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Reviews of Fairfield Inn and Suites by Marriott Denver Aurora/ Medical Center

2.5 out of 5
Fairfield Inn and Suites by Marriott Denver Aurora/ Medical Center
13851 E Harvard Ave, Aurora, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 979 reviews" "
Rating 8 - Good. 278 out of 979 reviews" "
Rating 6 - Okay. 104 out of 979 reviews" "
Rating 4 - Poor. 69 out of 979 reviews" "
Rating 2 - Terrible. 66 out of 979 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Travelled with family
Liked: Staff & service, amenities
Staff were efficient and knowledgeable. Housekeeping Supervisor came to room to make sure everything was ok. Bed was very uncomfortable and sofabed was old and stained.
Stayed 4 nights in May 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable stay with courteous, professional staff. Highly recommended.
Stayed 4 nights in May 2024

6/10 Okay

Symmone

Business traveller, Travelled with partner
The staff was nice . The thing I didn’t like was the fact that for a Marriott the bed wasn’t comfortable and the pillows were horrible ! Not enough on the bed . The breakfast wasn’t great either
Stayed 3 nights in May 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time that we checked in to the time we checked out Greet it with a smile, anything we needed. They had it right there and then Breakfast was awesome, awesome manager when cameain't in? Ask everybody how they were doing. Make sure the area was cleand everybody was happy. We've been people that were staying there. We're very nice and polite as well. Definitely will be back
Stayed 4 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well cared for. Alla was outside often making sure things were .maintained. She was very friendly and helpful as was all the staff. Treyvon carried my laundry for me and other staff were understanding when I key locking myself out of my room. Unfortunately, my rental car was hit by another car and I had to file a police report on the hit and run, which prevented me from getting medical help for a breathing problem for a day. All I all, though my stay was a quiet comfortable place to recuperate from my illness. I will definitely come back!
Stayed 9 nights in Apr 2024
Response from Sue Jensen on 8 May 2024
We want to thank you for choosing to stay with us. We are glad you enjoyed your stay. We are sorry to hear about your car being broke into as well as not being able to get medical help. We will work on improving on things around here to make your next stay better.

10/10 Excellent

Stewart

Travelled with partner
Friendly greeting, help exchanging rooms (not their fault, TV noise late), best continental breakfast, all around great!
Stayed 1 night in Apr 2024
Response from Sue Jensen on 8 May 2024
We want to thank you for choosing to stay with us. We are glad you had a good experience with us. We have shared your experience with our staff and greatly appreciate the feed back.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel twice now and I enjoyed both times. Not too expensive and they have some nice amenities, decent location with dining options around.
Stayed 3 nights in Apr 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

10/10 Excellent

Selamarie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The homeless people who kept coming around was frustrating.
Stayed 4 nights in Mar 2023
Response from Sue Jensen on 8 May 2024
We are glad you chose to stay with us. We are sad to hear it was not all great. We will endeavor improve thigs so your next stay with us will be better

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the mountains is beautiful. The property is well maintained. Salt was put down on sidewalks after a snow storm. I would come here again. All the staff were friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

10/10 Excellent

Jeanie, Lompoc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff art check-in.
Stayed 1 night in Apr 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elle- Guest Services on 21 Apr 2024
Thank you Toni! We appreciate having guests like yourself that will share your feedback and let us know about your experience.

2/10 Terrible

Laura

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The area was scary. wE CANCELLED AND WENT ELSEWHERE.
Stayed 1 night in Apr 2024
Response from Sue Jensen on 8 May 2024
We are sorry to hear you did not like the area. We will endeavor to fix things and hope to see you stay with us. Thank you for your feedback we appreciate it

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

10/10 Excellent

Makayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like home the only problems we had were the outside light shined in the room need better curtains the pool was closed and there was a puppy barking from 3am to 6am
Stayed 1 night in Mar 2024
Response from Elle- Guest Services on 5 Apr 2024
Hello Makayla! Thank you for your review. We did have the pool closed while we resurfaced and updated it, we are sorry this impacted your experience. We have all the upgrades completed and the pool is open and ready for your return. We hope you will stay with us again soon and enjoy it.

10/10 Excellent

Fab

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pricing, staff was very nice and friendly. Pool & hot tub was very clean and stocked with towels.
Stayed 3 nights in Mar 2024
Response from Elle-Guest Services on 5 Apr 2024
Thank you Fab! We are so happy to hear about your recent experience. We hope you will stay with us again soon!

4/10 Poor

Shirley

Disliked: Cleanliness, property conditions & facilities
Close to shops
Stayed 7 nights in Mar 2024
Response from Elle- Guest Services on 21 Apr 2024
Thank you Shirley. We are proud to be in Aurora, where there is so much to do and experience. We love Colorado and are thankful that you chose to stay with us while enjoying the Aurora and Denver Areas. Happy Travels!

2/10 Terrible

Mona

Stayed 1 night in Mar 2024
Response from Sue Jensen on 8 May 2024
We apologize your stay with us wasn't the best. We will endeavor to improve on things to make your next visit more enjoyable. Thank you for your valuable feedback

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The property & the room was clean & well maintained. The breakfast was delicious & all the staff i interacted with were very helpful & friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

8/10 Good

Levia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the hotel was clean, it was poorly marketed. I chose the hotel mainly because the hotel's website showed the hotel as having a pool. In reality, the pool was undergoing a major renovation and was expected to be closed for a month. The manager offered a free night and never followed through with this offer.
Stayed 1 night in Mar 2024
Response from Elle- Guest Services on 8 Mar 2024
Dear Paul, thank you for taking the time to give us your feedback. I understand the disappointment of the pool being unavailable during your stay. I did offer for you to come back and experience our newly updated pool when you return to the area. I absolutely follow through on my offers, you can contact us directly and we will welcome you back to enjoy the pool now that the resurfacing project is completed. Thank you for your understanding while we make these upgrades that will thrill our guests. We hope to see you again!

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service
Denver stay
The hotel was clean, however, the bed sagged in the middle, the body wash in the shower was empty and the hot tub was not working. One of the main reasons I booked there was for the hot tub. Breakfast was good.
Stayed 1 night in Feb 2024

2/10 Terrible

Elena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We came out to relax in the pool for the weekend and it was closed. Didn't receive any info it was closed till we got there. Very disappointing
Stayed 2 nights in Feb 2024

10/10 Excellent

Cortney

Stayed 1 night in Feb 2024
Response from Sue Jensen on 8 May 2024
I want to thank you for staying with us and glad you had a great experience with us. I have shared this with our staff. We look forward to you staying with us again

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
The reason why I booked at this location was due to pool and hot tub for exercise but it was closed
Stayed 2 nights in Feb 2024

10/10 Excellent

Khongorzul

Liked: Cleanliness, amenities
Breakfast was fine. Rooms were clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Phung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Shana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were charged at different rates for different nights, all different from booked price. Pool was closed.
Stayed 2 nights in Feb 2024

2/10 Terrible

Billy, Avon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed that the website doesn’t show that the pool is out of service until you get there and then OPPS can’t approve a refund when my goal was to enjoy the indoor pool and spa😭
Stayed 1 night in Feb 2024

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable.
Stayed 4 nights in Feb 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to so many dining options. Easy and convenient
Stayed 2 nights in Feb 2024

4/10 Poor

Mandi

No pool/hot tub available.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Reyes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again and recommend
Stayed 2 nights in Feb 2024

4/10 Poor

Haji

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Elle Franks on 9 Feb 2024
Mr. Haji, thank you for taking time to review your recent stay. We understand how frustrating it can be when you aren't able to check in early and again want to apologize for your difficulty. We were sold to capacity and were unable to accommodate the early check in request. We hope you will give us an opportunity to host you when you travel to the area again and we will have an early check in option for you on that trip. Thank you for your time and consideration.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

tamika

Stayed 3 nights in Jan 2024

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fairly reasonably priced! Staff amazing and breakfast was included every morning. Great quiet location and walking distance from the light rail. Beds are comfortable and the hotel was very clean. Definitely recommend and will stay again in the future.
Stayed 6 nights in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. No
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Stayed 7 nights in Aug 2023

2/10 Terrible

Shelby

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was closed and wasn’t given a notice. We got moved 3 times to different rooms because the toilet wasn’t working. The breakfast was terrible. They didn’t even make coffee. The ice machines on every floor broke.
Stayed 2 nights in Jan 2024
Response from Elle Guest Services on 20 Jan 2024
Shelby, we are so sorry the pool wasn't available during your stay. We did suffer a frozen pipe during our recent cold snap and unfortunately we had no notice. We understand your frustration and are so sorry this impacted your recent stay. Thank you for taking the time to share your feedback.

4/10 Poor

Sheryl, Aurora

Disliked: Property conditions & facilities
No coffee, printer broken so no receipts, then double taxed and the deposit was 20.00 not 2.00
Stayed 1 night in Jan 2024
Response from Elle Guest Services on 20 Jan 2024
Hi Sheryl, it looks like you need a copy of your receipt. We do have a 20 deposit, the 2.00 fee is the fee the city of Aurora charges all guest of hotels. That deposit should be released upon checkout without charges pending. You should have received your receipt from the website that you booked through We understand how difficult it is when equipment fails. Thank you for taking the time to review your experience.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Quick overnight trip for my family passing through Denver. Enjoyed my stay, very helpful staff. Had some outdated items but it wasn't a huge deal. The light over the sink is very dim and I couldn't see very well. Not a big deal though.
Stayed 1 night in Jan 2024
Response from Elle Guest Services on 20 Jan 2024
Thank you Robert, we appreciate your feedback. We are set for a renovation later this year and are looking forward to it. Hope you return to see our new look!

10/10 Excellent

ANNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. I believe one of the ladies name, is Gigi. She was kind, professional and knowledgeable. The amenities and atmosphere at Fairfield are great, especially for the price. I would definitely recommend this hotel, and I would stay here again!
Stayed 1 night in Dec 2023
Response from Elle Guest Services on 20 Jan 2024
Thank you Annette, we appreciate your feedback. We agree, Gigi is great and are so happy to share your kind words with her. We hope to see you again soon!

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Elle Guest Services on 20 Jan 2024
Thank you Jessica, we appreciate your feedback. Thank you for taking the time! Happy travels.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I will say that the rooms are clean. The staff I dealt with was very easy to work with. If you're in the Denver area I would recommend this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023