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"This resort was everything and more! Very beautiful and clean. Doesn’t look like a hurricane just hit! Staff is always happy to see you and making sure you’re smiling at all times. Service is fast besides on the beach, had to reach out to my butler a couple of times. Lots of people complained about not having enough seating. I cannot relate to that. We never had a hard time and half of the time did not get to the water until noon. Food was our favorite part. Seafood was all so fresh and delicious! Highly recommend privilege; premium drinks, vip everything. We will be back again for sure! "

"Service was terrible. Room "

"The room was clean housekeeping was great. Most of the staff were helpful and friendly. There were a couple of staff members who weren’t so friendly and had an attitude. I can’t say there was a lot of harassment from the staff that were dressed in white and gray. They continuously asked us if we wanted to take a survey or sign up for something. I thought that was annoying when I’m trying to enjoy my vacation."

"Kids are only allowed in 2 pools so that was a bit disappointing. Making dinner reservations was not very easy and not always possible( and staff was not helpful in this area). Booked an excursion through the hotel and Chukka tours - do not recommend as most of that day was wasted waiting. Housekeeping was great and room was always cleaned up extremely well, kids were excited to see what animal towel creatures we’d have each day! "

"Tried to cancel the trip after the hurricane and hotel originally said they would and then changed their mind . We came expecting it to be damaged and lower standards and for a $10,000 holiday I wasn’t impressed. Hotel smells horrendously of mold and our rooms were so full of mold we got chest infections. Confirmed by my doctor when I got home. Could see mold in the air con vents (photos taken). Hotel grounds themselves (like garden beds etc, not well kept ) Staff were unfriendly . Asking the bartender at the pool bar for a bob Marley and she rolled her eyes . I asked if there was a drink she would prefer I order instead as the first drink is layered and she told me the name of another drink that was easier to make . And no she wasn’t swamped at the time and yes I tipped well every time. I will never ever visit again. I go to the Joia in Mexico quite often and it’s way nicer, it doesn’t even compare . I couldn’t wait to go home . Food was mediocre . We expected that post hurricane . I really wish we would have been able to cancel considering. And now it’s closing for 6 months … clearly because it needs work . Terrible vacation . What a disapppintment . Save yourself and go to the joia in Mexico , you won’t be disappointed ."

"Honesty, the staff attitude it everything at this place. Loved our stay here. Wonderful for family and food was great. Only thing I will say is I didn't like being robbed into joining the no"

"Great staff and facility. My family and I enjoyed our stay! "

"Book it! Simple as that. Everything was great during our stay "

"Good "