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"The property is lovely. Perched on the hillside, you feel like you’re on top of the world every day at breakfast with panoramic view of Lake Kivu. Our cabin was the closest to the lake which offered us unobstructed views from our patio which was the perfect spot to read or watch an incoming rain storm. It was a bit more of a hike uphill to breakfast and dinner but it was worth it. Plus we were also closer to the pool which was really one of the deciding factors why we picked Umutozo. You also have to take an outdoor shower while you’re there! Food was tasty and very fresh, we said hi to the on-site animals a couple of times. We enjoyed chatting with other guests and the owner Philippe at meal times. The staff was also great including Olivier who took us on our excursion to Napoleon Island and was very engaging to talk to on the boat ride there. I do recommend having a 4wd vehicle since there is a substantial amount of driving on unpaved roads required to reach the property. Very much enjoyed our time spent here."

"5 ⭐"

"The staff were wonderful, the food was delicious, and the hotel is right beside Lake Kivu. The chef even prepared food based on some dietary issues I had. In brief, I could not ask for a better stay. Kudos to all the kind and hardworking people working at this hotel "

"They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache."