Search Hotels Suites in West Bay

"Broken toilet half way through our stay. One outside staff member was very slow on taking orders and was rather unresponsive to trying and getting our order placed. Eventually we got our waters and Nacho's but the tortillas were all very soggy and said it was probably because the staff that delivers the orders took it to the wrong location. We did notify the senior hotel staff members but in the end, it didn't appear things changed with the waitress. She made excuses that it was due to the larger reserved area for a party taking up all of her time. We did notify the supervisor to let him know she needed help but it appeared that didn't happen and we were just offered free drinks from the bar but we declined because we don't drink alcohol. "

"The hotel was mixed: when we arrived, the reception was behind a locked door. We had no idea where to go. Once we found reception, they were nice and helpful. It was clean, the ac worked just fine. You had to cross a major highway to get to the beach. There was a note in the room disclaiming liability for theft, death, injury. So, because they did not assume responsibility for theft, and there was no safe, we did not have the room cleaned. There was no hold bar in the shower nor into the 9 inch pool area. The pool was nice, few there between 10 and one pm but afterward crowded with kids. The hotel was near restaurants. "

"Staff friendly. Hotel clean. Only draw back is beach staff for water sports and rental. Very rude and arrogant. Not the type that make you want to do any booking or activity with them "

"The staff at this property—from the front desk to housekeeping to servers in the restaurant"

"Awesome. Clean. Friendly service. Great location. "

"Amazing "

"We didnt need parking but it was very accessible. The rooms were really clean and the staff was amazing!!! Katie and Erin were so nice and helpful."

"Fabulous stay! Great views and amazing roof top pool area. Fully equipped kitchen made it easy to cook. Unit was beautiful and perfectly decorated. Felt like I was right at home. Can’t wait to stay again."

"Very safe. We had a great stay: Everything lovely, staff very friendly. A relaxing stay. "