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Reviews of Comfort Inn & Suites Event Center

2.5 out of 5
Comfort Inn & Suites Event Center
929 3rd St, Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1007 reviews" "
Rating 8 - Good. 338 out of 1007 reviews" "
Rating 6 - Okay. 85 out of 1007 reviews" "
Rating 4 - Poor. 38 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, German Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Crystal on 27 May 2024
We would like to thank you for taking the time to complete our online survey regarding your recent stay.

4/10 Poor

Krystel

This facility was average for the price. But you definitely get what you pay for. The TV and WiFi didn’t work for the majority of our stay. And the blackout curtains definitely let sunshine in the room.
Stayed 4 nights in May 2024
Response from Crystal on 25 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Janna

Travelled with family
Liked: Amenities
Wonderful stay!!!
Stayed 1 night in May 2024
Response from Crystal on 24 May 2024
Janna, thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the Wells Fargo Arena and Iowa Events Center. Overlooks the DesMoines River. Includes parking and breakfast. Clean and comfortable.
Stayed 1 night in May 2024
Response from Crystal on 24 May 2024
Lisa, thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and nice views
Stayed 1 night in May 2024
Response from Crystal on 21 May 2024
Luis, thank you for sharing your experience. We appreciate your business.

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy walk to wells fargo arena
Stayed 1 night in May 2024
Response from Crystal on 16 May 2024
Misty, thank you for taking the time to complete our online survey regarding your stay at our hotel.

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. No toothpaste in room though.
Stayed 1 night in May 2024
Response from Crystal on 13 May 2024
Marshall, your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super breakfast, great view of the river and a great night sleep!
Stayed 1 night in May 2024
Response from Crystal on 6 May 2024
Kris, thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn & Suites is always on point! You can't beat the location (right off the expressway) with free parking & next to Wells Fargo Arena & many venues & restaurants. The staff were super helpful & friendly--they even let us have a late check-out! The beds were very comfortable with crisp white sheets and fluffy pillows. The bathroom & other areas were very clean. We didn't get a chance to use the work-out facility or pool. The complimentary breakfast included hot items--scrambled eggs & sausage & DIY fresh Belgian waffles! Also breads to toast and many other offerings. Will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Crystal on 1 May 2024
Cindy, thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Judith3T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Crystal on 28 Apr 2024
Judith, Thank you for sharing your experience. We appreciate your business.

10/10 Excellent

Izabelle

Stayed 1 night in Apr 2024
Response from Crystal on 17 May 2024
Izabelle, thank you for taking the time to complete our online survey regarding your stay at our hotel.

8/10 Good

KYLIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when I go to a concert at Wells Fargo! It’s affordable & close for walking. The only thing that was a little off was the room we stayed in this time had a mirror right across from a bed. Kind of weird. Also, the floor we stayed on didn’t have an ice machine. I guess it’s every other floor?? Not very convenient but not a huge issue!
Stayed 1 night in Apr 2024
Response from Crystal on 25 Apr 2024
Kylie, your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was little expensive for what it is.I think because all the stuff going on this weekend(monter jam,middle of the map and pool tournament).They may have raised the priced idk.The staff is super nice and inviting.the rooms we're clean and comfy.But again for 200 plus a night..the Days in by the airport is half the price and only 5 minutes drive.we paid for the convenience and walkability to our destination.
Stayed 2 nights in Apr 2024
Response from Crystal on 20 Apr 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Alyssa

Travelled with family
Very friendly and quick!
Stayed 1 night in Apr 2024
Response from Crystal on 20 Apr 2024
Alyssa, Thank you for taking the time to complete our online survey regarding your on-line reservation.

10/10 Excellent

Roberta, Coralville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crystal on 20 Apr 2024
Roberta, Thank you for taking the time to complete our online survey regarding your on-line reservation.

8/10 Good

Julie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Crystal on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your on-line reservation.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and provided recommendations for places around the hotel. Check in and check out process was quick and easy. The hotel is very close to Wells Fargo arena and I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Crystal on 16 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian on 15 Apr 2024
Shari,Thank you for sharing your experience. We appreciate your business.Sincerely,Brian Bocken, CHAGeneral Manager Comfort Inn & Suites Event Center

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024
Response from Crystal on 4 May 2024
Ryan, thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was within walking distance of the venue we were going to. The room was SPOTLESS!!
Stayed 2 nights in Apr 2024
Response from Crystal on 10 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this for the location due to a concert at Wells Fargo Arena. It ended up being even closer than I anticipated, which was awesome. It was an incredibly windy day and there was a temporary buffer set up outside the door. I'm not sure if it's always there or not, but it was nice. The check in staff was super friendly. My only complaint would be that we were put in a connecting room. Not a huge issue, but wasn't expecting that and I don’t feel as secure. It was also incredibly loud being so close to the interstate but I can't blame the property for that. Overall it was a good stay.
Stayed 1 night in Apr 2024
Response from Crystal on 7 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Katharine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was over the moon excited to check us in and actually had a good conversation with us, it was awesome ❤️
Stayed 1 night in Apr 2024
Response from Crystal on 7 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the veiw
Stayed 1 night in Mar 2024
Response from Crystal on 2 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice because we could walk to our concert. I would stay here again
Stayed 1 night in Mar 2024
Response from Brian on 15 Apr 2024
Angie,I appreciate your complimentary comments. I hope we can be of service on any return trip to the Des Moines area.Sincerely,Brian Bocken, CHAGeneral ManagerComfort Inn & Suites Event Center

8/10 Good

Christopher

Needs a little upkeep but worth the price.
Stayed 1 night in Mar 2024
Response from Crystal on 17 Mar 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Convenient location next to Wells Fargo where we went for a concert. Lots of food options within walking distance. Free parking. Free breakfast which was good.
Stayed 1 night in Mar 2024
Response from Crystal on 17 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.

8/10 Good

Brad

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crystal on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again!
Stayed 3 nights in Mar 2024
Response from Crystal on 17 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Crystal on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The pool was clean and enjoyable, room was clean and offered what we needed. Breakfast was nice with lots of options. Staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Crystal on 10 Mar 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Crystal on 10 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Event Center and the services we provide. We are so glad you enjoyed your stay.

10/10 Excellent

Tristin

Travelled with family and small children
Liked: Staff & service
Staff is super friendly
Stayed 1 night in Feb 2024
Response from Crystal on 24 Feb 2024
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Crystal on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

4/10 Poor

Neistasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would prefer not to stay here again. We ended up just leaving during the next of our second night. The pool was half full. The walls of hotel looked to be falling apart. I our windows were super dirty we couldn't see out of them. The breakfast tasted old/stale.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly. Plenty of parking. Room was a good size and clean. Convenient restaurants. Top of my list for Des Moines!
Stayed 1 night in Feb 2024
Response from Crystal on 16 Feb 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Event Center. We are so glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal on 11 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Molly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long trip we had access to parking, the elevator, complimentary snacks and it was very relaxing!
Stayed 1 night in Feb 2024
Response from Crystal on 8 Feb 2024
We very much appreciate and value your feedback. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here twice
We've stayed here twice now both times for a get away for me and my fiance. This place has a great location. The staff are super friendly and the place is well kept. We will be staying here again.
Stayed 2 nights in Jan 2024
Response from Crystal on 1 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Elliot James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 3 nights in Jan 2024
Response from Crystal on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Kevin, CARROLL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Crystal on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Bruce

Stayed 2 nights in Jan 2024
Response from Crystal on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ;location. Friendly. Free Breakfast
Stayed 3 nights in Jan 2024
Response from Crystal on 27 Jan 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on 23 Jan 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal on 20 Jan 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The building is an older building that I have stayed before so I can understand the older building aspect of size and design. Staff was amazing during a blizzard and very accomodating. The main set backs to the hotel is the advertised amenities of laundry with now laundry for guests to use and vending machines which were nice but on the 6th floor advertised $1.50 for items and got charged $2.00, which the vending machine contractor should change. Front desk referred me to the vendors number but number was not helpful in getting my my $0.50 back, I think they count on people putting much effort into getting their $0.50 they were robbed of back.
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal on 12 Jan 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

4/10 Poor

Christian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Everything physical about this stay was subpar. From the single ply toilet paper to the de-laminating shelves in the bathroom. I’ve stayed in motels nicer than this.
Stayed 2 nights in Jan 2024
Response from Crystal on 12 Jan 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on 12 Jan 2024
Thank you for taking the time to complete our online survey regarding your stay at our hotel.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50 characters left
I had a good stay
Stayed 1 night in Dec 2023
Response from Crystal on 12 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.