door, off the hinges. Just leaning into a room of some sort. What's up with that? "Oh yeah, it does that." Also, the outside door near our room stopped working. When I notified the front desk the response was "oh yeah, that happens". Excuse me? That is an unacceptable response, and if you know it's an issue and are awaiting repair, put a note! If you're such a crappy hotel you're not bothering to repair it, still, leave a note! So inconsiderate. Luckily we're not handicapped, but there are handicap parking spots, so those people are unlikely to be able to walk all the way around to the front when the door doesn't work. Second, the advertising makes it sound like it's walking distance"

"Poor maintenance of rooms, minimal amenities available and very minimal offering of coffee, breakfast "

"Clean hotel, nice pool area, hot breakfast"

"Great service, very clean hotel, and the Lounge was fabulous."

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"Overall this was a great stay! The room was clean and the location was perfect! We stayed from a Friday to Monday during the Tulip Festival that was in Holland! The location was perfect to Downtown South Haven! Everything that we needed was close by making the trip smooth! The breakfast was good but small (eggs, waffles, cereal, muffins & bagels) was perfect for us though! Would definitely stay again"