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Everything was great except the elevator

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience

The staff was very nice and helpful, the room was great and the rooftop bath was wonderful.

The room was beautiful, the best hotel we stayed at in Japan. There was a private onsen in the suite. The massage chair seemed old and not in keeping with the high quality of everything else. Definitely would highly recommend

Ryokan was ok but no open restaurants nearby worth it. Place too far from Nikko main attractions.

Friendly staff, clean rooms and convenient for both Tobu and JR railways. Plenty of eating and shopping choices nearby.

Comfortable bed and pillows.

Very good place for family vocations

The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle