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Reviews of Hotel Excelsior

3 out of 5
Hotel Excelsior
Lange Straße 1, Dortmund, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 271 out of 694 reviews" "
Rating 8 - Good. 240 out of 694 reviews" "
Rating 6 - Okay. 88 out of 694 reviews" "
Rating 4 - Poor. 48 out of 694 reviews" "
Rating 2 - Terrible. 47 out of 694 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tristanio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the appearance of the hotel; it was so clean and the staff were professional, albeit a bit cold and less welcoming than anticipated. However, we enjoyed our stay very much and would not hesitate to return in the future. We did find the construction noise in the morning a little jarring, but we understand that it was just part of the renovations and the hotel could not control the noise, so we were not bothered too much. Overall a very pleasant stay!
Stayed 1 night in May 2024

6/10 Okay

Ho Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is near station quite nice. But it still renovation at the moment, so I have to go around to get my room. But overall is pretty nice.
Stayed 1 night in May 2024

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

elva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very safe and clean
Stayed 2 nights in Apr 2024

4/10 Poor

Penny

Travelled with partner
The parking at the hotel wasn’t in use €102 to park elsewhere, staff didn’t care
Stayed 5 nights in Apr 2024

8/10 Good

Fiz

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was close to everything.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nimete

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this property because it was clean and easy to get to places that we needed. Affordable
Stayed 3 nights in Mar 2024

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Still a good hotel but clearly a step down from Unique Hotel which it is in building.
Stayed 2 nights in Mar 2024

8/10 Good

Murad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was short stay one night, over all was good
Stayed 1 night in Mar 2024

8/10 Good

Martin

Stayed 2 nights in Feb 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

David

Stayed 2 nights in Feb 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

2/10 Terrible

Wiresh

Stayed 3 nights in Dec 2023

10/10 Excellent

Hanan

Stayed 1 night in Dec 2023

2/10 Terrible

Eugenio

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn’t stay here again .
Nice hotel centrally located but that’s it !! NO PARKING AT THE HOTEL , this hotel has no parking as described on their website , you need to find parking yourself somewhere else then walk to the hotel , not convenient when arriving in the evening as we found very difficult to find one . Poor customer service , the staff at reception were USELESS and unhelpful who spoke almost no English , to find the bedroom was a labyrinth of stairs , pathetic and what a joke ! Wouldn’t stay here again !
Stayed 1 night in Dec 2023

2/10 Terrible

George

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a twin room and got a double bed, they changed our room to a family room with about 5 beds in it with nothing else but the beds and TV in the room. The shower had a horrible stink coming from the drain and the halls stank of food. Walls were paper thin and could hear other guests snoring and getting busy. Overall not bad
Stayed 2 nights in Dec 2023

10/10 Excellent

Evert

Stayed 1 night in Dec 2023

10/10 Excellent

Artur

Stayed 1 night in Dec 2023

6/10 Okay

Anna

Stayed 2 nights in Dec 2023

2/10 Terrible

Francisco

Stayed 5 nights in Dec 2023

4/10 Poor

Dennis

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Kerry

Stayed 2 nights in Nov 2023

10/10 Excellent

Abdullah

Stayed 10 nights in Nov 2023

10/10 Excellent

Baziar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a very clean, big and beautiful building. It has a very good parking lot. I recommend it to everyone.
Stayed 1 night in Nov 2023

8/10 Good

Zahir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand building and entrance. Professional and friendly staff. Good standard as always, have been staying here for past 10 years. Will always come back here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Valerii

Stayed 3 nights in Nov 2023

10/10 Excellent

Abdullah

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023

4/10 Poor

Michael

Stayed 1 night in Nov 2023

2/10 Terrible

Aled

Stayed 1 night in Nov 2023

2/10 Terrible

Fabian

Stayed 5 nights in Nov 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the football weekend
Stayed 2 nights in Nov 2023

8/10 Good

Klaus

Stayed 2 nights in Nov 2023

10/10 Excellent

Fabrice

Stayed 2 nights in Nov 2023

4/10 Poor

seungmin

Stayed 2 nights in Nov 2023

4/10 Poor

Gregory

Stayed 5 nights in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from Team Hotel Excelsior on 1 Nov 2023
Vielen Dank!

6/10 Okay

Andreas

Stayed 3 nights in Oct 2023
Response from Team Hotel Excelsior on 1 Nov 2023
Vielen Dank für die Rückmeldung zum Aufenthalt. Schade, dass wir nicht ganz überzeugen konnten

10/10 Excellent

E

Stayed 1 night in Oct 2023

10/10 Excellent

Darren, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023

8/10 Good

Johanne

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Berat

Stayed 2 nights in Oct 2023

10/10 Excellent

Vladislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is highly recommended
Stayed 1 night in Oct 2023