Exterior

Reviews of Best Western Denver Southwest

2.5 out of 5
Best Western Denver Southwest
3440 S Vance St, Lakewood, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rieko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff member was very kind. There was free coffee at the entrance. Breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable king bed. Quiet hallwayd
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel Dinasour theme kinda weird
Stayed 1 night in May 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Dinosaur themed great
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, great staff
Stayed 1 night in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great area with great views.
Stayed 1 night in May 2024

6/10 Okay

Brian, Chula Vista

Stayed 2 nights in May 2024

6/10 Okay

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best pool in Denver. It’s actually heated! All other pools say they are but are ice cold. It’s fabulous AND Clean!! Perfect for littles. They have a large cleaning staff and actually work all day. Very impressive!
Stayed 2 nights in May 2024

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great stay.
Stayed 2 nights in May 2024

6/10 Okay

Elif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very firm, if you like firm box spring beds, you’ll be good. The comforter was very thin. The staff was amazing and the breakfast options were decent.
Stayed 3 nights in May 2024

8/10 Good

Marie, Cortez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pricing
Stayed 1 night in May 2024

8/10 Good

brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast staff was terrific!
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
I reserved a 2 queen room. Was given a king plus a cot, which I was fine with. After I signed the check in and was charged, I was then told there was no tv or shower head. The man at the counter didn't seem to think that was a problem until I said it was. He said he would get the maintenence guy in asap to hopefully take care of the shower. We got into the room to find no blankets on the bed. The sheets looked like they had been there for months. Dust and other particles all over them. There was dirt, spill spots, trash and dead bugs all over the floor. The alarm clock was under the bedside table. Went to ask for blankets and was given 2 of the thin ones that go under the comforter. After discovering the sheets were dirty we went to ask for clean ones. An older woman brought towels. When she was told we needed sheets not towels she responded with an eye roll and walked off with the towels. I decided at that point we weren't staying. The man then came back to the counter to get us checked out. I told him he should have that room cleaned before giving it to anyone else. He had absolutely nothing to say. Not until he handed me my refund receipt. At that point he went on to tell me how the manager would be calling me (never did) and that I should contact Expedia to ensure I got my refund. Not sure how that is Expedia's or my responsibility. If i haven't received my refund by the next 2 business days i will be calling my bank and Best Western corporate office. Worst experience
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved hot tub
Stayed 3 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
There was no hot water in the morning
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying at this Best Western! I am a Germaine, and it was clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Eden

Stayed 1 night in Apr 2024

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at front desk was friendly, explained that their system was down so he couldn't look up our reservation but was able to get us a room. Their king bed looked more like a queen. Wish they served breakfast longer
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and inviting. They went out of their way to make sure we had a great experience. We will be back!
Stayed 3 nights in Apr 2024

4/10 Poor

Shawn Deen

Liked: Cleanliness, staff & service, property conditions & facilities
Our only problem was the hotel was very loud doors seem to slam all night long. We were by an exit on the second floor, so maybe the exit door was slamming or the other guest were slamming their doors. We were there for sleep three nights, barely slept any of them, great food was good was good
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachael, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
The dinosaur theme is beyond just artistic. For the dinosaur fan, there are fossils on loan from the Morrison Museum, there are murals from museums, and drawings on the room walls from original paleo-artists. This place is unbelievably cool.
Stayed 1 night in Apr 2024

10/10 Excellent

Tara Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many good restaurants around. Someone kept dropping nails in the parking lot so my husband kept picking them up so no one’s tires got popped. Will be back for the dinosaurs! Please don’t serve super thin bacon. Staff was very friendly and responded quickly to maintenance issue.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property which has been very well maintained. Our stay of 7 days went very smoothly with no unexpected charges. Excellent management. Breakfast was the usual waffles, eggs, fresh fruit, etc. I would recommend this hotel to my friends.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tyra, surrey

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Great place to stay and the dinosaur theme was a fun bonus. Very clean rooms and friendly staff. Hot breakfast was decent, too. We’ll stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mylita

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Very bad customer service experience at the check out. This stay was work related. Had a morning meeting in town and was not sure if I can make it by 11 am check out time. Explained situation and asked if I could leave a small cary on at the desk. Was told a simple “no” without any explanation, then asked if I could extend the checkout time by 30-60 min. The answer was “you can buy one more full stay” Checked out by 8:30 am and the front lady was on the phone with her family or friends the entire time.

10/10 Excellent

Thomas, Harlingen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Aric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Feb 2024

8/10 Good

Denise, Keystone Heights

Liked: Cleanliness, staff & service
The dinosaur theme was a pleasant surprise! Nice staff, interesting decor. I had a problem with a door that didn't open easily because "it's been broken for awhile" and the bar was closed because they didn't have a bartender. Not a bad place to stay for a night or two.
Stayed 1 night in Feb 2024

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Clean rooms
Stayed 7 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Miles

Travelled with group
Liked: Cleanliness, room comfort
Had high hopes, was mildly let down.
We were really excited to stay here with the dinosaur theme and outdoor heated pool etc. There was 1 person working, he was new, but wonderful. The bar was closed due to no staff. The outdoor pool was not very warm and the towel bin had blown into the pool, we ended up in the hot tub which was fine. The room had a couple burned out lights and the bathroom carpet was dirty. Someone left a magic eraser sponge on the windowsill in there. The size of the room was a great value. It was frustrating trying to haul our luggage up to the second floor, due to there not being any elevators. We felt bad for the 1 gentleman that had to work alone.
Stayed 1 night in Feb 2024

6/10 Okay

Arleen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A fun hotel especially if you are into dinosaurs! Staff was very nice and helpful. Property is somewhat dated and not as clean as it should be. Expedia description of the room was not what it actually is.
Stayed 3 nights in Feb 2024
Response from -Vivian Assistant General Manager on 10 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be very nice and helpful, and we appreciate your positive remarks about our dinosaur-themed ambiance.We apologize for any inconvenience caused by the dated appearance of our property and any cleanliness issues you encountered during your stay. Please rest assured that we take all guest feedback seriously and are committed to addressing these concerns promptly to ensure a more enjoyable experience for all our guests.Regarding the discrepancy between the room description provided by Expedia and the actual accommodations, we understand the frustration this can cause and will work closely with our booking partners to ensure accurate descriptions are provided to avoid any future discrepancies.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve.Thank you once again for choosing to stay with us.

8/10 Good

Jean-Loup

Business traveller
Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from -Vivian Assistant General Manager on 5 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Rocci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was really convenient for us and we were surprised to be so close to a Planet Fitness.We thought breakfast was convenient and pretty good. There was a different special each day. The only reason for conditions 4 star, hallways&rooms a little dated.
Stayed 3 nights in Jan 2024
Response from -Vivian Assistant General Manager on 1 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great location and staff.
Stayed 1 night in Jan 2024
Response from - Vivian Assistant General Manager on 1 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Julienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel. Clean and comfortable. Pool area was nice. Heated in January. I would stay here again.
Stayed 1 night in Jan 2024
Response from -Vivian Assistant General Manager on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Joanna Marie

Stayed 1 night in Jan 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dino-myte hotel!
The Dinosaur Hotel is so much fun! They have a paleontologist come do chats in the lobby and the lobby is full of fossils and other Dino ephemera. They have a hot breakfast, but some items were running low on stock, which was kind of a bummer, but I understand! The heated pool and hot tub were a special bonus and super fun. We came for the dinosaur decorations and theme. My only concerns had to do with details online: there’s no longer a restaurant, just the complimentary breakfast. We also booked a king suite, and they only had a queen suite available. The bed and pillows were comfortable and everything was clean. Staff was polite and friendly.
Stayed 2 nights in Jan 2024
Response from -Vivian Assistant General Manager on 29 Jan 2024
Thank you for taking the time to share your experience at The Dinosaur Hotel. We're delighted to hear that you found our establishment to be enjoyable, especially with our paleontologist chats and the extensive dinosaur-themed decor in the lobby. It's wonderful to know that you appreciated the unique features we offer, including the heated pool and hot tub.We sincerely apologize for any inconvenience caused by the low stock of certain breakfast items during your stay. Your understanding is greatly appreciated, and we assure you that we are actively working to address this issue to ensure a more consistent experience for our guests in the future.Regarding your feedback about the details provided online, we apologize for any confusion regarding the restaurant and suite availability. We will review and update our online information promptly to reflect the changes accurately. Your input is invaluable as we strive to provide clear and transparent communication to our guests.While we regret that a king suite was not available during your visit, we hope that the comfort and cleanliness of the queen suite met your expectations. Your kind words regarding our staff's politeness and friendliness are truly appreciated, and we will ensure that your commendations are shared with the team.Once again, thank you for choosing The Dinosaur Hotel for your stay. We hope to welcome you back in the future and provide you with an even more memorable experience.

2/10 Terrible

Amber

Stayed 1 night in Jan 2024
Response from -Vivian Assistant General Manager on 27 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Leonardo, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there
Stayed 4 nights in Jan 2024
Response from -Vivian Assistant General Manager on 27 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Douglas, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from -Vivian Assistant General Manager on 25 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Yusi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No help
I had a two night reservation. When i arrive the lady tells me i have 2 bookings i confirmed i only made one. The following day when we come back they inactivated my room key saying i only had made reservations for 1 night. I sent them email confirmation they insisted the couldn't find my booking # which made no sence cause i checked in with the same booking number. They were useless in trying to figure it out.
Stayed 2 nights in Jan 2024
Response from -Vivian Assistant General Manager on 22 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Providing a seamless and enjoyable stay is our top priority, and it's disheartening to hear that we fell short of your expectations.We understand the frustration caused by the issues with your reservation and the challenges you faced when trying to resolve them. Your concerns have been shared with our team, and we are actively investigating the situation to identify and address the root causes to prevent a recurrence.We appreciate your patience and cooperation in providing email confirmation and other details to assist in the resolution process. Rest assured that we are taking corrective measures to ensure better communication and coordination among our staff to avoid such discrepancies in the future.Our commitment is to deliver exceptional service, and your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you in the future and showcase the improvements we are implementing.If there is anything specific you would like us to address or if you have further details to share, please feel free to reach out to our guest relations team. We genuinely value your feedback, and your satisfaction remains our utmost priority.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.

10/10 Excellent

Linda K

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff responded quickly to a noise complaint. Problem resolved.
Stayed 1 night in Jan 2024
Response from -Vivian Assistant General Manager on 21 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Reach out!