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Reviews of Hilton Garden Inn Denver Union Station, CO

3.5 out of 5
Hilton Garden Inn Denver Union Station, CO
1999 Chestnut Place, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 684 out of 1090 reviews" "
Rating 8 - Good. 241 out of 1090 reviews" "
Rating 6 - Okay. 86 out of 1090 reviews" "
Rating 4 - Poor. 53 out of 1090 reviews" "
Rating 2 - Terrible. 26 out of 1090 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Madyson kori

Liked: Cleanliness, staff & service, property conditions & facilities
wish there was breakfast as advertised
Stayed 2 nights in May 2024

2/10 Terrible

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay . thank you
Stayed 1 night in May 2024

4/10 Poor

Julian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rather unfriendly staff at desk. Big red wine stain on R side of room. Big brown coffee stain on L side of room. No blanket for bed.
Stayed 2 nights in May 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to Coors Field and Union station. Walk to restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Room was beautiful. Staff were helpful. Only downfall is it’s valet only.
Stayed 2 nights in May 2024

10/10 Excellent

Neva

Travelled with group
parking was expensive and other lots were in construction zones
Stayed 1 night in May 2024

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the mountain view from 11th floor
Stayed 3 nights in May 2024

10/10 Excellent

Kip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Can’t say enough good about it.
Stayed 1 night in May 2024

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024

4/10 Poor

Steven

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room we rented was not ready- check in is 3:00 pm and it was 3:30- they gave us a room that was not what we reserved.
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable.
Stayed 2 nights in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of the city super nice staff was here for a wedding 10/10
Stayed 2 nights in May 2024

10/10 Excellent

Tania Valeria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and welcoming
Stayed 2 nights in May 2024

8/10 Good

Kathleen Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Maverick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Christopher, Clarksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay that had everything I needed. It couldn't have been more convenient, as it is just a short walk from Union Station.
Stayed 2 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great service, very attentive and helpful.
Stayed 1 night in Apr 2024

6/10 Okay

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcia, Palmetto

Travelled with family
Liked: Amenities
Convenient and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Apr 2024

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay , Thank you ! Room was great . Location perfect.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jenna

Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front end staff and restaurant staff were all great..very friendly and helpful. Made good recommendations when asked. Very comfortable beds. Really couldn't hear the traffic outside. Hotel location is close to shopping and eating and sports stadium..all very walkable. Great experience!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to food and drinks
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Bothell

Stayed 1 night in Apr 2024

4/10 Poor

Farzdeep

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Yulunda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and centrally located!
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quick access to all you would want to do in LoDo.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Stayed 4 nights in Apr 2024

10/10 Excellent

Jay

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the easy proximity to RiNo and also to Union station area. The staff was friendly and valet was very convenient with unlimited in and out from the parking garage. Our kids enjoyed the pool. I think the chemical balance was pretty high on the chlorination, but it was good to have an indoor pool for the early spring season.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Great rooms. We should have used the valet parking [we did on our return trip to catch the train in Denver], and got caught by the parking brigade -- what city street sweeps twice a week? Read the signs carefully! Note that valet parking is at considerable cost (list $49/night), so if you can put off renting a car, do so, this part of Denver is very walkable and transportation is plentiful. Ate at Woody's, and while it wasn't what it should have been for one of us, they agreed and comped us that meal and apologized profusely. Our starters and other meal was fine, and we appreciated their understanding.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Denise, Covina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're ever looking to stay in Denver this is the place to stay. Convenient location, walking distance to grocery stores, union station and Coors Field. The restaurant that is attached was a big plus when looking for something to eat.
Stayed 3 nights in Apr 2024

8/10 Good

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how peaceful it was even though it was downtown. I think if they had a little shuttle that would take a certain distance from the hotel would be really helpful! Save some money on Ubers and transportation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Close to coors field
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay and awesome staff
Stayed 1 night in Apr 2024

10/10 Excellent

andrea

Travelled with partner
Great location next to ballpark.
Stayed 1 night in Apr 2024

8/10 Good

Jerry L

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly and very helpful
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Jerry,Thank you for choosing to stay with us at Hilton Garden Inn Denver Union Station. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie, Hazelwood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were mixed in their friendliest and customer service skills. River was great and the others seemed uncaring and offish. They do not have coffee available all the time. They seem short staffed. Parking is valet or get your car vandalized. It's $50 bucks a day! Breakfast is $32 a day. Kinda high rates after the price you already paid.
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Julie,Thank you for being our guest at Hilton Garden Inn Denver Union Station. River is a valued team member, and she'll be delighted to learn she left a memorable impression on you. While we understand your thoughts on parking, please know you can review our published rates online before making a reservation. That said, your comments are appreciated, and we'll focus on delivering the friendly service we strive for. It was a pleasure to have you, and we hope to welcome you back soon for a truly exceptional stay.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Woody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a really great location. Easy walk into LoDo and Coors field. Also just blocks away from the South Platte River Park.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Woody,Thank you for choosing Hilton Garden Inn Denver Union Station! We're glad our location was ideal for your trip, and we look forward to seeing you again soon.Warm Regards,Daniel DohnerGeneral Manager

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is only four blocks from the Amtrak Union Station in Denver. Gave us a great opportunity to hike all over downtown.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Ken,Thank you for choosing Hilton Garden Inn Denver Union Station! We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.Warm Regards,Daniel DohnerGeneral Manager

10/10 Excellent

Alondra

Stayed 3 nights in Mar 2024