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Reviews of Crystal Resort Dickwella

3.5 out of 5
Crystal Resort Dickwella
Pehebiya Rd, Dikwella, Matara

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 4 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

hatrik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Resort ,Clean seaview room. perfect, hot water, airconditioner excellent, nice pool,good breakfast we will enjoyed.
Stayed 1 night in Jan 2024

10/10 Excellent

marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suberb sea view room, clean property & very clean room .Good stay,Goodfood. sea view rooms with balcony. nice pool,Good staff,Good stay. we are highly recommend this resort.
Stayed 1 night in Jan 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Appalling service from staff. I confirmed that I wished to stay another night and was told the price and it was no problem. I tried to pay but was told to pay at checkout. Then in the morning they refused this saying as I had not paid yet they did not need to honour this. Ants all through the room and dirty sheets!
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool / ocean view / great location
Nice pool and front property area with balcony / ocean view rooms. A bit antiquated however excellent family style service.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a beautiful view and lovely swimming beach across the road from the resort. Highly recommended the upgrade to the superior suite.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the superior suite. Air conditioning worked well and nice to have a big room with 2 beds
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Very Disappointed!!
This hotel has a lot going for it but under current management it definitely won’t succeed. The manager just walks around, never actually doing anything & if asked something never really knew the answer It has a lovely looking bathroom but the water pressure is so bad it took almost an hour to half full the bath......then I gave up. They advertise a “mini bar” there’s NO mini bar, there is a small fridge & tea & coffee making facilities. Actually I don’t recall the restaurant being licensed either. The $6USD breakfast ( that you have to order on checkin) is a joke, 3 tiny chipolatas, 3 potato wedges, 2 small tomato slices, eggs didn’t even half full the plate. Did get toast & fruit but it’s an absolute rip off. The pool closes at 7pm, there is a beach opposite which you can swim at all day but at dark ( when it’s still 30 plus degrees) you can only look at the pool because it’s closed. The beach is right out the front of the hotel it’s a nice beach but there is a dirty, smelly patch of water on the sand ( drain?) that you have to walk past. There are sun loungers on the beach outside the hotel ( but aren’t operated by the hotel) so you have to pay to use them) a hotel in this price range should provide them. The internet is appalling, it took almost 3 hours on our arrival to get a connection & that kept dropping out. Our entire stay was a complete disappointment. After one night we walked 500m or so down the beach where we luckily found the “Madu Friendly Villa “
Stayed 1 night in Mar 2019

10/10 Excellent

Laura, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfectly located for our little family. Our pleasant room looked out over the swimming pool and across the dirt track to the beautiful beach at Dickwella. It was just a 1km walk from the stunning Hiriketiya beach where we spent much of our holiday learning to surf and chilling out. It's a short stroll into Dickwella and a little wander along the beach or through town brings you to the bustling Saturday market which we loved. The hotel staff were incredibly friendly - our 8-year-old loved them - every one of them made him feel like a VERY important guest. He also loved spotting ghekos and lizards in the hotel gardens, fruit bats at night and water monitor lizards on the beach. We went for room only, and found the hotel food was cheap and cheerful - we would have liked more authentic Sri Lankan options on the menu, but there is a wealth of amazing restaurants within walking distance in Hiriketiya. The hotel staff were happy to provide competitive rates for day trips and provide a driver at reasonable rates too. One slight downside is there was no bar on site, but again, the staff were so helpful and more than happy to nip up the road to buy in for us. Overall a brilliantly-located, small and friendly hotel with fantastic sea views and attentive staff.
Stayed 9 nights in Nov 2018
Response from Buddi on 27 Nov 2018
Hi, Greetings from crystal resort Dickwella. Thank you very much for your comments mam.It was a pleasure to serve you all. And hope to see you all in future. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and the bathroom big. The pool is fun. Breakfast is very good Location is on the beach and the stuff very helpful.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really good hotel, new with great staff. Good beach with safe swimming at the western end. Good pool

10/10 Excellent

Timothy H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Best hotel in the area. New hotel, clean, excellent staff, great pool and good food. Very good value for money. Good beach.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic location Ocean View
Amazing service, friendly staff, clean delux rooms. Perfect beach great pool, no beers until they get licensed. Overall a great place to rest up
Stayed 1 night in Mar 2018
Response from crystal resort dickwella on 20 Mar 2018
Thank you for your appraisal. It's lot for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in Dickwella
This a really lovely hotel. We booked for 3 night's but stayed for 7!!!
Stayed 3 nights in Feb 2018
Response from buddika on 2 Mar 2018
Thanks a lot for your valuable comments.we hope that you had a great time at our hotel.we hope to see you soon in our hotel.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite in Sri Lanka
Fantastic new hotel with stunning views. The rooms are great, and have everything you need. The only small thing would have been a bit more cleaning of the room and bathroom and checking of things like toilet paper etc rather than keep having to ask for it. The pool area is lovely and we suggested to the owners to maybe get some cushions for the sunbeds. The food had only just started as we were leaving the hotel but what we did have was nice and as always here you get good service with a smile. The beach is gorgeous and there are shops and restaurants all within walking distance. We would definitely stay here again if ever back in the area.
Stayed 4 nights in Feb 2018
Response from buddika on 2 Mar 2018
Thanks a lot for your valuable comments.we will be more careful next time.we hope that you will visit us again.Next time we promise that we will apply all the suggestions that you have named.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sri Lanka Oasis
The service was amazing and the hotel is right on the beach. It is down a quiet lane way off the main road which helps with a relaxing atmosphere. For the price it is a great alternative to other expensive places around Dikwella. The rooms are really nice and new and all balconies face the ocean.
Response from buddika on 20 Feb 2018
thank you, chris.it was a pleasure to serve you both.hope to see u again in sri lanka.

10/10 Excellent

Stein-Helge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money!
Beautiful location, clean rooms, seaview and beachview from the room and balcony. Best value for money, and extremely friendly staff. They arranget the best prices on the beach for scooter rental, and they reduced the price for brekfast by 90%. I did encounter a broken window that wouldnt close. But their extremely handy staff fixed in in a minute, with a big smile on their face! The hotel is suitable for both families, couples and friends. I really want to come back here.
Stayed 2 nights in Dec 2022

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Värsta natten på Sri Lanka
Smutigt hotell som vi var mycket glada att vi bara bodde 1 natt på
Stayed 1 night in Aug 2019

4/10 Poor

Vineta

Disliked: Cleanliness, staff & service, property conditions & facilities
Group holidays in March 2019
Positives: + ocean view + big and clean swimming pool + spacious rooms with balconies + beach front location Negatives: - unfriendly management - very slow service in restaurant (unable to serve group of 12) - food overpriced 2 times to compare to its quality and portion size - need maintenance and cleaning everywhere - do heavy repairs in some rooms while others are occupied - sewage runoff in bathrooms - no benches in room to put luggage on, must leave it on the floor, later there were ants in - add 15% VAT and 10% service charges above prices mentioned in menu, without any pre-notices I regret my choice to stay in this hotel, especially with larger group.
Stayed 4 nights in Mar 2019

8/10 Good

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Сменив 5 отелей .....Раннего заселения не было Отель новый белый с 3 этажа великолепный вид В номере всё новое Уборка только по запросу Завтрак по меню как и ужин ОБЯЗАТЕЛЬНО КАЖДЫЙ РАЗ повторяйте без специй и без перца (и это не гарантируется) приготовленная еда вполне хорошая Персонал очень старается и во всем помогает хоть недавно сформирован.Нам в номер поставили отдельный роутер ( с интернетом в отеле беда) С бассейном повнимательнее с фильтром что не так За 10 дней прибывания добавляли бумагу 3 кусочка мыла 1 бут воды И ВСЁЁЁЁ . купаться лучше ходить в сторону от отеля так как рядом слив.На некоторые моменты можно не обращать за счет близости воды вида на закат
Stayed 10 nights in Jan 2019
Response from buddi on 3 Mar 2019
Thank you very much.

10/10 Excellent

MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charme et authenticité
Beaucoup de charme, taille humaine, accueil fantastique, bon confort
Stayed 3 nights in Feb 2019
Response from buddi on 3 Mar 2019
Thank you very much

8/10 Good

Ladislav

Liked: Room comfort
Disliked: Cleanliness
Personal sehr freundlich Raumpflege koennte (sollte) efectiver sein.. Auch wenn Wasser probleme. und lichtprobl. nicht beseitigt worden sind-ich habe mich seht wohl gefuehlt-dank sehr freundlichen Personal. Restarant bzw. Essen kann ich nicht empfehlen. Schade da Potenzial besteht.
Stayed 14 nights in Jan 2019
Response from buddi on 3 Mar 2019
Thank you very much.

2/10 Terrible

Anthony

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Pire que tout!Allez voir mon commentaire sur trip
Le pire du pire ! Très mauvais ! Vous arrivez et on vous ramène un verre de jus de fruits INDUSTRIEL ! LE MÊME QUI vous sera servi tous les matins au petit déjeuner ! PIZZA SONT SURGELÉES ! LES plats sont réchauffé au micro onde ! Formule demi pension plus chers que si vous mangez à la carte ! Nous n'avons que mangé 3 Jr sur 6! Grosse arnaque! Pas de parasols, pas de matelas sur les chaises longues ! Seul le serveur Damite travail au mieux pour vous servir !
Stayed 6 nights in Jan 2019
Response from buddi on 3 Mar 2019
Thank you very much

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with great sea view
Stayed 11 nights in Dec 2018
Response from Buddi on 4 Jan 2019
Hi, Thank you very much

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kanonfint hotell
Fantastikt hotell med superbra service. Tyvärr var området lite öde och hotellets restaurang lite omysig. Men annars ett mycket prisvärt hotell.
Stayed 2 nights in Nov 2018
Response from buddi on 13 Dec 2018
Hi, Greetings from crystal resort dickwella. Thank you very much for your great compliments.

4/10 Poor

Vincent

Disliked: Property conditions & facilities, room comfort
Décevant
Séjour décevant, photos trompeuses, l'hôtel est vieillissant. Des notre arrivée à 16h, on nous demandait déjà de choisir entre 2 plats pour le dîner et de savoir à quelle heure nous allions diner. Pas d'eau chaude. Fenêtre pas hermétique aux moustiques. Petit déjeuner juste ok. Mais heureusement quelques personnes attentionnées.
Stayed 1 night in Nov 2018
Response from buddi on 14 Nov 2018
Hi, Greetings from crystal resort dickwella. sorry for the inconvenient that you had to face. we will make sure to be more careful next time. Thank you.

8/10 Good

Tuuli

Liked: Room comfort
Disliked: Cleanliness
Wifi oli todella huono, toimi ehkä noin 10% ajasta. Hotelli on hyvällä paikalla ihan rannan vieressä, näköalat kaikista huoneista on rannalle päin. Huone oli iso mutta vähän nuhjuinen. Kylpyhuone oli ok. Allas oli siisti ja mukava. Palvelutaso korkeintaan kohtalainen.
Stayed 2 nights in Nov 2018
Response from buddika on 14 Nov 2018
Hi, Greetings from crystal resort Dickwella. Thank you very much for your compliments and also very sorry for the wifi issue.we will make sure it wont happen again. Thank you very much for your stay.