Exterior

Reviews of Sleep Inn & Suites West Des Moines near Jordan Creek

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 842 reviews" "
Rating 8 - Good. 202 out of 842 reviews" "
Rating 6 - Okay. 45 out of 842 reviews" "
Rating 4 - Poor. 27 out of 842 reviews" "
Rating 2 - Terrible. 18 out of 842 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynnette, Omaha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very s0pacious and clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new.
Stayed 1 night in May 2024

6/10 Okay

Thomas

Travelled with pets
Low, wide toilets.
Stayed 1 night in May 2024

10/10 Excellent

Seth

Stayed 1 night in Apr 2024

10/10 Excellent

Nanxy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The breakfast was better than most. The staff was pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Chad, Papillion

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a night while driving and walked right in & felt welcomed. The check-in was quick and simple. The property is just off the interstate so it was convenient. Hotel staff was friendly especially since there were multiple tornado warnings going on. People were checking in and hanging out in the lobby for safety and the hotel staff were valm and collective. Would stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great stay, the only thing we had against this particular motel was the Breakfast. It was warm, not hot, and there was absolutely nothing diabetic friendly at all about it. When we asked if they had sugar free syrup for the waffles, they looked at us like we were freaks of nature. Said sorry and walked away! I’m sure that would be a request more often than not! What would hurt to have a bottle in the fridge just in case!
Stayed 1 night in Apr 2024

6/10 Okay

Darryll J

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good rates, convienent.
Stayed 1 night in Apr 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property. Love it.
Stayed 1 night in Apr 2024

6/10 Okay

Melissa Marie

Travelled with partner
Liked: Cleanliness, staff & service
Decent hotel. Breakfast was good and staff were nice. Some amenities were a little dated but it got the job done. We were right above the pool so we did hear a lot of screaming children but it wasnt much of an issue since it was quiet at night. Near lots of shops and right off the high way so very convenient.
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 9 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, clean easy access reasonable,roomy
Stayed 1 night in Apr 2024
Response from Task Force General Manager on 9 Apr 2024
Thank you for taking the time to share your positive feedback and kind comments with us. We’re thrilled to have you as an advocate of our hotel! We hope to welcome you back very soon!!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I felt safe. Everything was super clean and everyone was friendly. Lots of good choices for breakfast. The pool was even nice and warm. I will be back!
Stayed 1 night in Apr 2024
Response from Task Force General Manager on 9 Apr 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! We stopped here to rest while moving out west. They let my girlfriend keep her houseplants in the room so they wouldn't freeze in the car. Very nice staff, room was very clean when we arrived, and the complimentary breakfast was a nice touch! Would stay here again if I'm passing through Des Moines!
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 9 Apr 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Holly N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Task Force General Manager on 26 Mar 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the better breakfast we have had!
Stayed 2 nights in Mar 2024
Response from Task Force General Manager on 26 Mar 2024
Thanks for leaving a review and we are glad that you enjoyed your experience with us. Kelly our breakfast attendant will be thrilled to know that you enjoyed her service! Kelly is always going the extra mile during her time at work. We will definitely share this with them. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Looking forward to your next stay with us!

10/10 Excellent

Lee Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and nice. Breakfast was good for a hotel breakfast. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 26 Mar 2024
We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for the night on our road trip. Clean, convenient and great customer service.
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 17 Mar 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! We hope to welcome you back in the future!

4/10 Poor

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the problem was there was a hockey team staying, so when we went to bed at 10:30, Sat. night, there was running down the halls, & we were woke up at 3:40 AM, with the people above our room 201, who sounded like they were throwing furniture around, and dropping heavy "something"on the floor, it was actually scary for us, hearing what was above our bed. Marilyn Zambrano
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 12 Mar 2024
Thank you for your honest feedback. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. In regards to the noise issues, we would like to apologize for any inconvenience this may have caused you. We hope we have another chance to better serve you in the future.

8/10 Good

randall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Most everything was very positive. Staff at front desk & kitchen helper Kelly were very courteous & friendly. Only drawback: there is no sound insulation between floors; you hear every step, jump, skip & bounce of the people above you at night & the next morning.
Stayed 2 nights in Mar 2024
Response from Task Force General Manager on 12 Mar 2024
Thank you for your honest feedback. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. In regards to the noise issues, we would like to apologize for any inconvenience this may have caused you. We hope we have another chance to better serve you in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

6/10 Okay

Dorothy

Stayed 1 night in Mar 2024
Response from Task Force General Manager on 26 Mar 2024
Thank you for sharing your positive feedback with us. We're thrilled that you enjoyed your recent visit with us and had a chance to enjoy our amenities. We hope to welcome you back to our property in the future!

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet room
Great value for the price.
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Leroy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight Stay
Overnight stay for a long road trip.
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stays
I have stayed here several times. Kelly who works in the dining area is the most friendly person I've met in the hotel industry. The staff is always friendly, helpful and accommodating. The room is always clean. The location is terrific.
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 7 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the desk person was excellent. I wish the bathrooms had fans.
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 23 Feb 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Dwain

Stayed 1 night in Feb 2024
Response from Task Force General Manager on 21 Mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and breakfast was excellent
Stayed 3 nights in Feb 2024
Response from Task Force General Manager on 19 Feb 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Task Force General Manager on 19 Feb 2024
Thank you for choosing to stay with us and giving us a perfect 10/10 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

4/10 Poor

Sam

Stayed 1 night in Feb 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 Excellent

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three-day family trip
Stayed at the Sleep Inn for three days. Everything was clean and the hotel was in good condition. Kelly from the dining area was one of the friendliest people I've ever encountered at a hotel. I plan to stay there again.
Stayed 3 nights in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for choosing us and giving us a perfect 10/10 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thanks for sharing your feedback with us and the community. We hope to see you soon!

6/10 Okay

Kylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for taking the time to share your positive feedback and kind comments with us. We’re thrilled to have you as an advocate of our hotel! We hope to welcome you back very soon!!

4/10 Poor

Leah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Task Force General Manager on 5 Feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! We hope to welcome you back in the future!

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathtub dripped, sink drained slowly. Previous stay deadbolt didn’t work. Staff always friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Task Force General Manager on 5 Feb 2024
Thank you for your honest feedback. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. In regards to the bathtub dripping and sink drain issues, we would like to apologize for any inconvenience this may have caused you. We hope we have another chance to better serve you in the future.

10/10 Excellent

Steven

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I met was very nice and professional.
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for your recent stay and for leaving us the review. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Marsha G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Comfortable beds and pillows.
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Hard bed, but nice hotel
This hotel is very nice. It is clean, and pretty. We had our dogs with us and they vharge the customery $20 fee per dog, per night. Which I was prepared to pay. The bed was very hard and hurt my hips and back. Other than that, we enjoyed our stay. The breakfast was very good and filling. I had a cheese omlet and waffles, there was also sausage links, biscuits and gravy, cereal, pastries, toast, fruit, juice and of course coffee.
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for your honest feedback. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. In regards to the hard bed issues, we would like to apologize for any inconvenience this may have caused you. We hope we have another chance to better serve you in the future.

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Task Force General Manager on 5 Feb 2024
Thank you for your feedback. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

lori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet and the rooms were clean.
Stayed 2 nights in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Kiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay that was centrally located to all the places we needed to go. Kelly was amazing and made sure we felt welcomed and enjoyed our breakfast each morning. Would definitely return, and recommend to others.
Stayed 6 nights in Dec 2023
Response from Task Force General Manager on 5 Feb 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was pretty clean other than a few hairs we had ran into. The pool was clean and not overloaded with smell. The room in general wasn’t to bad. The mini fridge did whine a lot and make a buzzing ringing sound that got beyond annoying a few times. Could hear every vehicle that was outside for most of the stay. There was a semi parked outside we could hear it running on and off and it got annoying. The tv remote was dead not a big deal most of the issues were small things all around. Overall a decent stay for the price range. Would recommend if you aren’t looking for something top end or really good. Fair warning tho beds are super hard.
Stayed 3 nights in Dec 2023
Response from Task Force General Manager on 5 Feb 2024
Thank you for providing your feedback. We are disappointed to hear that your experience was less than ideal. can assure you that we will be discussing your comments with our team in an effort to improve our guest experience. We hope you will give us a second chance to win back your loyalty and provide you with the high level service that you deserve.

10/10 Excellent

Chleona

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
The place is clean. Check in was quick and easy. The hotel could use some updates, but is still in good condition. Beds were comfortable and clean. Breakfast was just fine.
Stayed 1 night in Jan 2024
Response from Task Force General Manager on 5 Feb 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!