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Reviews of Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel
240 Jordan Creek Pkwy, West Des Moines, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 550 out of 773 reviews" "
Rating 8 - Good. 168 out of 773 reviews" "
Rating 6 - Okay. 31 out of 773 reviews" "
Rating 4 - Poor. 12 out of 773 reviews" "
Rating 2 - Terrible. 12 out of 773 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rumsha

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Clean, easy check-in and incredibly nice area with multiple conveniences and dining options. Easily accessible from highway as well.
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Nice hotel, clean and quiet.
Stayed 1 night in May 2024
Response from Holiday Inn Express on 22 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

LISA A

Travelled with family
Liked: Amenities
Very nice and room was quiet. Breakfast not great. Omelets that were out were overcooked and dark brown around edge.
Stayed 1 night in May 2024
Response from Holiday Inn Express on 21 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Express on 14 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Charles A

Good room location, hotel is convenient to what we are doing this time. Would choose again
Stayed 1 night in May 2024
Response from Holiday Inn Express on 10 May 2024
Thank you for the 5 out of 5! We hope to have you back soon!

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 6 May 2024
Thank you for your Review

10/10 Excellent

Nadia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simple to navigate!
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 30 Apr 2024
Thank you for the 5 out of 5!

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Quiet, Shopping nearby, Convenient.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express on 25 Apr 2024
Thank you for the 5 out of 5! We hope to have you back soon!

10/10 Excellent

Keneisha

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on 15 Apr 2024
Thank you for the 5 out of 5!

10/10 Excellent

Bart Jon

Stayed 3 nights in Mar 2024
Response from Holiday Inn Express on 20 Mar 2024
Thank you for the 5 out of 5!

6/10 Okay

Glenda

Liked: Amenities, property conditions & facilities
Front desk staff made me show receipt that Expedia had actually taken my money for the room. Said it hadn’t come to them. Very bizarre - never happened before when I’ve booked online with Expedia.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on 4 Mar 2024
Thank you for your recent review

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 4 Mar 2024
Thank you for the 5 out of 5! We hope to have you back next time you're in the area!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff very friendly!
Stayed 1 night in Feb 2024
Response from Holiday Inn Express on 20 Feb 2024
Thank you for the 5 out of 5! We hope to have you back soon!

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Feb 2024
Response from Holiday Inn on 16 Feb 2024
Thank you for the 5 out of 5!

10/10 Excellent

Vicki, Midland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall with many restaurants.
Stayed 1 night in Feb 2024
Response from Holiday Inn on 12 Feb 2024
Thank you for the 5 out of 5!

8/10 Good

Denice, Sioux Center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 7 Feb 2024
Thank you for the 4 out of 5!

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Cleanliness could have been better.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express on 30 Jan 2024
Thank you for your review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping & many activities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 30 Jan 2024
Thank you for the 5 out of 5!

10/10 Excellent

Darcelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 3 Jan 2024
Thank you for the 10 out of 10!

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Amenities
Decent
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 30 Dec 2023
Thank you for the 5 out of 5!

10/10 Excellent

Preston

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 30 Jan 2024
Thank you for the 5 out of 5!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 20 Dec 2023
Thank you for the 10 out of 10!

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
King Kong's mattress dance
Room was very clean and spacious but mattress was horrible. My back felt like King Kong had danced on it.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 11 Dec 2023
Thank you for the 8 out of o10!

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean easy access to shopping
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 11 Dec 2023
Thank you for the 4 out of 5!

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 11 Dec 2023
Thank you for the 5 out of 5!

8/10 Good

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express on 11 Dec 2023
Thank you for the 8 out of 10!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 8 Dec 2023
Thank you for the 5 out of 5!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique, just a good experienxe
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 8 Dec 2023
Thank you for the 5 out of 5!

10/10 Excellent

Navid

Travelled with family
Liked: Amenities
Nice hotel
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on 7 Dec 2023
Thank you for the 5 out of 5!

2/10 Terrible

Tera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 7 Dec 2023
Thank you.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay and will definitely book it again.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 3 Dec 2023
Thank you for the 5 out of 5!

6/10 Okay

Tara

Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 20 Dec 2023
Thank you for your survey

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 20 Nov 2023
Thank you for the 10 out of 10!

8/10 Good

Mederlin

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on 14 Nov 2023
Thank you for the 4 out of 5!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 31 Oct 2023
Thank you for the 10 out of 10!

10/10 Excellent

Meah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location. Very impressed with the breakfast, they even opened up early so our boys could eat before their early morning football game.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on 31 Oct 2023
Thank you for the 5 out of 5!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfortable and our room was clean. We would stay again. Area around the hotel felt safe.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 24 Oct 2023
Thank you for the 10 out of 10! We hope to have you back next time you're in the area!

2/10 Terrible

Dennis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean hotel and nice staff. But, Kleenex ran out after only 5 or 6 tissue with no backup, and after getting settled into bed and turning on the tv, the batteries on the remote went dead. Also, the pool was cold.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 18 Oct 2023
Thank you for your response

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 17 Oct 2023
Thank you for the 4 out of 5!

4/10 Poor

Robert Singletary

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express on 17 Oct 2023
Thank you for your response

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The lighting in the bathrooms around the mirror are you absolutely terrible. You can’t see well enough to shave, and my wife had a hell of a time trying to comb her hair.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for insight. Thank you for choosing Holiday Inn Express

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!
Always a great stay. Rooms are clean and incredible comfortable. Service is always great.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for the 10 out of 10! We hope to have you back soon!

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for the 5 out of 5! Happy to hear you had a great stay!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for the 5 out of 5!

10/10 Excellent

RAYNARD, DALLAS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
uneventful, no surprises
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express on 5 Sept 2023
Thank you for the 5 out of 5!

8/10 Good

traci lyn

Stayed 1 night in Sep 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for the 4 out of 5!

10/10 Excellent

Cherylann, Marengo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on 28 Aug 2023
Thank you for the 5 out of 5! We're happy to hear you had a comfortable stay!

10/10 Excellent

Janis

Stayed 1 night in Aug 2023
Response from Holiday Inn Express on 10 Oct 2023
Thank you for the 5 out of 5!

10/10 Excellent

Tyrone

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay, the beds are so comfy
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on 28 Aug 2023
Thank you for the 5 out of 5! We hope to have you back soon!