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Reviews of Hampton Inn & Suites West Des Moines/SW Mall Area

2.5 out of 5
Hampton Inn & Suites West Des Moines/SW Mall Area
6160 Mills Civic Parkway, West Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 465 out of 726 reviews" "
Rating 8 - Good. 177 out of 726 reviews" "
Rating 6 - Okay. 53 out of 726 reviews" "
Rating 4 - Poor. 22 out of 726 reviews" "
Rating 2 - Terrible. 9 out of 726 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jamie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We are travel with our twin 1 yr olds. We requested two cribs, we received 2 pack and plays. We didn’t mind the pack and plays, just one was broken and didn’t fully open. They didn’t have sheets for them for us to use. The room was large, but dirty. The ceiling was falling down from looks like a water leak in 2 spots. 1 spot being over the end of the bed and the other in the living room area. When you walked into the room, it smelled of urine. The floor on the right side of the bed was wet in 3 different spots, pretty gross. There was sticky residue on the floor and hair in the shower. Pretty disappointed.
Stayed 1 night in May 2024
Response from Team Hampton on 23 May 2024
I am truly sorry that your stay was less than satisfactory. We appreciate your feedback and will use it to improve our quality and service. Thank you for taking the time to share your comments

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and room was comfortable and clean.
Stayed 1 night in May 2024
Response from Team Hampton on 17 May 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was great! It was the best hotel I’ve stayed at in a long time. Quiet, great rooms, friendly staff, easy check in, amazing breakfast options.
Stayed 2 nights in May 2024
Response from Team Hampton on 10 May 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay. Slept well. Great breakfast.
Stayed 1 night in May 2024
Response from Team Hampton on 10 May 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excellent

David, Buda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 2 nights in Apr 2024
Response from Team Hampton on 3 May 2024
Thank you for staying with us and filling out the survey!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Hampton on 3 May 2024
Thank you for staying with us and filling out the survey!

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room, pool area, and hotel were quite clean. The beds were comfortable and the room was quiet. Breakfast offerings were as one would expect. The only negative of this stay was the breakfast area. The food was fine, but the dining area seemed understaffed. The tables weren’t cleaned, the cutlery wasn’t being restocked, and the trash cans were full. Only one gentleman was working and he couldn’t keep up with demands. Overall, safe and clean property in an excellent location. I’d certainly stay here again.
Stayed 1 night in Apr 2024
Response from Team Hampton on 29 Apr 2024
Thank You for staying with us. We appreciate your feedback about our breakfast. We try to schedule 2 breakfast hosts on busier mornings. We should've had 2 on during your breakfast experience.

10/10 Excellent

Vyacheslav, Mercer Is.

Stayed 1 night in Apr 2024
Response from Team Hampton on 17 May 2024
Thank You for Staying with us & filling out the survey! - Have a great weekend!

10/10 Excellent

Justin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a night or two; clean, safe, friendly with nice amenities
Stayed 1 night in Apr 2024
Response from Team Hampton on 19 Apr 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Team Hampton on 19 Apr 2024
Thank You for Staying with us- Have a great weekend!

10/10 Excellent

Carlo, Ottawa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Mar 2024
Response from Team Hampton on 29 Mar 2024
Thank You for the Feedback

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service
Good place overall. Rooms in need of repairs to bath shelves, nightstand drawer’s and outlets.
Stayed 1 night in Mar 2024
Response from Team Hampton on 29 Mar 2024
Thank You for the Feedback - We are currently in the process of replacing the bathroom shelves & nightstand charger/outlets.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Team Hampton on 29 Mar 2024
Thank You for the Feedback

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind, pool and hot tub were great, room was very clean, and the breakfast/coffee bar was perfect!
Stayed 1 night in Mar 2024
Response from Team Hampton on 16 Mar 2024
Thank You for the great feedback!

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Team Hampton on 5 Apr 2024
Thank You For Staying with us and filling out the survey.

8/10 Good

Brent, Mason City

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Hampton on 16 Mar 2024
Thanks for filling out the survey!!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice Hampton, convenient for a shopping weekend! I was impressed with the workout room (Peleton bike!) and the breakfast. For the breakfast, They had a large variety, and a nice staff member who actually kept up with cleaning and stocking (rare, these days!) would recommend for a quick stay!
Stayed 1 night in Feb 2024
Response from Team Hampton on 23 Feb 2024
Thank you for taking time to share your experience! Your feedback is very much appreciated. Our staff loves helping our guests to make sure your stay is comfortable and enjoyable. We hope to see you again on your next visit to the area!

8/10 Good

Goats on the

Stayed 2 nights in Feb 2024
Response from Team Hampton on 22 Mar 2024
Thanks for filling out the survey

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel! The hotel was clean, quiet, and had a very comfortable bed!
Stayed 1 night in Feb 2024
Response from Team Hampton on 23 Feb 2024
Thank you for taking time to share your experience! Your feedback is very much appreciated. We hope to see you again on your next visit to the area!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Hampton on 16 Feb 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excellent

Amy

Travelled with family
Clean, safe, friendly staff
Stayed 1 night in Feb 2024
Response from Team Hampton on 16 Feb 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Team Hampton on 16 Feb 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Hampton on 16 Feb 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excellent

Brook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel & updated
Stayed 1 night in Feb 2024
Response from Team Hampton on 9 Feb 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excellent

Ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - great staff
Front desk was really helpful and the whole experience was great
Stayed 1 night in Jan 2024
Response from Team Hampton on 9 Feb 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Hampton on 9 Feb 2024
Thank You for staying with us and taking the time to fill out a survey.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Service Mgr. -Barry Webb on 26 Jan 2024
We like to thank you for staying with us at the SW Hampton Inn location

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Mgr. -Barry Webb on 26 Jan 2024
Thank you for staying with us at the SW Hampton Inn Location

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Service Manger-Barry Webb on 22 Jan 2024
Thank you for staying with us at the SW Hampton Inn location

8/10 Good

Sheldon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Agent- Ashley on 16 Jan 2024
Thank You! We hope to see you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Agent- Ashley on 16 Jan 2024
Thank you! Come back and see us soon!!

4/10 Poor

Christy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When i arrived the person at the front desk appeared as though i was bothering her. She had her phone up the entire time. She didn’t even tell me my room number or wait for me to leave the desk before she went back behinr a locked door. When I got to the 4th floor there was bunch of litle boys playing hockey in the middle of the hallway while two moms stood and watched. All they could say is "I hope you don't have to go past them to get to your room". The boys could be heard on the 1st floor so I'm not sure why it was being allowed.
Stayed 1 night in Jan 2024
Response from Guest Service Mgr. -Barry Webb on 8 Jan 2024
Very sorry that when you checked in it was poor front desk adequate will be something that will be address, as to the kids playing on the 4th floor I myself is actually shocked I went up after my shift to actually talk to the parents and the kids about the situation once again I am very sorry for the experience you received when you stayed but once we do value and appricate you staying @ the SW Hampton Inn location.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom lay-out was very cramped, but a good stay overall
Stayed 1 night in Dec 2023
Response from GSM- Barry Webb on 6 Jan 2024
We thank you for stay at the Hampton Inn SW Location

10/10 Excellent

Melissa, Augusta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GSM- Barry Webb on 6 Jan 2024
We appreciate you staying with us at the SW location Hampton Inn

10/10 Excellent

Justus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Hampton on 9 Feb 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excellent

Kelly, Oakdale

Stayed 1 night in Dec 2023
Response from Front Desk Agent- Ashley on 16 Jan 2024
We appreciate your compliments! Thank you and hope to see you again!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stag was very good and friendly
Stayed 1 night in Dec 2023
Response from Guest Service Manger-Barry Webb on 26 Dec 2023
Thank you for staying with us at the SW Hampton Inn location

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place all around. Clean, friendly staff, room as nice and clean. Bathroom was nice and clean. Breakfast was pretty good for a hotel. Wouldn't go there for breakfast if I wasn't staying there, but that's true of any hotel breakfast.
Stayed 1 night in Nov 2023
Response from Team Hampton on 13 Dec 2023
Thank you so much for straying with us and taking the time to share a review. Have a fantastic day!

6/10 Okay

Kristin

Travelled with family
Liked: Staff & service, property conditions & facilities
Our thermostat in our room did not work, said error. There was missing part on nightstand/console between beds. I hope they do not think we did that. Breakfast, muffins seemed dried out. The staff was super friendly and very helpful.
Stayed 1 night in Nov 2023
Response from Team Hampton on 13 Dec 2023
Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We are in the process of changing out all the nightstand plugs. Thank You for the great feedback about our staff! Please consider a return trip so we can provide you with a better experience.

4/10 Poor

Josh

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Breakfast was awful and things were constantly out and not getting refilled. No locks on the bathroom doors is absolutely ridiculous.
Stayed 3 nights in Nov 2023
Response from Team Hampton on 13 Dec 2023
Thank you for taking the time to provide feedback on your recent stay. Please accept our sincere apologies regarding our breakfast. What you experienced is not typical and hope you give us another try to better serve you.

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone that only seeks out Hampton hotels for my overnight stays this facility shows its age. Cleaning carpets and room repairs need to be done with some better maintenance
Stayed 2 nights in Nov 2023
Response from GSM-Barry Webb on 24 Nov 2023
Yes I will say that our establishment has been up since 2015 and yes it is something that has already been looked into hopefully we soon get a makeover however thank you for insight as well thank you again for staying with us @ the SW location

10/10 Excellent

Tonia, Rogers

Stayed 1 night in Nov 2023
Response from Team Hampton on 13 Dec 2023
Thank you for taking the time to share your experience.

10/10 Excellent

Victoria

Travelled with family
Liked: Amenities
Very comfortable. Easy check in. Our front desk associate was amazing. Saw me the next day and remembered my name. Was very friendly. (Ashley was her name) would definitely stay here again.
Stayed 1 night in Nov 2023
Response from GSM-Barry Webb on 15 Nov 2023
Thank you for staying with us, just like all Hilton brands we strive to make your stay as personalble and pleasant as possible, once again thank you for staying at the SW Location in Des Moines

6/10 Okay

Suzan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conditioner in the shower empty. The shower head was poor as about 1/3 of the water continued to come out of the bathtub spout. The faucet in the sink cannot be turned to either hot or cold due to design. By the bedside there are no places to plug in devices for charging so the phone needs to be across the room. Bed and linens nice but the little things woudl have made it much better.
Stayed 2 nights in Nov 2023
Response from GSM-Barry Webb on 15 Nov 2023
I do most certainly apologize it not normal for certain things such as the ones you mentioned get looked over and the inconvenience of others like the charging stations and water will be looked upon to see what needs to be done to accommodate

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and quick.
Stayed 1 night in Nov 2023
Response from Team Hampton on 10 Nov 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey.Have a great weekend!

8/10 Good

David

Bench in shower broken. Hand held nonfunctional
Stayed 1 night in Oct 2023
Response from Team Hampton on 10 Nov 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey. My Apologies for the shower/bath issues, we had Maintenace replace the bench & shower head.. Have a great weekend!

8/10 Good

Laura

Stayed 1 night in Oct 2023
Response from Team Hampton on 17 Nov 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey.

8/10 Good

Dale, Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Team Hampton on 27 Oct 2023
Thank you for your recent stay at Hampton Inn West Des Moines, I appreciate you taking the time to return your survey.

10/10 Excellent

Iradier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Hampton on 23 Oct 2023
Thank you for your recent stay at Hampton Inn West Des Moines. We appreciate you taking the time to share your survey.We look forward to seeing you again.

8/10 Good

Levi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and pleasant stay
Stayed 2 nights in Oct 2023
Response from Team Hampton on 23 Oct 2023
Thank you for your recent stay at Hampton Inn West Des Moines. We appreciate you taking the time to share your survey.We look forward to seeing you again