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"To start with, even after confirming 2 times before travel no one picked us up from airport and we had to book a taxi and make our own way. When asked about it i got no reply. Then the room given to us was dirty and disgusting which i took photos and showed to duty officer. Dirty tables, dirty bath and broken shower were the few photos i took. They changed my room but the new room was not clean either. I took photos of ripped duvet which i did not complained and they did not change for 3 days and then i took pictures and showed it to duty officer but he did not do anything. Then there was this PSL team was arriving so they send us notice that they will change our room, lucky it was our last day. Overall worst experience ever.i will upload pictures if i get option for people to see the 5 star Hotel of Pakistan. Its a shame that the standards have gone down drastically and no one cares because it still runs on full capacity as many people don't know better or they don't say anything. For me it was the worst stay ever i have had in my entire life. Stressful time I'm glad is over after 14 long days and big dent on my pocket. If anyone want proof i have photos i clicked. Last bit they also cut water supply on one night in the name of maintenance. Please avoid this hotel."

"Great customer service"

"No hot water"

"We just stayed one night while doing shopping in Lahore, Check in experience was bit too much formal, lucky we had all the required documents. I will rate this hotel a 4 star not really 5 star. Breakfast was wonderful and had a big selection of traditional and intercontinental food. Staff at breakfast even catered the personalised requests which was great. Overall this was quite pricy for price to comparable hotels in Lahore. I booked in rush without seeing the price coming was in US dollars not in Australian dollars. Overall great service and reasonable cleaning."

"The staff were absolutely fantastic, from the front desk to the housekeeping…everyone was so welcoming!"

"Clean"

"Other than safety of the hotel and 5 restaurants to choose from, staff are really friendly and helpful. But above all, the thing I like the most is Mughal style interior design in hallway and public space in reception area and restaurant, which makes my trip to Lahore feel worthwhile. I have travelled almost 100 countries, this is one of the best hotels I’ve stayed."

"I recently stayed at Four Seasons by Sheraton Lahore and had a pleasant overall experience. The staff were exceptionally professional, attentive, and made the stay comfortable from check-in to departure. Their service stood out as one of the highlights of the visit. The breakfast, while somewhat limited in variety, was well-prepared and enjoyable. Quality definitely made up for the smaller selection. The building itself is on the older side, but it is clearly well maintained, which reflects positively on the management’s upkeep standards. Security was also very reassuring throughout my stay. I felt safe at all times, which is especially important when traveling. I also appreciate that they provided a shuttle to pick me up and return me to the airport promptly. Overall, it’s a solid choice for anyone visiting Lahore, particularly if you value good service and a secure environment."

"We had a wonderful time at this location. The staff at the front desk was exceptional. Food was great. Just on snag at the breakfast was the indifference of the supporting staff. Getting regular tea bags became such a big problem. One minor issue was the bathroom door lock. You could not lock it and if you did you couldn’t unlock it. Overall, it was a very pleasant stay. I recommend this hotel strongly."