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Reviews of Country Inn & Suites by Radisson, Detroit Lakes, MN

2.5 out of 5
Country Inn & Suites by Radisson, Detroit Lakes, MN
1330 Highway 10 E, Detroit Lakes, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 218 out of 446 reviews" "
Rating 8 - Good. 120 out of 446 reviews" "
Rating 6 - Okay. 63 out of 446 reviews" "
Rating 4 - Poor. 21 out of 446 reviews" "
Rating 2 - Terrible. 24 out of 446 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jesse on 22 May 2024
Dear Gerald,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay for short period
Stayed 3 nights in May 2024
Response from Management on 21 May 2024
Thank you so much for your feedback James! We are so glad you had an exceptional stay. Please let us know if there is anything we can do to make your next stay even better.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Dylan Schmoll on 22 May 2024
Dear Arthur,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Detroit Lakes, MN.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Dylan SchmollCountry Inn & Suites by Radisson, Detroit Lakes, MN

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room, staff and pool were excellent. The only area of improvement could be the breakfast. More healthy options would be great!
Stayed 1 night in May 2024
Response from Nic on 19 May 2024
Dear Valerie, We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good environment. Clean, simple, affordable and great quality and staff! Would definitely go back!
Stayed 1 night in May 2024
Response from jesse on 16 May 2024
Dear Luke,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

acts of

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a newly renevated hotel and the staff was nice my only complaint is its by a highway so it can be pretty loud with the traffic
Stayed 6 nights in May 2024
Response from jesse on 8 May 2024
Dear Guest,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Jillian

Stayed 1 night in Mar 2024

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay at while exploring the area.
Stayed 3 nights in Apr 2024
Response from jesse on 26 Apr 2024
Dear Elaine,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 4 nights in Apr 2024
Response from jesse on 20 Apr 2024
Dear Ramona,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right on the freeway, but still quiet. There a nice walking trail for pets. The yard is well kept. Also the staff is really polite and helpful.
Stayed 1 night in Apr 2024
Response from jesse on 18 Apr 2024
Dear Valerie,We are delighted to have been your chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jesse on 10 Apr 2024
Dear Rachel,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jesse on 8 Apr 2024
Dear Rachel,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Char

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean and a very nice shower.
Stayed 1 night in Apr 2024
Response from jesse on 8 Apr 2024
Dear Char,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Barbara, Moorhead

Travelled with partner
Hotel is ok. Very bare bones, I’m not sure if they are selling the hotel or just bought it. Check in staff was hard to hear when asking questions. Only Staff we saw after that was there cleaning the rooms upon departure. Agreed it was a holiday weekend but! Managers door was closed most times. Breakfast area left a lot to be desired! Sausage was cold and egg omelettes were fair. Granted we were there around 9ish but no one was around to clean or make sure there was adequate food. We had to looked around to find the coffee and is was in the lobby. We weren’t impressed! Not sure we would make a repeat visit and we go to DL frequently.
Stayed 2 nights in Mar 2024
Response from jesse on 2 Apr 2024
Dear Barbara,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed here for years and have always enjoyed our time there. Our biggest issue was with the room. Our pillow case was stained, the bed was made with a top sheet instead of a spread, the shower curtain kept falling down, and the inside main curtain was missing. We also had nowhere to gather, as the party / breakfast rooms were closed off. There was no place to sit in the room except the desk chair. No elevator to the second floor. The breakfast was very plain and packaged and no place to recycle.
Stayed 2 nights in Mar 2024
Response from jesse on 1 Apr 2024
Dear Sharon,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jesse on 26 Mar 2024
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

6/10 Okay

Roxanne

Travelled with group
Liked: Staff & service, amenities
The staff was very friendly. Beds were not that comfortable and the pillows really sucked. Breakfast was good. It was an ok stay for 1 day. Don't know if we could have stayed longer and we didn't really have a good nights sleep.
Stayed 1 night in Mar 2024
Response from jesse on 29 Mar 2024
Dear Roxanne,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from jesse on 25 Mar 2024
Dear Kimberly,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

mardie

Stayed 1 night in Mar 2024
Response from jesse on 8 Apr 2024
Dear Mardie,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Anna

Stayed 1 night in Mar 2024
Response from jesse on 1 Apr 2024
Dear Anna,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Bonnie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, wonderful staff, pool/hot tub/sauna all worked, and a great breakfast! We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from jesse on 11 Mar 2024
Dear Bonnie,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jesse on 6 Mar 2024
Dear Dorothy,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Staci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy this hotel so much that it's my first choice every time for this chain. Pool is warm & friendly service,
Stayed 1 night in Feb 2024
Response from jesse on 2 Mar 2024
Dear Staci,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Response from jesse on 2 Mar 2024
Dear Nikki,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was extremely clean and well maintained.
Stayed 2 nights in Feb 2024
Response from jesse on 28 Feb 2024
Dear Karen,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

David John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jesse on 28 Feb 2024
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Ann

Stayed 1 night in Feb 2024
Response from jesse on 20 Feb 2024
Dear Ann,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

6/10 Okay

Anna

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We've stayed there frequently. This time it appears that it has gone down hill. The breakfast was awful on Saturday. It looked like vultures had been through. We went had our meal elsewhere. I don't believe they replenished anything. Sunday was ok but I got there when they opened. There wasn't any cream for the coffee. We have enjoyed our stays there in the past but I think we're going to be looking for a new place next time we stay in DL.
Stayed 2 nights in Feb 2024
Response from jesse on 19 Feb 2024
Dear Anna,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, clean and up to date. The pool was very nice and the hot tub was great as it was cold outside. Staff was wonderful. Breakfast was OK. We will be back and we will be recommending it to friends who go to the area.
Stayed 1 night in Feb 2024
Response from jesse on 17 Feb 2024
Dear Jennifer,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was cold and not refilled juice machine did not work
Stayed 1 night in Feb 2024
Response from Country Inn Detroit Lakes Management on 14 Feb 2024
Amber, on behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to inform and improve our staff.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jesse on 13 Feb 2024
Dear Joshua,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Staci

Stayed 1 night in Feb 2024
Response from Country Inn Detroit Lakes Management on 20 Mar 2024
Staci, thank you so much for your review! We are glad to see that you enjoyed your stay with us. We hope to see you again next time your travels bring you to Detroit Lakes!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is kinda run Down, didn’t have maid service the whole weekend and when asking for more towels they weren’t helpful or nice. The main desk people were extremely rude and not helpful or accommodating at all. I wasn’t personally there at the time, but our group of parents were kicked out of lobby at 10pm and couldn’t use the breakfast room or pool to hang-out and when questioned to the staff why, they called the cops. Then moved to a hotel room and cops were called again by front desk because “they were visiting too loud”. I got a text from the hotel asking how the stay was and I passed the information on that we were disappointed and they said someone from the front desk would contact me, they never did. So when we checked out I told them that no one contacted me, I got a rude message back. DO NOT STAY HERE and never will again. Horrible stay and hospitality.
Stayed 2 nights in Jan 2024
Response from jesse on 29 Jan 2024
Dear Jennifer,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

JONATHON

Liked: Cleanliness, staff & service, property conditions & facilities
Response from jesse on 19 Jan 2024
Dear Jonathon,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff at front desk.
Stayed 1 night in Jan 2024
Response from Country Inn Detroit Lakes Management on 15 Jan 2024
Danielle, thank you for your review! We are glad to hear that you enjoyed your stay with us. See you next time you're in the area!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Hotel was very nice only complaint was pillows were not the best and showerhead was great if you were 7 foot tall
Stayed 2 nights in Jan 2024
Response from Country Inn Detroit Lakes Management on 15 Jan 2024
Thanks for your review Tim. We are sorry to hear that you didn't completely enjoy your stay with us. We hope you'll give us another chance next time you're in the Detroit Lakes area.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager named Bree was a excellent host. She went above and beyond the call of duty.
Stayed 1 night in Jan 2024
Response from Country Inn Detroit Lakes Management on 31 Jan 2024
Roger, thank you so much for your review and kind words! Bree is THEE best housekeeping manager, who indeed goes above and beyond, helping in every area of the hotel. We can't wait to see you again next time you're in the area!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jesse on 8 Jan 2024
Dear John,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
This was a great little place to stay. My only complaint is that the toilet did not work well.
Stayed 6 nights in Dec 2023
Response from jesse on 8 Jan 2024
Dear Teresa,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Audrey

Stayed 1 night in Dec 2023
Response from Country Inn Detroit Lakes Management on 27 Jan 2024
Audrey, thanks for your review! We look forward to seeing you next time you're in the area!

6/10 Okay

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars for the room, 1 star for breakfast
Our room was good, clean and comfortable and the price was very hood compared to the surrounding hotels. The continental breakfast was horrible. It was supposed to run from 7-10:30 and by 9 am they had no milk or juice left, the warmers had never been turned on for the hot food (so it was all cold), and someone dumped too much water in the waffle batter so it wouldn't work. At least there were bagels and english muffins left. 1 star for the breakfast, but the room was very good!
Stayed 1 night in Dec 2023
Response from jesse on 6 Jan 2024
Dear Cassandra,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Safe location and convenience store right across street.
Stayed 1 night in Dec 2023
Response from jesse on 6 Jan 2024
Dear Howard,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff.
Stayed 1 night in Dec 2023
Response from jesse on 1 Jan 2024
Dear Laraine,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes MN.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relativley affordable clean and friendly staffed
Stayed 1 night in Dec 2023
Response from jesse on 29 Dec 2023
Dear Christopher,We are delighted to have been your hotel chosen hotel during your recent stay at the Country Inn. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Country Inn Detroit Lakes Management on 29 Dec 2023
Hi Anonymous, we are so sorry to see that your stay didn't go as planned. Please reach out to us with any concerns regarding your stay. Let us know what we can do to make your next stay better!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jesse on 24 Oct 2023
Dear Paul,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes.

10/10 Excellent

David

Liked: Amenities
This hotel was very clean.
Stayed 1 night in Oct 2023
Response from jesse on 23 Oct 2023
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes.

6/10 Okay

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room looked really nice & updated. Beds were comfortable. Toilet flusher broke and no maintenance people available to fix it so I took the cover off the tank and stuck my hand in the water to flush it! Breakfast options were low quality. Pool & hot tub were good temperature amd the pool room was nice. Lobby was nice. I could hear the train nearby all night & highway traffic.
Stayed 1 night in Oct 2023
Response from jesse on 23 Oct 2023
Dear Jill,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jesse on 15 Oct 2023
Dear Darin,We are delighted to have been your hotel chosen hotel during your recent stay in Detroit Lakes. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Country Inn, and we hope you choose to create more memories with us whenever your travels bring you back to Detroit Lakes.

6/10 Okay

Linda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
No elevator here...had to carry luggage up the stairs. Very nice breakfast.
Stayed 2 nights in Oct 2023
Response from jesse on 12 Oct 2023
Dear Linda,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.