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"The owners are great. The property is not. The place is cold for winter, the thermostat is locked, but if you call the owners they will adjust it up some. The place has a smell. It is like a wet dog or mold. The bed is hard, the pillows are flat, and the sheets are thin. It is a multi- stay unit home, if you book a room, there may be another 4 (or more) guests staying there with you sharing the common room. For winter, all the potted plant were brought inside. A bit more communication from the owners as to where they are or where to go for check-in would be appreciated. They are right next door for the record. The owners made a simple bread, fruit, and coffee breakfast with local jam and honey. It was nice and they are good conversationalists. I wish I could rate it higher, but the smell was a big negative for me. "

"Lovely property, great location "

"much better than just excellent. Great room, view, nice people, clean, friendly. Off the beaten path where the lake is beautiful. Well worth it."

"Wonderful place. Almost a museum. Very good breakfast and restaurant. "

"Great experience from the moment we drove to the entrance. Very good service. Spectacular building, tasteful decor and beautiful surroundings. Incredible breakfast and amenities. The only few things that made me not give it 10/10 was the fact you have to pay 10€ to use the spa, which I can’t justify with a hotel of this price tag. Also, we wanted to be bougie and order room service but neither of the phones in the room was working so we had to go downstairs to order which kind of defeats the purpose. The only open fountain has very limited hours open. "

"Limited food options "

"The character of the property was very well retained and our room was very comfortable. The breakfast was excellent but the evening meal had a disappointing menu and was not available until a late hour "

"Excellent hotel in good location for us. "

"Liked everything about the Hotel Casino Chaves"