"One hour before check-in, I received an email with the subject line "All is full, please cancel." This email, apparently sent by the apartment manager, came from a private email, not through the hotels.com system. The email was also not signed in a way to indicate who it came from. I almost deleted it as spam. Since I replied and got clarification, I was able to contact hotels.com and coordinate new lodging while we were still on the train to Bratislava. Unfortunately for us, our new...
"One hour before check-in, I received an email with the subject line "All is full, please cancel." This email, apparently sent by the apartment manager, came from a private email, not through the hotels.com system. The email was also not signed in a way to indicate who it came from. I almost deleted it as spam. Since I replied and got clarification, I was able to contact hotels.com and coordinate new lodging while we were still on the train to Bratislava. Unfortunately for us, our new...
Anonymous traveller