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Reviews of Axelhof Boutique Hotel

3.5 out of 5
Axelhof Boutique Hotel
14/44 Mechnikova Street, Dnipro

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrej

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice hotel, AC wasn't working
The hotel itself is very nice and historic inside. Our room was warm so I switched on the AC and we left the hotel. After our return, the room was still hot. So the AC wasn't working. At the front desk, I was told that they can check on this the next day as the AC was deactivated. We left the next morning so that didn't help at all for our sleep that night. We can't sleep in hot rooms. The employee told us to open the window if we'd like to cool down the room. I booked a hotel with AC so I can sleep in a cold room. But we had no other choice than open the window. Instantly an extreme air drought started which was insanely loud (never experienced something like that before). I figured to open a window at the hotel corridor so the air drought calmed down. After a couple of minutes, it started again. Someone closed the window. So I opened it again. After a couple of minutes, it started again. Someone closed the window. So I opened it again. Nice little game. Finally, I catched the bellboy and told him that we need this to stay open. He indicated to open a window at another room. That helped a bit but it was still noisy. We just wanted to sleep so I gave up on that. The breakfast was nice.
Stayed 1 night in May 2021

6/10 Okay

Yuliya

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Quite good location and helpful staff, but it was the first hotel in Ukraine where I was not sure how clean the room was (used toiletries, nobody cleaned trash bin for the next day). Breakfast can be improved as well.
Stayed 2 nights in Feb 2021
Response from Hotel Manager Skrypnyk Ksenia on 19 Mar 2021
Dear Yuliya! Thank you for your feedback. We will definitely pay extra attantion and make an investigation to find out the situation about trash bin. Thank you for pointing this out to us. We hope that this situation will not affect your deсision to be a guest of our hotel next time. With all respect and kindness, Hotel manager Skrypnyk Ksenia

8/10 Good

Svetlana

Business traveller
Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Skrypnyk Ksenia on 23 Oct 2019
Dear Miss Svetlana! Thank you for your kind attitude. It is a great pleasure to meet you in our hotel. Hope to see you soon. Sincerely yours, Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Stay Away!!!
One of the absolute worst hotels stays ever. The management of this hotel has no idea of the term hospitality. They try to make more money from the guests in every hidden way possible. The food was tasteless so I ask for a slice of lemon and hot sauce, they charged 1.5 for the lemon and 2.0 Euros for a drop of water diluted Tabasco sauce. They charge for a bottle of drinking water in the room and an enormous amount for laundry. No coffee or tea in the room as any respectable 4 or 5 hotels would. In the end, a bad hotel in a nice building. Watch out!
Stayed 4 nights in May 2019

10/10 Excellent

Paul, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Front Office Manager - Kseniia on 14 Feb 2019
Dear Mr.Paul! We are truly grateful for your kind attitude. We hope to see you soon in our hotel. Sincerely yours, Front Office Manager Kseniia

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Recommended.
Good hotel. Recommended.
Stayed 1 night in Feb 2019
Response from Kseniia on 10 Feb 2019
Dear Mr. Pavel! Thank you for kind review. We hope to see you soon in our hotel. Sincerely yours, Front Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Beautifully decorated small hotel; polite staff spoke perfect English. I asked for an upgraded room somewhat larger and that was no problem. The basic room is probably good enough unless you’re looking for some more space. Clean rooms and comfortable beds and perfect room service. The location is perfect: less than one block from a main Avenue so it’s nice and quiet but easy to get to the city center and Riverside attractions. I will definitely stay here again.
Stayed 4 nights in Sep 2018
Response from Front Office Manager - Kseniia on 2 Feb 2019
Dear Mr. Richard! Thank you for a kind response. It is a great pleasure for us to make our guests stay as comfortable as it can be. We will wait for you to visit our hotel soon. Sincerely yours, Front Office Manager Kseniia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely but, the breakfast was poor.
Stayed 2 nights in Aug 2018
Response from Skrypnyk Ksenia on 29 Aug 2018
Dear Sir/Madame! Thank you for your kind responce. We hope to see you in our hotel next time. Sincerely yours, Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Skrypnyk Ksenia on 5 Jul 2018
Dear Mr. John! We are really grateful for your height appreciation. Hope to meet you in our hotel soon. Sincerely yours, Front Office Manager Skrypnyk Ksenia

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and tries hard - but forgot the laundry 2 days. Need to be reminded. Must be told not to let anyone in the room
Response from Skrypnyk Ksenia on 28 Mar 2018
Dear Mr. Daniel! We are grateful to you for taking the time to share your impressions about our hotel. We will necessarily take into account all your comments and take appropriate measures. We really hope that we will have the opportunity to improve your impression of our hotel. Sincerely yours, Front Office Manager Skrypnyk Ksenia

10/10 Excellent

Carl-Aake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Dear Mr.Carl-Aake Ziegler! Thank you for your kind response. We will be glad to see you in our hotel next time you visit Dnipro! Sincerely yours, Front Office Manager Skrypnyk Ksenia

10/10 Excellent

Carl-Aake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Dear Mr.Carl-Aake! Thank you for your kind review. We will be glad to see you in nearest future in our hotel. Sincerely yours, Front Office Mnanager Skrypnyk Ksenia

10/10 Excellent

chris, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dnipro
It needs to be said. The hotel did not accept the fee from subscribing inside of Ukriane. So they said I had to pay bill when leaving. So their English was good but not great to explain the situation. I was worried they might be taking advantage of me. But after I checked the price conversion on my Visa card it was correct price That i agreed to from your discount price. So I was releaved.Otherwise amazing rooms and decoration and setting in new Building.
Dining area on second floor
Amazing breakfast
Stayed 2 nights in Nov 2017
Response from Manager on 30 Nov 2017
Dear Mr. Chris! We are really and truthly grateful that you find a minute to send a feedback. It is very importante for us. We really do not charge payment from guests cards in advance, becouse for carrying out such operation we need special banking forms to be filled. That is why we charge payment only in our hotel with a presence of the guest. Also, we do not charge a fine for no show and cancellation on the day of arrival. I hope that you enjoy your stay at in hotel and we will see you again soon. Sincerely yours, Front Office Manager Skrypnyk Ksenia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city center
No night life close.. must take taxi Overall good hotel But daytime great walk around shopping and center
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jean, michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious hotel in convenient neighborhood
A beautiful hotel with kind and gracious service of a kind Americans rarely see these days. The staff was happy to work with our schedule and answer any questions. Language was not an issue. It was also very secure. Breakfast was included in our rate but was to order. The restaurant is very, very good for dinner. The surrounding neighborhood includes banks, shopping, an international grocery store, and is a short walk to the main thoroughfare.

10/10 Excellent

Uffe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

liliia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Понравилось
Удобное расположение, отзывчивый персонал, комфортно
Stayed 1 night in Sep 2021
Response from Скрипник Ксения on 21 Sept 2021
Уважаемая liliia! Благодарим Вас за приятный отзыв. С нетерпением ждем Вас снова в гости. С уважением, Менеджер отеля

10/10 Excellent

Sergiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Комфортний готель
Stayed 1 night in Apr 2021
Response from Скрипник Ксения on 5 May 2021
Уважаемый Sergiy! Благоларим Вас за приятный отзыв и высокий бал. С нетерпением ждем Вас снова в гости. С уважением, Менеджер отеля

8/10 Good

liliia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рекоммендую
Впечатление оставил приятные , номер чистый , персонал культурный, завтрак хороший. Постель в моем рейтинге последних путешествий заняла первое место).Только телевизор не включился .
Stayed 1 night in Mar 2021

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consigliatissimo
personale efficiente e gentilissimo
Stayed 1 night in Dec 2019
Response from Skrypnyk Kseniia on 13 Feb 2020
Dear Mr. Lorenzo! Thank you for your kind feedback. It is an honor for us to meet in our hotel such a nice people and make your staying as comfortable as it possible. We are waiting for you in our hotel next time. Sincerely yours, Front Office Manager

10/10 Excellent

YONG GEUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Dnipro with reasonable price. Very close to City center.
Stayed 2 nights in Nov 2019
Response from Skrypnyk Ksenia on 25 Nov 2019
Dear Mr.YONG GEUN! Thank you for your kind responce. Hope to see you soon in our hotel. Sincerely yours, Front Office Manager

8/10 Good

SANG MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식을 빼면 대체적으로 만족합니다
Stayed 2 nights in Mar 2019
Response from Front Office Manager - Kseniia on 26 Mar 2019
Dear SANG MIN! Thank you kind response. We always glad to see you in our hotel. Sincerely yours, Front Office Manager Kseniia

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good service.
Stayed 2 nights in Jun 2018
Response from Skrypnyk Ksenia on 15 Jun 2018
Dear Mr. Harald! We are really appreciate your review. Hope to see you soon in our hotel. Sincerely yours, Front Office Manager Skrypnyk Ksenia