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"Nadia did a fantastic job keeping my room clean. She was so professional and helpful with anything I asked for. She gave me lots of time to get settled in everyday and made the experience special. I’m a returning guest & love all the staff here. It’s a very comfortable stay. Thank you for making the experience great. "

"‘Seen better days, and ‘be nice if someone would clean the back of a bathroom door annually. But comfy rooms with lots of light, a decent restaurant and I go back just for the little pool and roof-top sunshine."

"Lack of maintenance, shower in waves hot- cold, hard to use it"

"Clean room great staff"

"This hotel was great. I would definitely stay here again should we come back to Puebla. It was clean and the staff was incredibly accommodating. Something to note is that there is no fridge in the hotel room. We were able to ask at the front desk and they gave us a ticket to keep things refrigerated and retrieve them from the front desk as needed. We were also able to check in a bit early, and they stored our luggage well after check out so we could explore the area. "

"Clean and convenient "

"Some things inside the bathroom were not well placed. Looks like it is not having proper maintenance. Swimming pool not working. Breakfast good. "

"Beautiful hotel"

"El hotel y sus áreas comunes están muy bonitas, pero los cuartos están en proceso de remodelación entonces hay algunos con muchas deficiencias. En nuestro caso el cuarto era muy frío y en las mañanas se nos iba la electricidad. El personal fue muy amable y busco siempre dar una solución. El restaurante español del lobby muy rico y el desayuno del lounge también."