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Reviews of Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel
10535 El Diente Ct, Englewood, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 60 reviews" "
Rating 8 - Good. 11 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 3 out of 60 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel takes first place in my book. From the moment I arrived, the staff provided excellent service. The rooms were spacious and beautifully designed. The location was convenient. And i got a free room upgrade ! I can't wait to return in the future.
Stayed 2 nights in May 2024

10/10 Excellent

Daisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Easy parking. Safe. Quiet, close to shopping centers.
Stayed 5 nights in May 2024

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Meredith

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in May 2024

8/10 Good

Kathryn, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient. The room and hallways were spotless. Our only disappointment was that the breakfast was a bit lacking all 3 mornings. The first day the bacon and sausage were essentially raw. The second day they were nearly cooked, and the third day they were non existent. Also, the water/juice machine would not work on the third morning no matter what the ladies did. I thought I better have coffee instead, but no coffee cups… So, great hotel, as long as you are not counting on eating breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this little spot. It was clean very friendly and helpful too not very far from mall. I would recommend this place to all my family and friends. And a thank you to all the wonderful staff I had the pleasure of meeting.
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 20 May 2024
Dear Pamela,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excellent

Jerr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was beyond our expectations. The staff (especially Joy) was helpful kind and warm-hearted once we checked in. The room was clean and quiet, and the bed was comfortable. Breakfast each morning was delicious and abundant! Coffee was available all day long which we loved. We would definitely stay here again!!
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 20 May 2024
Dear Jerr,Your review means a lot to us and is a true testament to the hard work and dedication of our team. We're honored to have earned your trust and loyalty, and we look forward to serving you again in the future.

10/10 Excellent

greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lady was fabulous
Stayed 3 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 20 May 2024
Dear Greg,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This newly renovated hotel is surounded by a modern office park, complete with a golf course. Staff are professional and courteous, and the entire premise is clean and comfortable.
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 20 May 2024
Dear Peter,We're so happy to hear that you enjoyed your visit with us. Thank you for the kind words and for choosing us! We hope to see you again soon.

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Rica Rendon, Regional Sales Director on 17 May 2024
Dear Kelly,Your review means a lot to us and is a true testament to the hard work and dedication of our team. We're honored to have earned your trust and loyalty, and we look forward to serving you again in the future.

10/10 Excellent

Stuart C.

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice staff.
Stayed 2 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 17 May 2024
Dear Stuart C,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your provider! We hope to have you back at the property very soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in May 2024
Response from RM on 15 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Curtis, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV channels were limited
Stayed 5 nights in May 2024
Response from RM on 15 May 2024
Thank you for your review and feedback regarding the TV channels.

8/10 Good

Armand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the pool and hot tube were unavailable.
Stayed 2 nights in May 2024
Response from RM on 12 May 2024
Hi Amanda, thanks for your feedback. Unfortunately, we do not have a hot tub but we are working to get the pool opened as soon as possible.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was out of order but everything else was good
Stayed 3 nights in May 2024
Response from RM on 12 May 2024
Hi Mathew, Thank you for your feedback. The pool is opening soon and we appreciate your patience while it was out.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip recommended
Stayed 4 nights in May 2024
Response from RM on 12 May 2024
Thank you! We are glad you enjoyed your stay with us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for our one-night stay! Would definitely stay again. Great breakfast and loved the 24-hour front desk.
Stayed 1 night in May 2024
Response from RM on 12 May 2024
Hi Lindsey,Thank you for your review and were happy to hear that you enjoyed your stay!

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I was bummed about is the fact the pool was out of order. Other than thay, everything was good
Stayed 2 nights in May 2024
Response from RM on 12 May 2024
Thank you for your feedback! We will have the pool open and running for you next time!

6/10 Okay

Sylvia, san jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Reading the reviews - interestingly they’re either 10 or 6. The 6 is all because of the breakfast. All the 6 were addressed and will be resolved accordingly. But it’s still happening. Yes, I’m giving them a 6. We stayed for 3 nights /3 breakfast. Those 3, the attention of the front desk was called because the hot foods needs refilling. There’s only one employee and she’s doing everything. The 3rd day, there’s no one there . I overheard a couple, the guy would like to leave. The lady said “it’s all paid for”. Profits over services
Stayed 3 nights in May 2024
Response from RM on 12 May 2024
Hi Sylvia, thanks for your feedback, we are working on improving our breakfast each and every day and will continue to improve.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from RM on 12 May 2024
Thank you!

10/10 Excellent

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly competent
Stayed 1 night in May 2024
Response from The team at Holiday Inn Express Englewood on 12 May 2024
Thank you, we appreciate it!

10/10 Excellent

Pedro

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from RM on 12 May 2024
Thank you!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with exception of dining area. Came down for breakfast at 915 and there was no clean tables.
Stayed 1 night in Apr 2024
Response from RM on 12 May 2024
Hi Lori,Thank you for your review and we will be sure to improve on this feedback for the breakfast attendants.

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Apr 2024
Response from RM on 12 May 2024
Hi Laith, Thank you for your 5 star review we hope to see you again soon.

8/10 Good

Savannah

Travelled with group
Liked: Cleanliness, staff & service
Awesome place but no restaurant on site
Stayed 1 night in Apr 2024
Response from RM on 12 May 2024
Hi Savannah thanks for your great review. Next time be sure to check out our neighboring restaurant, Hacienda, for great food to improve your stay.

6/10 Okay

Michele

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 24 Apr 2024
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

2/10 Terrible

James

Stayed 1 night in Apr 2024
Response from RM on 15 May 2024
Were sorry things didnt go as planned and would appreciate any feedback you have for us.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was easy going. The place was cozy.
Stayed 5 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 24 Apr 2024
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 24 Apr 2024
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 Good

daisy

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
✌
Stayed 2 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 24 Apr 2024
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from We're delighted to hear that you were satisfied wi on 24 Apr 2024
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

2/10 Terrible

Alexis

Stayed 2 nights in Apr 2024
Response from RM on 12 May 2024
Hi Alexis, we are sorry about your stay and would love any feedback you have for us to improve.

6/10 Okay

Gillian

Travelled with partner, Travelled with group
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 22 Apr 2024
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from RM on 21 Apr 2024
Thank you for your review we hope to see you again soon!

10/10 Excellent

jeffrey, Cheltenham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms that offered quality toiletries
Stayed 4 nights in Apr 2024
Response from RM on 21 Apr 2024
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 10 Apr 2024
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service
Nice and new but the pool wasn’t built yet
Stayed 1 night in Mar 2024
Response from RM on 3 Apr 2024
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 Good

Megan

Travelled with family
Liked: Staff & service, amenities
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
Stayed 6 nights in Mar 2024
Response from RM on 3 Apr 2024
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 Excellent

Steven, Colorado Springs

Liked: Amenities
Nrw facility
Stayed 1 night in Mar 2024
Response from Kumar Merchant on 4 Mar 2024
Steven thanks for your positive feedback

10/10 Excellent

Jacki

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & breakfast
Stayed 2 nights in Mar 2024
Response from Kumar Merchant on 4 Mar 2024
Jacki thanks for your positive feedback, I will pass on to my staff.

4/10 Poor

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo , no nos asearon la habitación un día ,igual y dejamos un depósito de US$100 los cuales estamos esperando nos reembolsen
Stayed 3 nights in May 2024
Response from Rica Rendon, Regional Sales Director on 20 May 2024
Dear Luis,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We have taken note of your feedback and are looking into it for further improvement. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the chance of hosting you again.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RM on 3 Apr 2024
Thank you for your outstanding review. We hope to see you again soon!