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"Everything was great"

"Very good service. Shuttle to and from the airport, cleanliness, beach etccc"

"My stay at Belle Maison Hotel in Milot, Haiti was a nightmare. The rooms were infested with large, flying cockroaches, and there were mice running around in the kitchen—completely unsanitary. Air conditioning works for only 2.5 hours max; guests are told to use a fan. There are no couches or lounge areas, only uncomfortable wooden chairs throughout the hotel. The manager unprofessionally banged on my door during my stay, demanding advance payment for meals, claiming the hotel couldn’t buy groceries otherwise. I explained that in proper hotels, guests pay at consumption or checkout. Most of the staff lacked basic hospitality skills, with the exception of Titus, who was kind, helpful, and professional despite limited resources. The hotel falsely advertises free breakfast but charges extra for eggs—dishonest and misleading. Staff also gossiped about me waking up late and shared it with locals—an appalling violation of guest privacy. The showers are dirty and dangerous, requiring you to step over a huge cement block to get in. There’s barely any hot water, and power cuts are constant—you must keep asking staff to restore it. Overall, this hotel is mismanaged, uncomfortable, and unprofessional. I do not recommend staying here under any circumstances. One of the worst travel experiences I've ever had."