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Reviews of Hotel Palazzo Del Garda & Spa

4 out of 5
Hotel Palazzo Del Garda & Spa
Via Desenzanino 7, Desenzano del Garda, BS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 280 reviews" "
Rating 8 - Good. 92 out of 280 reviews" "
Rating 6 - Okay. 13 out of 280 reviews" "
Rating 4 - Poor. 1 out of 280 reviews" "
Rating 2 - Terrible. 2 out of 280 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with lovely staff!
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Thank you very much for your review, we are happy you enjoyed your stay with us!

8/10 Good

Simone

Stayed 1 night in Oct 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Grazie di cuore per la tua recensione, siamo felici vi siate trovati bene con noi!

10/10 Excellent

Vinh Tuan

Stayed 3 nights in Oct 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Thank you very much for your feedback, we are very glad you had a good time with us!

8/10 Good

EMANUELA

Stayed 2 nights in Sep 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Grazie di cuore per la tua recensione, siamo felici vi siate trovati bene con noi!

10/10 Excellent

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice pool and bar, the room had a beautiful view of the lake. Excellent staff, very kind and accommodating.
Stayed 2 nights in Sep 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Thank you very much for your review, we are glad you enjoyed your stay with us! We are glad you enjoyed our services!

10/10 Excellent

Ghazawan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Thank you very much for your review, we are glad you enjoyed your stay with us!

10/10 Excellent

Charles, Tapan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Lake Garda area! Clean and comfortable rooms , great breakfast , nice area with a pleasant walk into town for restaurants , sightseeing and beach , as well as a lovely pool and hot tub on the property. We also found the hotel staff friendly, accommodating and helpful ! Wouldn’t hesitate to book again !
Stayed 1 night in Sep 2023
Response from Hotel Palazzo del Garda & Spa on 20 Sept 2023
Dear Charles,What a pleasure to read Your review!We are very happy that You had a peaceful holiday on Lake Garda and that You enjoyed us and our services.We hope to have You here again!

6/10 Okay

aymen

Stayed 1 night in Sep 2023
Response from Hotel Palazzo del Garda on 4 Nov 2023
Dear guest, as you left no comments we cannot know what made you leave a non-positive review.If you would like to write to us privately we would be happy to do so.

10/10 Excellent

paul

Stayed 2 nights in Sep 2023
Response from Hotel Palazzo del Garda & Spa on 20 Sept 2023
Dear Paul,Thank you for your review!We are very pleased that you enjoyed your stay!

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Hotel Palazzo del Garda & Spa on 13 Sept 2023
Dear Robert,Thank you for your review.We are very pleased you enjoyed your stay.We look forward to it soon!

10/10 Excellent

IBRAHIM

Stayed 1 night in Aug 2023
Response from Hotel Palazzo del Garda & Spa on 23 Aug 2023
Dear Ibrahim,Thank you for your rewiev!We are glad you enjoyed your stay!

8/10 Good

Mario

Stayed 1 night in Jul 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Lieber Mario,Vielen Dank für die Bewertung Ihres Aufenthalts.Beste Grüße

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private pool but not for light sleepers
Great stay, really nice hotel with great staff. We paid extra for the suite with the private pool and it was great for the view and the pool but it was disappointing that it also had a connecting door to another room that you could hear everything from. Highly recommend if you bring ear plugs.
Stayed 2 nights in Jul 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Pascal,Thank you for reviewing your experience with us.We're glad you enjoyed the view and rooftop pool!We are sorry for the small inconvenience but we remind you that our Reception is always available and we provide also free ear plugs in case of need.

10/10 Excellent

André

Stayed 3 nights in Jul 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear André,Thank you so much for your review!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is small but modern and clean and has beautiful views of the lake. The staff are incredible and have been so helpful and accommodating the whole trip; we would recommend to anyone!
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Robert,We are always delighted when Guests understand our small hotel and how passionately we work.Thank you very much for recommending!

10/10 Excellent

Espen

Stayed 7 nights in Jun 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Espen,We thank you for your review.We hope to welcome you back to us again!

8/10 Good

Lena

Stayed 2 nights in Jun 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Lena,Thank you for your review!

10/10 Excellent

Tom Willy

Stayed 7 nights in Jun 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Tom,We thank you for your review.We hope to welcome you back to us again.

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Robert,Thank you for reviewing your stay with us!

10/10 Excellent

Ernest Chi Hei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Hotel Palazzo del Garda & Spa on 8 Aug 2023
Dear Ernest,We thank you for your review.

10/10 Excellent

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Great Spa and Service
On arrival we were allowed in the room early and the receptionist was very friendly finding good information about the hotels and services. The room was clean and well layed out and very modernised. I was impressed by how quiet it was and the green suburban surrounding area. The breakfast was a good standard with lots to choose and waiting staff able to help with requests. The main benefit of this hotel is the spa available (with reservation) to guests which was included in the price and could be used multiple times over a stay. The reservation made it much more relaxing. Overall, a great stay with good location and easy links to around lake Garda.
Stayed 2 nights in May 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing hotel. The staff were absolutely amazing and gave fantastic recommendations on local restaurants. Highly reccomend and thank you again to all the wonderful staff! Will gladly return if in Lake Garda again!
Stayed 2 nights in Oct 2022

6/10 Okay

Bianca

Stayed 1 night in Sep 2022
Response from Jessica and team on 23 Oct 2022
Dear Bianca,thank you for sharing your experience with us.We look forward to hosting you soon See you soon

8/10 Good

Faz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptionally helpful
Stayed 3 nights in Sep 2022
Response from Jessica and staff on 2 Oct 2022
Dear Faz,thank you for your review :)we are happy you enjoyed your stay with us

8/10 Good

MARC

Stayed 1 night in Sep 2022
Response from Jessica and staff on 2 Oct 2022
Dear Marc,thank you for your review!

8/10 Good

Lise

Stayed 2 nights in Sep 2022
Response from Jessica and team on 2 Oct 2022
Dear Lise, thank you for your review!

10/10 Excellent

Emma Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Delicious breakfast, and even brought it up to the room! No kettle in the room which was the only let downS
Stayed 7 nights in Aug 2022
Response from Jessica and the staff on 2 Oct 2022
Dear Emma Margaret,thank you for your sympathy. Unfortunately the desk is too small for the kettle, but we are thinking over a solution :)

10/10 Excellent

Olivier

Stayed 2 nights in Aug 2022
Response from Jessica and the staff on 2 Oct 2022
Dear Olivier, thank you for your review :)

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upea kokemus
Hotelli oli rauhallinen ja palvelu oli upeaa. Myös uima-allas ja aamupala olivat loistavia. Suosittelen ehdottomasti hotellia, mikäli haluat rentouttavan loman lähellä rantaa.
Stayed 5 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING SERVICE!!
People working at this hotel, the reception and bar especially is exceptionally good!! This is coming from an avid traveller as I normally travel 12 times per year for work. Never witnessed service like this. So helpful. We were travelling with our first born (8 months) and it was perfect. Highly recommended
Stayed 7 nights in Jul 2022

10/10 Excellent

MISS A

Stayed 7 nights in Jul 2022

10/10 Excellent

Jan Lennart

Stayed 1 night in Aug 2022

10/10 Excellent

Joshua

Stayed 7 nights in Jul 2022

10/10 Excellent

Fergal

Stayed 11 nights in Jul 2022

10/10 Excellent

Ketil

Stayed 2 nights in Jul 2022

10/10 Excellent

Kyle

Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Marit

Stayed 6 nights in May 2022

10/10 Excellent

Venla

Stayed 4 nights in Apr 2022

10/10 Excellent

Gitte Astrup

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Jessica P. on 19 Apr 2022
Dear Guest, thank you for your nice review! We are very happy that you enjoyed your stay with us, we look forward to seeing you soon!

8/10 Good

Michael

Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The stay was okay. Rooms were clean enough and beds were average comfort.
Stayed 1 night in Sep 2020
Response from Jessica and the staff on 5 Oct 2020
Dear Guest, thank you for your review

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jessica and the staff on 30 Sept 2020
Dear Guido, thank you for your feedback and your simpathy during your stay! we hope to see you and your wife very soon

2/10 Terrible

Aconcerncustome, Uk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place don’t offer any peace and quite time at all. Very small open outside space next to road and car park in back. No privacy at all since car driving all the time. I found human poo in pool! Very disgusting to swim in pool with poooo! S*** ! Reported this and had very angry respond from staff on desk! She was not happy to hear it! I also try to use bedding in our room however there were lots of dead ant and bug on it! Disgusting dirty room. Service was pool overall, no respond to my phone calls most of time! This is small building in very confined area surround by outer building in busy road. We did not get room we paid on top floor! I guess due to our passport color! Good service go to special people! Very unhappy. I asked them to leave after seeing poo in pool ! No way they give you option to runaway from this hell! Please do not stay in this place if you after nice holiday, moody staff ! Rude! Bad location! Tasteless bf! Awful! Bed bug! Poo in pool! Dirty disgusting b&b not a 4 stars! I say no star b&b
Stayed 4 nights in Sep 2020
Response from Jessica and all the staff on 18 Sept 2020
Dear, we know perfectly well that it's not the true and this review is slander. You made your stay terrible, not us and you know that. We wish you all the best.

8/10 Good

Verified traveller

Staff wonderful. Pool wonderful. Location and bikes fantastic. Rooms clean but would benefit from new furniture
Stayed 4 nights in Aug 2020
Response from Jessica and the staff on 3 Sept 2020
Dear Guest, thank you for you beautiful feedback! hope to see you soon

8/10 Good

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean and good location
The hotel is nice and in good condition. It was well cleaned and they had a good and strict Covid policy. They offered parking for my car, free bike rental and they also served breakfast in the room. I would reccommend this to all travelling to Denzansino.
Stayed 3 nights in Aug 2020
Response from Jessica and the staff on 3 Sept 2020
Dear Steffen we are very happy you enjoyed the time with us! We hope to see you soon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel advertises sauna, steam room and outdoor pool and spa. While I don’t expect the pool to be heated, I did expect to use the other amenities however that didn’t happen. They charge 12Euros per person to use the steam room and sauna. You must reserve in advance and it is only for 2 hours!!! The hot tub was at 82 degrees when we arrived. After a spirited debate staff which was very friendly, they did agree to turn it up however it was never above 90° it was truly a disappointment for us as we planned on using that everyday.
Stayed 1 night in Oct 2019

10/10 Excellent

GregoryBell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff great bar very clean and comfortable great property
Stayed 7 nights in Oct 2019