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Reviews of Courtyard by Marriott Denver Cherry Creek

3 out of 5
Courtyard by Marriott Denver Cherry Creek
1475 S Colorado Blvd, Denver, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1005 reviews" "
Rating 8 - Good. 262 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 62 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness
Damaged couch, tear. Great view.
Stayed 2 nights in May 2024

8/10 Good

Gaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Ricardo

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was really small and shower was full of hairs
Stayed 2 nights in May 2024
Response from Guest Service Team on 20 May 2024
Dear valued guest, We would like to extend our sincere apologies for the condition of your bathroom and we thank you for taking a moment to share your feedback and for rating your stay. If given the opportunity, it would be a pleasure to have you as our guest again and earn your loyalty. Thank you again and we wish you a wonderful week.

10/10 Excellent

Adriel

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Service Team on 20 May 2024
Dear valued guest, It was a pleasure having you as our guest and our team is thankful that you took the time to rate your most recent stay with. We hope to have you as our guest again in the near future and wish you a wonderful week ahead.

6/10 Okay

Brian, Timnath

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The property needs renovation. It's dated. Bath towels should not sit above the toilet. Ick. The Internet was quite "bursty." That could be due to the recent solar storm, however? Breakfast should be included.
Stayed 1 night in May 2024
Response from Guest Service Team on 16 May 2024
Thank you for your feedback and for rating your most recent stay with us, we greatly appreciate it. We wish you a wonderful week ahead!

10/10 Excellent

Ana-Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 1 night in Feb 2024
Response from Guest Service Team on 16 May 2024
It was a pleasure having you as our guest and our team would like to thank you for taking a moment to rate your stay with us. We are very pleased to see that our team earned a 5 out of 5!

10/10 Excellent

Lyndal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, easy parking, safe area. Good overnight during travel.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 14 May 2024
On behalf of our entire team, thank you for rating your most recent stay with us and for providing feedback to our team and for our future guests. We hope to host you again in the near future!

10/10 Excellent

Tandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Apr 2024
Response from Guest Service Team on 13 May 2024
It was a pleasure having you as our guest and we hope to have you as our guest again in the near future!

10/10 Excellent

ardeshr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing , all very customer focused and willing to help with a smile.
Stayed 2 nights in May 2024
Response from Guest Service Team on 7 May 2024
It was a pleasure having you as our guest and we thank you for not only rating your stay but for also providing our team and future guests with feedback, we greatly appreciate you!

10/10 Excellent

edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 3 May 2024
Thank you for taking the time to rate your stay with us and we are very pleased to see that our team earned a perfect 5 out of 5! It is always our goal, as a team, to provide a positive and one of a kind experience for each and every guest. We hope you have a wonderful weekend!

10/10 Excellent

Sertoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 7 May 2024
Thank you for choosing our property and for rating your most recent stay with us. We hope to have you as our guest again in the near future.

4/10 Poor

Carole

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Ashley Martinez on 1 May 2024
Dear valued guest- thank you for rating your most recent stay with us and our team would like to apologize for not providing you with excellent service. We se that our team earned a low score and for this, we are truly sorry. If given the opportunity, it would be a pleasure to have you as our guest again or if you would like to discuss the reasoning for a lower rating score, please do not hesitate to contact our property and speak with our GM. Thank you and have wonderful rest of your week.

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 29 Apr 2024
On behalf of our team, I would like to thank you for not only being our guest but for also taking a moment to rate your most recent stay with us. We are very pleased to see that our team earned a 5 out of 5! Have wonderful week and we hope to have you as our guest again in the near future!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Courtyard provided a pleasant property for a reasonable price. Clean, comfortable and convenient.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 25 Apr 2024
It was a pleasure having you as our guest and our team would like to thank you for not only rating your recent stay with us, but for also providing our team with feedback. We hope to have you as our guest again in the near future and have a wonderful rest of your week.

4/10 Poor

Vicky

Disliked: Staff & service, property conditions & facilities
Never made up our room. Asked twice at the front desk to have room made up
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 21 Apr 2024
Thank you for your feedback and we will be sharing your rating with your team. It is always our goal to earn an excellent rating with each guest. We wish you a wonderful week.

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay people friendly staff thumbs up to stay here as well.
Stayed 2 nights in Dec 2023
Response from Guest Service Team on 18 Apr 2024
Thank you for rating your most recent stay with us and for providing our team with feedback. We wish you a wonderful rest of the week.

10/10 Excellent

elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 18 Apr 2024
Thank you for rating your most recent stay with us. We wish you a wonderful rest of the week.

2/10 Terrible

Kendall

Stayed 2 nights in Apr 2024
Response from Guest Service Team on 3 May 2024
Our team sincerely apologizes for not providing you with a service where we would have earned a higher rating for your experience. We sincerely extend our apologies and if you have a moment, we would like to speak with you directly regarding your stay.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no one's fault, but Internet was down, causing chaos for check in
Stayed 1 night in Apr 2024
Response from Guest Service Team on 12 Apr 2024
Thank you for your feedback and we truly apologize for this issue. We are continuing to work with Marriott to restore their network.

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! We will be back there!
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 7 Apr 2024
Thank you for rating your most recent stay with us and we look forward to having you as our guest again in the near future.

10/10 Excellent

Joline

Stayed 5 nights in Mar 2024
Response from Guest Service Team on 25 Apr 2024
Thank you for rating your recent stay with us and our team is very pleased to see that we earned a 5 out of 5! We hope to have you as our guest again in the near future and wish you a wonderful rest of your week.

6/10 Okay

Staci

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Service Team on 7 Apr 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Parking fees
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Thank you for rating your recent stay with us! We wish you a wonderful week.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel, itself, was clean and in good repair. I'm disappointed that you had to pay for everything like parking and water. However, The front desk did give us complimentary bottles of water when we asked. The most frustrating thing about the hotel was the lack of service from the staff. They were more concerned with conversing with each other than helping the guests. The music was so loud in the lobby that it was hard to have a conversation. The workers at Starbucks seemed inconvenienced when we placed a coffee order. Overall, disappointing, I expected more from this level of hotel.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 24 Mar 2024
Thank you for rating your recent stay with us. We wish you a wonderful week ahead.

2/10 Terrible

April

Disliked: Staff & service, property conditions & facilities
We chose not to stay here. Booked a king bed with sleeper sofa and a bathtub. 1st room had no tub. 2nd room was a small room with queen bed. Front desk staff not very friendly upon arrival.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 24 Mar 2024
Thank you for rating your recent stay with us. We wish you a wonderful week ahead.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Hot tub bubbles were very intense. Not very many dining options around. Public transportation a 15 minute walk.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 24 Mar 2024
Thank you for rating your recent stay with us. We wish you a wonderful week ahead.

10/10 Excellent

Alyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy and clean I could smell the cleaning products when I walked in. Starbucks being downstairs near the lobby is An extra bonus!
Stayed 1 night in Mar 2024
Response from Guest Services Team on 18 Mar 2024
Thank you for being our guest and for rating your most recent stay with us. Wishing you a wonderful week.

4/10 Poor

Xuelei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 18 Mar 2024
Thank you for being our guest and for rating your most recent stay with us. Wishing you a wonderful week.

10/10 Excellent

Robert, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 18 Mar 2024
Thank you for being our guest and for rating your most recent stay with us. Wishing you a wonderful week.

6/10 Okay

Sarabeth

The bed was terrible. Hard lumpy mattress. And the linens were old and gross. Sheets wouldn’t stay on due to aged elastic. Towels were thin and coarse. I had to buy egg crate pads and a pillow in order to attempt sleep. I asked for padding and they brought me an old thin mattress pad. Wouldn’t stay here again.
Response from Guest Service Team on 11 Mar 2024
Thank you for your feedback and for rating your most recent stay with us. Our sincere apologies that you found the comfort of our beds not to your satisfaction and that our team was unable to resolve this for you. Again, thank you for sharing and have a wonderful week.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to Denver to visit our Univ of Denver student. Fantastic location! Kevin was super helpful this time around. Highly recommend!
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 8 Mar 2024
Dear valued guest- it was an absolute pleasure having you as our guest and we greatly appreciate you taking the time to rate your most recent stay with us. We look forward to having you as our guest again in the near future!

4/10 Poor

Ronald

Stayed 1 night in Feb 2024
Response from Guest Service Team on 24 Mar 2024
Thank you for rating your recent stay with us. We wish you a wonderful week ahead.

10/10 Excellent

Morgan, Cheyenne

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for those needing to visit patients at Swedish!
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for rating your recent stay with us and for choosing our property while visiting Denver. We hope to have you as our guest again soon.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what we expected froma Marriot property
We arrived to our room to find the floors in acuumws. Trash cans on the bed and the sofa cushions off the sofa. There was a wet coffee puddle on the carpet and the shelf in the shower falling off the wall. When we called the front desk to tell them, they offered no apology and simply said "we'll make a note of it so you don't get charged" at check out, they said the same thing when I reported the issues. They never offered us a new room even though the hotel was nearly empty. No apology. No compensation Disappointing service.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Thank you for providing feedback regarding your most recent stay with us. We will pass this information onto our Manager who will be in contact with you directly. Our sincere apologies and we wish you a wonderful week.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Team on 13 Feb 2024
Thank you for rating your most recent stay with us and we are pleased to see that our team earned a 5/5. We hope to have you as our guest again in the near future!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and Excellent Customer Service
The check in was great. I was checked in quickly and the gentleman was very friendly and helpful. I had a package delivered ahead of my arrival and the process to retrieve it was easy. This hotel was very clean. The lobby was clean and welcoming. The water with fresh fruit is a great addition and they changed the fruits up each day. The pool and gym were both clean. The lobby bar is nice and the server Patty is great. During your stay you should definitely eat at the hotel and have Patty serve you. She is the most welcoming person I have come across in a hotel restaurant. She makes you feel like a valued guest. The room was clean (except the coffee machine) and a perfect size. I specifically asked for a room away from the elevator as I am a light sleeper. This is one of the few hotels that actually got it right. So huge kudos to reservations for getting that right. The one thing that I was not happy with was that they did not have free coffee in the lobby. There is a Starbucks in the lobby but the option for regular free coffee would be nice right next to the flavored water. Especially since the coffee maker in my room was not clean where the water goes.
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 9 Feb 2024
We would like to extend our gratitude for taking the time to leave such wonderful feedback about our team and your most recent stay with us. We hope to have you as our guest again in the near future and wish you a wonderful weekend.

10/10 Excellent

BERNADETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Very nice rooms.
Stayed 1 night in Jan 2024
Response from Guest Service Team on 30 Jan 2024
Thank you for being our guest and for rating your most recent stay with us! We wish you a wonderful rest of your week.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for my connecting business during this visit Nice personal
Stayed 1 night in Jan 2024
Response from Guest Service Team on 26 Jan 2024
Thank you for your feedback and for being our guest. Wishing you a wonderful weekend!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great only issue was gym was often VERY hot when we would be in there
Stayed 4 nights in Jan 2024
Response from Guest Service Team on 26 Jan 2024
Thank you for your feedback and for being our guest. Wishing you a wonderful weekend!

6/10 Okay

Amy

The water was warm not hot for showers and bath.
Stayed 1 night in Jan 2024
Response from Guest Service Team on 26 Jan 2024
Thank you for your feedback and for being our guest. Wishing you a wonderful weekend!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Guest Service Team on 26 Jan 2024
Thank you for your feedback and for being our guest. Wishing you a wonderful weekend!

2/10 Terrible

Verified traveller

I was not informed that parking at the hotel was an added charge!!
Stayed 1 night in Jan 2024
Response from Guest Service Team on 26 Jan 2024
Thank you for your feedback and for being our guest. Wishing you a wonderful weekend!

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Team on 17 Jan 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on 15 Jan 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future. Have a wonderful week!

8/10 Good

Natalie

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 15 Jan 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future. Have a wonderful week!

10/10 Excellent

Heeyoung

Stayed 2 nights in Jan 2024
Response from Guest Service Team on 15 Jan 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future. Have a wonderful week!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
We appreciated the location and a sense of security. It was located fairly near to the hospital we were visiting. The restaurant offered morning and dinner menus, that although somewhat limited, allowed us to not have to drive in search of meals. Our room was a smaller one, but clean. Annoying heater, but that seems to be standard among hotels in winter.
Stayed 1 night in Jan 2024
Response from Guest Service Team on 15 Jan 2024
Thank you for rating your most recent stay with us and we hope to have you as our guest again in the near future. Have a wonderful week!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Not interested in ever returning
The bathroom is so tiny, wasn’t a fan and it will be a deal breaker for a return stay. The beds are hard. The true deal breaker for a return is a $12 daily parking charge when they have a huge parking lot that is their lot. Staff was friendly and good shower pressure, nice for a change in a hotel!
Stayed 1 night in Jan 2024
Response from Guest Service Team on 11 Jan 2024
Thank you for being our guest and for rating your recent stay with us. Wishing you a wonderful weekend.

10/10 Excellent

Marie, Cortez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on 11 Jan 2024
Thank you for being our guest and for rating your recent stay with us. Wishing you a wonderful weekend.

10/10 Excellent

Wanjie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Service Team on 11 Jan 2024
Thank you for being our guest and for rating your recent stay with us. Wishing you a wonderful weekend.