Family Suite | Balcony
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Reviews of Hotel AK Continental

3 out of 5
Hotel AK Continental
Main Bhagsu Nag Square, Mcleodganj, Dharamshala, Himachal Pradesh

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Amandeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no heating in the rooms on a very cold day, infact the owner wanted additional money for providing heaters for each room. Toilet paper on the room was soaking wet and quite disgusting Linens had blood stains and smelly Locks on the bedroom were very shaky and could be opened with any key. Made us feel very unsafe When asked for recommendations manager was not very helpful and we felt only recommended spots and vendors where he had a previous arrangement with We weren't able to take any shower on the morning because there was no electricity or backup Electricity kept getting turned off during night making it very unsafe walking down the stairs Property was in correctly marketed as luxurious property and it was far from one. We were so disappointed we checked out of the property 1 day early and instead of offering a discount manager asked for even more money because we asked to move to switch rooms
Stayed 2 nights in Dec 2021
Response from Hotel AK Continental on 5 Jan 2022
Dear Guest, We want to extend our sincerest apologies concerning all the issues that you have faced. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room, facilities problems in customer service is not something we are known for. We may not be able to change the past but if you give us a chance, we will completely make it up to you. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to welcome you back to our new and improved hotel ! We regret your inconveniences. Thanks & Regards.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with clean rooms, would love to stay again
Stayed 2 nights in Jun 2019
Response from Rajinder Rana on 24 Jun 2019
Dear sir, thank you very much for choosing Hotel Ak Continental for your stay. Its giving us a boost by Reading your valuable feedback. We are feeling happy that you had enjoyed your stay here. It will be our pleasure to serve you again in the future. Thank you and best regards!