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Reviews of Best Western Plus Altoona Inn

2.5 out of 5
Best Western Plus Altoona Inn
300 34th Avenue NW, Altoona, IA

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 533 reviews" "
Rating 8 - Good. 201 out of 533 reviews" "
Rating 6 - Okay. 89 out of 533 reviews" "
Rating 4 - Poor. 54 out of 533 reviews" "
Rating 2 - Terrible. 22 out of 533 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Liked: Cleanliness
Had a service dog was very obvious not welcome Will not stay again
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 21 May 2024
Hi Michael,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 restaurants adjacent to property. Walkable.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 6 May 2024
Hi Ann,We're thrilled to hear that you appreciated our hotel's convenient location with two restaurants adjacent to the property, offering a variety of dining options within walking distance. Providing our guests with easy access to dining choices is a priority for us, and we're glad it enhanced your overall experience. We strive to offer amenities and conveniences that cater to our guests' needs, and we're delighted that you found our location to be convenient. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating and the facility was clean quiet and safe. Had a nice stay. Breakfast was average.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 4 May 2024
Hi John,We're thrilled to hear that you found our hotel accommodating and enjoyed a comfortable stay in our clean, quiet, and safe facilities. Maintaining a serene and secure environment is a top priority for us. While we appreciate your feedback regarding breakfast, we'll certainly take it into consideration as we strive to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the hotel in Altoona Iowa was absolutely wonderful. She went above and beyond to make us as comfortable as possible. She helped us and was so sweet and supportive of us! Thank- you Wanda Buchholz
Stayed 10 nights in Mar 2024
Response from Guest Relations Specialist on 3 Apr 2024
Hi Wanda,We're thrilled to hear about your positive experience at our Best Western Plus in Altoona! Our team takes great pride in providing exceptional service and ensuring our guests feel welcomed and supported throughout their stay. It's also wonderful to know that our manager's dedication to exceeding expectations left a lasting impression on you. We appreciate your kind words and look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There want not very many people, it was very quiet, and very clean
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 17 Mar 2024
Hi Mariah,We're thrilled to hear that you found our hotel quiet and clean during your stay. Creating a tranquil and pristine environment is a top priority for us, ensuring our guests enjoy a peaceful and comfortable experience. Our commitment to cleanliness is unwavering, as we strive to maintain impeccable standards throughout our property. Your feedback encourages us to continue providing exceptional service and maintaining the serene ambiance our guests deserve.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 5 Mar 2024
Hi Sharon,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly place
Stayed 3 nights in Feb 2024
Response from Guest Relations Specialist on 5 Mar 2024
Hi Stephen,We're delighted to hear that you found our hotel to be a friendly place. Our team takes great pride in providing warm and welcoming service to all our guests. We strive to create an atmosphere where everyone feels comfortable and valued throughout their stay. Your positive feedback serves as encouragement for us to continue delivering exceptional hospitality experiences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice and spacious. Only issue was check in. Had to call the hotel while standing at front desk to get someone to come check us in.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 27 Feb 2024
Hello,We're delighted to hear that you found our rooms to be spacious and comfortable during your stay. However, we sincerely apologize for any inconvenience you experienced during the check-in process. Rest assured, we will address this matter with our team to ensure smoother and more efficient service in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay.

8/10 Good

bonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 26 Feb 2024
Hi Bonny,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Halie

Liked: Cleanliness, staff & service
Liked the staff and how clean & quiet this property is
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 26 Feb 2024
Hi Halie,Certainly! Here's a response tailored to highlight the ongoing remodeling efforts:"We appreciate your feedback and are thrilled to hear that you enjoyed the cleanliness and tranquility of our property. We're excited to share that we are currently in the process of a full remodeling of our rooms. While some are already complete with new beds, bed frames, headboards, nightstands, TV cadenzas, desks, refrigerators, drapery, lighting fixtures, mirrors, and LED mirrors in the vanity area, we're diligently working on the rest to provide an enhanced experience for all our guests. We invite you to come back and experience our newly remodeled rooms firsthand during your next visit."

10/10 Excellent

Julie, Searsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 26 Feb 2024
Hi Julie,We're thrilled to hear that you found our hotel to be the perfect place to stay! Providing a seamless and enjoyable experience for our guests is always our top priority. We're also excited to share that we are currently undergoing a full remodel of our rooms to enhance our guests' experience. Several rooms have already been completed with brand-new beds, bed frames, headboards, nightstands, TV cadenzas, desks, refrigerators, drapery, lighting fixtures, mirrors, and LED mirrors in the vanity area. Our team is diligently working on the remaining rooms to ensure that all our guests can enjoy these fantastic updates. We appreciate your patience and understanding as we strive to provide you with the best possible accommodations during your stay. Don't hesitate to check out our newly remodeled rooms during your next visit!

10/10 Excellent

Rick

Stayed 3 nights in Feb 2024
Response from Guest Relations Specialist on 20 Mar 2024
Hi Rick,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Candace

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Candace,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Travis,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Arria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiffany on 5 Jan 2024
We can't thank you enough for sharing your feedback with regards to our hotel. Please do come see us again. Thank you again for your time, if you could please take a moment to Leave a review we would greatly appreciate it.

10/10 Excellent

Keith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Keith,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 10 Dec 2023
Hi Stephen,We sincerely appreciate your positive review and are thrilled to learn that you had an overall satisfactory stay with us. Our commitment to guest satisfaction is paramount, and we're excited to share that we are currently in the process of remodeling our rooms to elevate our guests' experience. Some of our newly renovated rooms are already available, showcasing our dedication to providing modern and comfortable accommodations. We value your feedback and look forward to the opportunity to host you again, allowing you to experience the improvements firsthand.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 10 Nov 2023
Hi Jonathan,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Liliana

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on 4 Nov 2023
We greatly appreciate your high rating of your experience at our hotel. We're also excited to inform you that we are currently in the midst of a comprehensive room remodeling project, with a few rooms already completed and the rest well underway. We are eager to share this exciting news with all our guests and encourage everyone to come experience our newly refurbished rooms. Your support means a lot to us, and we can't wait to welcome you back to showcase the enhanced comfort and modern amenities that our renovated rooms now offer. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.

10/10 Excellent

Vicky, Manly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with our one night stay. Thank you
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 16 Oct 2023
Hi Vicky,We greatly appreciate your feedback, and we're delighted to hear that you were very satisfied with your one-night stay at our hotel. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. Thank you for choosing our hotel, and we hope to see you again soon.

8/10 Good

Tom

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 29 Oct 2023
Hi Tom,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Michael

Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Bobbi Jo

Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Bobbi Jo,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Serhii

Stayed 1 night in Aug 2023
Response from Guest Relation Management on 22 Sept 2023
Hi Serhii,Thank you for choosing our hotel. We appreciate you and we look forward to hosting you again and impress you with the improvements to our services and amenities that we are positive will make your next stay a wonderful and memorable one!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Great hotel nice staff
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 19 Sept 2023
Hi Kevin,We're thrilled to receive your perfect rating and positive feedback about your recent stay with us. It's always a pleasure to host guests like you who appreciate the effort we put into making your stay comfortable and enjoyable. We look forward to welcoming you back!

10/10 Excellent

Rodolfo

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 7 Sept 2023
Hi Rodolfo,We truly appreciate the perfect rating for your recent stay. It's our goal to provide exceptional experiences, and we're delighted to know we succeeded. Please do visit us again whenever you are in the area!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. Good property
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Jeremy,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and also our property. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Eric,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Payton

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hello Payton,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Tim

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Hello Tim, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service
No
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 13 Sept 2023
Hi Felipe,Thank you for your perfect rating! We're delighted to know that you had a wonderful experience. Your satisfaction is our priority, and we look forward to hosting you again in the future!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but clean and breakfast was excellent. Good access to everything.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hi Patricia,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for my sister and everything went great. Thanks for all your help!
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Joshua,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Amy

Travelled with family
Stayed 1 night in Jul 2023
Response from Manager on 9 Aug 2023
Hello Amy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Liana

Disliked: Amenities
Horrible front desk person. Rude. Dirty.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Liana, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Katie

Travelled with family
We had cockroaches in our room. One crawled out of the microwave after using it. Then the bathroom had a roach behind the door. The bathroom floor was not clean and tons hair in the tub. I did take pictures of the bathroom cockroach
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Katie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Cassy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The rooms were really clean and comfortable. We felt very safe and comfortable staying at this hotel. It was quiet even on a busy weekend. Everything in the room worked great including the a/c which can be controlled in each room. The staff was all really friendly and helpful! The pool was warm and the workout equipment all worked properly. It is much closer to adventureland and a lot of shopping areas then we expected but that was a nice bonus. The breakfast buffet was great, they had so many options to choose from. The cafe style breakfast area was nice. The coffee, expresso, hot chocolate machine in the lobby was awesome and we loved having that available at all times! The only thing that could be improved is if they kept the towels better stocked in the pool area.Though it was a really busy weekend and staff was very quick to give more towels when asked.Overall we enjoyed staying here for our vacation and would definitely stay again. We will reccommend to any friends or family who wanted to stay in the area.
Stayed 4 nights in Jul 2023
Response from Manager on 21 Jul 2023
Hi Cassy,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, breakfast services and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel, as you would expect from a Best Western. It is right next to Adventureland, which is great if that's your destination. It can be a little busy there and a lot of kids during the summer.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Chris,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello Anita,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 Okay

Brenda

Stayed 1 night in Jun 2023
Response from Manager on 11 Jul 2023
Hello Brenda, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kristie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was awesome
Stayed 4 nights in Jun 2023
Response from Manager on 18 Jun 2023
Hello Kristie,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on 15 Jun 2023
Hello Wayne,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Antonio

Disliked: Cleanliness, property conditions & facilities
Rooms were dirty an not up dated
Stayed 1 night in Jun 2023
Response from Manager on 13 Jun 2023
Hello Antonio, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations. We hope to have another opportunity to turn this experience around.

2/10 Terrible

Scott

Stayed 4 nights in Jun 2023
Response from Manager on 13 Jun 2023
Hello Scott, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly & the hotel was clean. Also it's just accross the street from adventureland, so you don't have to pay their high parking prices.
Stayed 1 night in Jun 2023
Response from Manager on 12 Jun 2023
Hello Glenda,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff as well as our parking. Please do consider us again on your next visit to the area.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for Adventureland
We stayed overnight Saturday to attend nearby Adventureland. The room was clean and comfortable, but a little small for a family. Fantastic location - you leave the theme park and the hotel is just across from the exit - hard to beat that when you're tired after a long day of fun. Breakfast options were limited at the time we went because it was very crowded so get there early on a weekend for best selection.
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun 2023
Hi Vincent,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

Kim

Stayed 2 nights in May 2023
Response from Manager on 24 Jun 2023
Hello Kim,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com did not tell me the pool was closed to do to maintenance. The bathroom and linens were clean. The floor in the room was not as clean.
Stayed 2 nights in May 2023
Response from Manager on 17 May 2023
Dear Guest,We’re happy to hear from you and glad to know you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

6/10 Okay

Steven

Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello Steven,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.