This was honestly a very disappointing stay. My wife and I have stayed at this property many times and always enjoyed it. We’ve never had a problem. This stay was an absolute cocktail of problems, beginning the moment we checked in. The first room we were assigned was a mess. One bed was unmade, and pillows were piled on the floor. We were moved to another room on the fifth floor, where there were gaps in the flooring (see picture) and overall the room was grungy. Then, during our stay, the person next to us checked out of the hotel and the hotel staff mistakenly checked us out of our room instead of them, issuing a refund for half our charges. When we arrived back at the hotel from lunch and they realized their mistake, they attempted to recharge us for the upcoming night. This set off a domino chain of phone calls to our room, multiple charges to our credit card, reversals of said charges, and charges again. It was a disaster that took all afternoon to iron out and consumed a good portion of our vacation. The manager was very kind and proactive about ironing out the problem, but she also seemed to be lost as to how to fix it. She ended up giving us one night free, which was appreciated, but at that point most of the day had been consumed. Additionally, the hot water in our room was cold, and the housekeeping staff blared music from the hallway both mornings while they cleaned. Overall, just a very disappointing stay. We were kind of glad to head home.