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"The staff was courteous and helpful and our room was very clean. The hotel was closed to the old town which was a plus for us. "

"Room is clean, staffs are very helpful and place is very central"

"The room was lovely; the staff was excellent! The location is superb! Can highly recommend! "

"Staff members Yves, Ciro and Karen at the front desk were friendly, efficient and helpful, especially with making our Spa reservations. The young woman in breakfast was also very friendly and attentive and makes a lovely cappuccino! Room 353 was spacious and quiet. Very nice bathroom and lovely towel heater. There was an unpleasant smell in the room when we first entered but it dissipated after we opened the windows for a few hours and didn’t return during the remainder of our visit. Bed was very comfortable, quality linens, nice amenities. Items in minibar are complimentary. Breakfast was delicious! Fresh-squeezed orange juice, tasty pastries and breads, Bircher muesli was very good. Room is gorgeous! Location near the train station was very convenient! Very quiet and a great place to base yourself at for exploring Basel by tram with the free Basel transport ticket provided by the hotel. Sauna and kniepp pool in the spa were a welcome treat each night after our long days of exploring Basel’s museums. Very clean. Massages also available but we didn’t use that service. If you’re looking for a wonderful family-owned hotel in a great location and comfortable rooms with delicious breakfast, look no farther than the Gaia. Will stay here again when we return to Basel! "

"Such a nice man welcomed us and drover me to the airport."

"Quick check in and helpful and pleasant staff "

"Very convenient location "

"Nice rooms and friendly staff. The shuttle was very helpful! "

"Good breakfast near tram station very convenient I liked it"