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Reviews of Hilton Garden Inn Denver/Highlands Ranch

3 out of 5
Hilton Garden Inn Denver/Highlands Ranch
1050 Plaza Dr, Littleton, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean. All employees were very friendly and helpful.
Stayed 1 night in May 2024
Response from Tisha on 25 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariette

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but the location. No restaurants or shops to walk to!
Stayed 3 nights in May 2024
Response from Tisha on 17 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent staff!
Stayed 1 night in May 2024
Response from Tisha on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and staff was very nice and accommodating. Bree front desk was the Best!
Stayed 2 nights in May 2024
Response from Tisha on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very helpful.
Stayed 1 night in May 2024
Response from Tisha on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were given, what I believe was, a handicapped accessible room. The shower was huge, at least six feet long. This left only 30 inches for the vanity and there was no storage beneath the vanity. With the sink in the middle that left only six inches on each side of the basin for two people to store their toiletries. Not good.
Stayed 3 nights in May 2024
Response from Tisha on 11 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple. Room is clean and quiet. Dinner & bar clean. Friendly staff
Stayed 1 night in May 2024
Response from Tisha on 9 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Tisha on 9 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in May 2024
Response from Tisha on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Azael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Apr 2024
Response from Tisha on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 3 nights in Feb 2024
Response from Tisha on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Tisha on 18 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Damon, Lakewood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was really loud, and an included breakfast would have been nice. Clean, good service and location
Stayed 2 nights in Apr 2024
Response from Tisha on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mike

Stayed 1 night in Apr 2024
Response from Tisha on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, good location and outstanding staff and services
Stayed 3 nights in Apr 2024
Response from Tisha on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alynna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was small and perfect for our young kids. I wish there was a hot tub for the adults though!
Stayed 1 night in Apr 2024
Response from Tisha on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steve

Stayed 3 nights in Apr 2024
Response from Tisha on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

shayla, syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room enjoyed our night stay
Stayed 1 night in Apr 2024
Response from Tisha on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience for me
Stayed 1 night in Apr 2024
Response from Tisha on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect
Stayed 2 nights in Apr 2024
Response from Tisha on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Mar 2024
Response from Tisha on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karyl

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Tisha on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and friendly staff
Stayed 4 nights in Mar 2024
Response from Tisha on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Tisha on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect. I’ve been to this hotel and it’s my go to home.
Stayed 1 night in Mar 2024
Response from Tisha on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel, Carbondale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For a Hilton, they fell short in a few areas. 1) There was a snow storm the day we arrived. By day 3 this hotel failed to plow their parking lot. We traveled all over Denver and our hotel was the only lot we had to trudge through a foot of wet snow to get to our cars. When i asked the front desk they said they weren’t planning to plow, even though customers had to step through 6 inches and my car got stuck. We had a wedding to go to and told them is was inconvenient to walk through 3-day old snow to get to our car wearing dress shoes and she wore a nice dress (they could care less). 2) we tried to walk the sidewalk around the snow and got poked in the eye by some untrimmed trees and bushes covering the sidewalk. 3) the website said there was a hot tub (which is why we selected that place) but the hot tub had been filled in months ago. You could see the janky square where it used to be. 4) the TV had cable but the televisions had no way to order movies or chromecast - just whatever was on. The tv also kept loosing connection and hard restarting. The only guide had a channel list but nothing about programming. 5) this hotel had a higher cost than other area hotels. We chose this location out of loyalty and since it had a hot tub. I’ve stayed at many Hiltons and this was by far the least awesome. Breakfast was good at $10 for the cold continental. Other area hotels included breakfast, so…
Stayed 3 nights in Mar 2024
Response from Heath Carnes-General Manager on 18 Mar 2024
Thank you for your feedback and for staying with us during the 30 inches of snow we received. I apologize your car was in an area with snow still remaining. We had our snow removal company come through 3 times during and after the storm. However, the challenge with hotel parking lots is that the areas with cars parked cannot be plowed. Businesses without cars parked overnight can easily remove all snow from their lots (malls, restaurants, attractions, etc.). It is true we removed our hot tub 2 weeks ago. We removed any reference to a hot tub on our site and the Third-Party sites at the beginning of the year. We review these monthly to insure they are correct. A review of Expedia today showed only a reference to indoor pool. We apologize for any miscommunication.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk were always so friendly every time we walked by!
Stayed 3 nights in Feb 2024
Response from Tisha on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary, Portola Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 days. It was excellent service all the way
Stayed 2 nights in Feb 2024
Response from Tisha on 16 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Tisha on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Stafg was friendly. Good breakfast available. Wish the laundry machines took cards, since I wasn't carrying cash.
Stayed 1 night in Feb 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Cassandra

Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Dave

Travelled with family, Business traveller
Liked: Staff & service, amenities
Old place for a Hilton not what i have been accustomed to.
Stayed 1 night in Feb 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steve

Stayed 5 nights in Jan 2024
Response from Tisha on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eliu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staf is always nice and welcoming
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Windy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I'm in the area, I stay at this hotel. I feel safe and the staff is always friendly and helpful. There are many restaurants within a 3-mile radius. If you want to catch a movie there's an AMC right down the street about half a mile.
Stayed 1 night in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great for the value. There was a bus stop very close by, many businesses were within walking distance. The late checkout was nice
Stayed 3 nights in Jan 2024
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Kevin and bree, thank you for making our stay comfortable.
Stayed 3 nights in Dec 2023
Response from Tisha on 4 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joseph

Everything
Stayed 3 nights in Dec 2023
Response from Tisha on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tisha on 4 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Barbara E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 26 Dec 2023
Thank you for your wonderful rating. We hope to see you again soon!

6/10 Okay

Darwin

Liked: Cleanliness, staff & service
Property needs a good UPDATE
Stayed 4 nights in Dec 2023
Response from Heath Carnes-General Manager on 26 Dec 2023
Thank you for your feedback. We are happy to hear that the property met your expectations for cleanliness, working order and service. We look forward to our renovation that is scheduled for late 2024. Come see us again soon.

10/10 Excellent

Tino

Stayed 3 nights in Dec 2023
Response from Tisha on 9 Feb 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient and clean for a reasonable price.
Stayed 2 nights in Dec 2023
Response from Heath Carnes-General Manager on 24 Dec 2023
We are happy to see our location and hotel met your expectations. Come see us again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heath Carnes-General Manager on 24 Dec 2023
Thank you for your great feedback. Come see us again soon!