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"From the time we arrived at Ilala Lodge we were treated with kindness. When we realized that we mistakenly booked a room with one bed instead of two, we were moved to room with two beds and an amazing view of the Smoke and Thunder. Jane at the front desk did everything she could to make sure we were comfortable. She is an incredible host and I'm so grateful for her kindness. Then we had our first meal at the restaurant. The music from the pianist was instantly soothing. The food was delicious, and the service was exemplary. I couldn't imagine how things could get better, but that was just the start. After dinner we decided to have a drink at the bar next to the pool. That's where we met Basil the bartender, and, we later learned, a 30 year employee. This kind and funny man took care of us but also clearly is a mentor and valuable member of the staff. We used the hotel's concierge to arrange a tour of Victoria Falls as well as a dinner cruise. The guide and the dinner were amazing. But maybe the best part was coming back to the Lodge and hanging out by the pool. Basil and George were so attentive and kind. Over the course of our stay they both made sure we were happy and comfortable. They are both excellent and deserve all the recognition. When it came time to leave I was honestly sad to go. Ilala Lodge had become more than a place to sleep and eat. Everyone on staff there was so friendly, kind, and just on point. 10/10 - no notes. I really hope I can return someday!"

"Perfect hotel for being in central Victoria Falls. Level ten minute walk to the Vic Falls national Park. Great restaurants near by. Would definitely stay there again."

"Clean rooms, comfortable bed, exceptional staff and services "

"I cannot say enough about this Lodge. If I can give it more than five stars I would come, especially because of the hostess Thandi. From the initial check-in to every day when I saw her, she took care of every meat I had. She made sure that I pre-ordered my meals. She took care of booking my chores and a dinner in the evening. She made sure that I got a ride too and from the airport. The staff at the restaurant was exceptional. I was the only guest in the hotel for two out of the four nights and they treated me like royalty. The pool is excellent and the entire property is gorgeous. I highly recommend staying here. One of the best experiences I’ve had in my over 30 years of traveling."

"The staff was wonderful. Everyone was very nice and accommodating.he rooms were spacious and comfortable. I would recommend it to all my friends. Hope to come back soon. "

"The staff all went over and beyond expectations The cleanliness of our accommodation was spotless and was close proximity to the pool The very good restaurant was far better than we expected"

"The room was clean, staff were very friendly and accommodating to my personal needs"

"Great place for a family especially on the price"

"Excellent service, good breakfast, friendly staff "