Exterior
Check availability

Reviews of AmericInn by Wyndham Johnston Des Moines

2.5 out of 5
AmericInn by Wyndham Johnston Des Moines
5050 Merle Hay Road, Johnston, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 356 out of 936 reviews" "
Rating 8 - Good. 307 out of 936 reviews" "
Rating 6 - Okay. 162 out of 936 reviews" "
Rating 4 - Poor. 83 out of 936 reviews" "
Rating 2 - Terrible. 28 out of 936 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Business traveller
Disliked: Property conditions & facilities
Price
Stayed 2 nights in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us! We hope to see you again in the future should your travels return you to Johnston!

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing motel for the Price! very clean and accommodating. Breakfast was great.
Stayed 1 night in Jun 2024
Response from Guest Services on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

Douglass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

TIMOTHY

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the hotel. What I didn’t like was that it took greater than a1/2 hour to get checked in.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! I would like to apologize for the long wait at check in. I assure you that this will not happen again. We hope to see you again in the future!

6/10 Okay

Karen

Travelled with partner
Didn’t like not having an elevator.
Stayed 3 nights in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
I would like to offer my sincerest apologies for not having an elevator. We hope that will not prevent you from staying with us again!

10/10 Excellent

Fadhla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Travelling with three kids, we had a good experience for our one night transit. The property provides breakfast included in the reservation and the customer desk opens for 24 hours.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

6/10 Okay

Josh

Business traveller
Was told I was going to have my receipt for my stay emailed, never have gotten it. Decent rooms, clean, nothing fancy.
Stayed 4 nights in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
My sincerest apologies for not emailing your receipt. If you would like to contact the hotel we can correct that issue.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

Denise, Granger

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been here a few times. Always a decent safe place
Stayed 1 night in Apr 2024
Response from Guest Service Representative on 20 Jun 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again in the future!

4/10 Poor

Min, Bentonville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
even closed the AC, the noise from the pool space has been consistant all over the night.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
I would like to apologize for the noise from the pool. I have maintenance looking into the issue. Thank you for bringing this issue to our attention. We hope to see you again in the future!

8/10 Good

camron

Liked: Cleanliness, property conditions & facilities
Was close to the venue
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your feedback! I am delighted to hear that we were located close to your venue and enjoyed your stay with us!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, clean, nice pool,wonderful breakfast❗️
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 20 Jun 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us! We sincerely hope to see you again in the future!

6/10 Okay

Dale, Milford

Travelled with family and small children
Disliked: Staff & service
We arrived at the hotel around 9 pm. No one was at the front desk. There was a sign that said "I will be right back." Some people in the breakfast area said the hotel worker had been gone for about a half hour. We waited and waited. Finally, I tried to call the hotel hoping she had a phone with her. NOPE the phone at the front desk rang and rang. I went to several locked doors and knocked to see if she was in one of the rooms. I even knocked on the laundry room door. I was about ready to climb over the front desk and get the key. We were tired and had people already checked in waiting for us. Finally, after about 20 minutes she returned. She said she was in the laundry room - I had knocked on the laundry room door and no one answered. She said she was waiting for the towels to dry!! Why couldn't she wait at the front desk?? It started our stay off on a negative note. I had reserved 3 rooms. One of the rooms had a bad smell. The others were OK. Not a great hotel.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 4 Jun 2024
I would like to offer my most sincerest apologies for your experience. I will be reaching out to the staff regarding these issues. Thank you for bringing these issues to my attention.

4/10 Poor

Sandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had an awful smell and there were multiple maintenance issues. Due to the smell, we were unable to stay. Told the front desk but their computers were down so we could not try a different room. Lost out on a good chunk of money. Staff were friendly though.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 4 Jun 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced. Unfortunately the storm did knock out our systems. I have reached out to maintenance regarding this situation.

10/10 Excellent

Pamela, Moore

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with wonderful staff. We didn’t know they didn’t have an elevator. They gave us a second floor room and I had recently injured my knee. So, the staff upgraded our room to a first floor suite! Otherwise, very clean and well kept hotel with a very nice pool. It’s a little hard to find because it’s behind a car dealership. We enjoyed our overnight stay.
Stayed 1 night in Jun 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! It was wonderful meeting you and we hope to see you again soon!

8/10 Good

Adelaide, Woodridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again soon!

10/10 Excellent

Joanne

Nice people
Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again soon!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping services inconsistent.
Stayed 8 nights in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! I will be reaching out to housekeeping to ensure that they stay consistent.

10/10 Excellent

FREDERICK, Dhahran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. Great stay.
Stayed 2 nights in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us!

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.Our refrigerator didn’t work so they came in and replaced and provided towels for swimming.
Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I would also like to thank you for bringing these issues to our attention so that we were able fix them in a timely manner. We hope to see you again in the future!

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The furniture in the room was damaged and falling apart. The metal on the bathtub was rusted and cracked. The fan in the bathroom was very loud.
Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experience during your stay. Thank you for bringing these issues to our attention. I have informed maintenance of the problems.

6/10 Okay

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was nothing like what the pictures online showed.
Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
My sincerest apologies for any inconveniences that you may have experienced during your stay with us.

8/10 Good

Mary

Stayed 1 night in May 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your recent stay with us! Hope to see you again soon!

6/10 Okay

KAREN

Business traveller, Travelled with group
Unique: windows do not have locks. Feel unsafe. No elevator.
Stayed 2 nights in Apr 2024
Response from Guest Service Representative on 15 May 2024
Thank you for your feedback and bringing the issue of the window to our attention. I have reached out to our maintenance team regarding this issue.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for choosing to stay with us! I am delighted to hear that you enjoyed your stay. Hope to see you again.

10/10 Excellent

Rick

Stayed 1 night in Apr 2024
Response from Guest Service Representative on 4 Jun 2024
Thank you for staying with us! I am delighted to hear that you enjoyed your stay and hope to see you again in the future!

6/10 Okay

Chris

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Service Representative on 2 May 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay with us. We hope to see you again in the future.

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Apr 2024
Response from Guest Service Representative on 2 May 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay with us! Hope to see you again!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to God and shopping.
Stayed 2 nights in Apr 2024
Response from Guest Service Representative on 2 May 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again!

8/10 Good

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the fact that it was easy to get to right off the interstate, but you have to drive through a car dealership parking lot to get to it! The one thing we did not like about this particular motel was although the breakfast was somewhat hot and plentiful, they are not diabetic friendly at all! When asked about certain things such as sugar free syrup for the waffles, or anything else sugar free they just look at you like your some kind of freak! Other than that it is a great place to stay!
Stayed 1 night in Apr 2024
Response from Guest Service Representative on 25 Apr 2024
Thank you for your feedback! I am delighted to hear that you were able to enjoy your stay with us! I would like to offer my sincerest apologies for not being very diabetic friendly. We will change that, I am sorry to hear that our staff looked at you that way. We sincerely hope to see you again in the future.

10/10 Excellent

Pastor

Stayed 1 night in Apr 2024
Response from Guest Service Representative on 15 May 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the future!

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and easy parking. Room was very clean. Beds comfortable. Breakfast was good. Front desk and breakfast crew were very customer service oriented. Would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 25 Apr 2024
Thank you for your feedback! I am truly delighted to hear that you enjoyed your stay and that you were able to enjoy our amenities. I am also happy to hear that our staff made you feel welcome! We hope to see you again!

6/10 Okay

Sasikumar

Liked: Amenities
Staff allocated unclean room and then another room for which access keys did not work. Had to climb down a floor every time to the reception because of this
Stayed 2 nights in Jan 2024
Response from Guest Service Representative on 4 Apr 2024
My sincerest apologies for the inconveniences you experienced during your recent stay with us. Please rest assured that we have reached out to housekeeping to ensure that this does not happen again.

10/10 Excellent

Sasikumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on 4 Apr 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again!

6/10 Okay

Irene

Business traveller
My room had a lovely view of the pool. The property is older but fairly well maintained.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 27 Mar 2024
Thank you for your feedback! I would like to apologize for any inconvenience you may have experienced. We hope to see you again!

6/10 Okay

Nancy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was pretty dirty when we arrived, recepricles and outlets were loose from Walls and baseboards were loose too, which although not seeing any makes me nervous about things crawling through. There was no screen on window. I have a baby and four year old twins With me. I expected better from a hundred dollar hotel. The hot breakfast was very tasty.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 26 Mar 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. Thank you for bringing these issues to our attention. I would like to reassure you that they are being fixed as we speak. We sincerely hope to see you again.

10/10 Excellent

luis Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team members. Nice breakfast.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 20 Mar 2024
Thank you for your feedback and your kind words! I will share your comments with the staff who will be as pleased as I am to hear.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A-1
Stayed 1 night in Dec 2023
Response from Guest Service Representative on 15 Mar 2024
I am truly delighted to hear that you enjoyed your recent stay with us! We hope to see you again in the near future!

6/10 Okay

Dave

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rented 2 rooms, fridge hadn't been cleaned in one, rotting food smell, liquid in freezer compartment. Toilet clogged in the other. Bathroom door generally worn, furniture generally worn, scratches, nicks, back coming off main storage unit Bed and sheets appeared clean, floor appeared clean, climate control unit worked
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 12 Mar 2024
I would like to offer my sincerest apologies for any inconveniences you experienced during your recent stay. Thank you for bringing these issues to my attention. Please rest assured that we are taking care of these issues and implementing protocols to prevent issues like this from happening again.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Faucetvin bathtub shower didnt work. Couldnt take a shower. Otherwise everything else was good.
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 12 Mar 2024
Thank you for your feedback and thank you for bringing this to our attention. Maintenance is currently fixing the issues as we speak. I would like to also offer my sincerest apologies for the inconvenience these issues have caused.

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on 7 Mar 2024
Thank you for your feedback. I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

8/10 Good

John

Liked: Staff & service
Just Ok
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 7 Mar 2024
Thank you for your feedback! I would like to apologize for any inconvenience that you may have experienced during your recent stay. We sincerely hope to see you again!

8/10 Good

Derick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on 7 Mar 2024
Thank you for your feedback! I am happy to hear that you enjoyed your stay with us! We hope to see you again!

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024
Response from Guest Service Representative on 7 Mar 2024
I am delighted to hear that you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Anthony

High value
Stayed 1 night in Mar 2024
Response from Guest Service Representative on 7 Mar 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us and I would also like to thank you for the books as well! We hope to see you again!

8/10 Good

Bruce

Stayed 1 night in Mar 2024
Response from Guest Service Representative on 27 Mar 2024
Thank you for your feedback! I am happy to hear that you enjoyed your recent stay! We hope to see you again!

10/10 Excellent

Lalinne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hot breakfast of making your own waffles, sausage, eggs, and biscuits and gravy. It was nice to have orange juice, coffee, and teas too. Since we're in a time crunch, we like the convenience of NOT having to find breakfast elsewhere.
Stayed 1 night in Feb 2024
Response from Guest Service Representative on 7 Mar 2024
Thank you for your feedback! I am delighted to hear that you enjoyed your stay with us! It was wonderful meeting you! We hope to see you again!

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service Representative on 26 Feb 2024
I am delighted to hear that you enjoyed your recent stay with us! We hope to see you again should your travels return you to Johnston again!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Service Representative on 26 Feb 2024
I would like to offer my sincerest apologies for any inconveniences that you may have experienced during your recent stay. We hope to see you again!

10/10 Excellent

Corwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant staff and nice room
Stayed 1 night in Feb 2024
Response from Guest Service Representative on 23 Feb 2024
Thank you for your feedback! It was wonderful meeting you. I am delighted to hear that you enjoyed your stay with us and hope to see you again!