"Viaje Hotel should not be listed on Expedia. The property shown in the photos does not resemble the reality at all. What appears online looks like a concept in someone’s head because what exists in reality is an unsafe, poorly maintained building that is closer to an abandoned structure than a functioning hotel.
The elevator is unreliable, and the stairwell (five flights) is unsanitary with the smell of urine, visible feces, and severely damaged flooring. The room was a tiny box with unfinished walls, poor ventilation that made it difficult to breathe, no balcony as advertised, and windows that provided no sound insulation from constant outside noise.
The breakfast area was equally unacceptable, with flies everywhere and food conditions that did not appear sanitary enough to eat.
In more than 20+ years of travel, this is one of the worst accommodations I have ever encountered. Properties with conditions like this should not be listed on a platform travelers trust. Expedia must implement stronger vetting and on-site verification before promoting accommodations that put guests’ health, safety, and trust at risk."