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Great friendly staff. The payment plan for parking is kinda nonsense since it wasnt mentioned anywhere and way too expensive for what it was. Also what was with your art? Why is every floor just 14 copies of the same thing? Again staff was phenomenal
Dylan
Stayed 5 nights in May 2024
Response from TownePlace Suites Staff on 10 May 2024
Dear Valued Guest,Thank you for taking the time to comment on your recent stay with us. I am so glad to hear that you enjoyed your stay with our phenomenal staff from breakfast and front desk to housekeeping and maintenance. We look forward to seeing you back next time you are in Denver and wish you safe travels to your next destination!
Response from TownePlace Suites Team on 24 Apr 2024
Dear Valued Guest,We thank you for taking the time to comment on your recent stay with us. We are thrilled to hear that you enjoyed your stay. We look forward to seeing you back soon!
6/10 Okay
Abram
Business traveller
18 Apr 2024
Liked: Staff & service
The cleanliness was not great. The breakfast options were limited and fruits were not fresh. If you are a light sleeper, you will be woken up so early because of guests stepping in the room above you which was so uncomfortable.
Abram
Stayed 6 nights in Apr 2024
Response from TownePlace Suites Team on 24 Apr 2024
Dear Valued Guest, Thank you for sharing your feedback with us, I apologize for the issues you encountered during your stay, including cleanliness, breakfast options, and noise disturbances. Rest assured that we are taking immediate action to address these concerns and improve our services. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.
Was close to venue we attended. Shocking never heard sirens since next to hospital.
James
Stayed 1 night in Apr 2024
Response from TownePlace Suites Team on 24 Apr 2024
Dear Valued Guest,Thank you for sharing about your experience with us. I am glad to hear that our location worked out for the venue that you were attending, and that we were able to provide you with a quiet and relaxing stay during your visit. We thank you again for choosing to stay with us and look forward to seeing you back again next time.
10/10 Excellent
Theresa
7 Apr 2024
Liked: Property conditions & facilities
Theresa
Stayed 5 nights in Mar 2024
Response from Barbara E. on 9 Apr 2024
Thank you for your review of the TownePlace Suites Denver Downtown. We look forward to seeing you again.
10/10 Excellent
Michael
26 Mar 2024
Michael
Stayed 8 nights in Mar 2024
Response from Barbara E. on 6 May 2024
Thank you for your review of our hotel. We look forward to seeing you again.
Restaurants within walking distance. Good free breakfast at this hotel. We rented the one bedroom suite that has separate bedroom from the living room/ kitchen area. Love having space where my husband can work late on his computer (with desk area) while I can rest in the bedroom.
Sallye
Stayed 6 nights in Feb 2024
Response from Barbara E. on 26 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Thomas
Travelled with partner
20 Feb 2024
The hotel is not new and shows some signs of wear but the room was clean and comfortable, breakfast was good.
Thomas
Stayed 1 night in Feb 2024
Response from Barbara E. on 26 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from TownePlace Suites by Marriott Team Member on 11 Feb 2024
Dear Valued Guest,Thank you for taking the time to comment on your stay with us. We look forward to hosting you again when your travels bring you back to Denver!
Was only there passing through but felt very welcomed
Gabriel
Response from Barbara E. on 22 Jan 2024
Thank you for your review of the hotel.
6/10 Okay
Mathew
11 Jan 2024
Disliked: Staff & service
We were in a non smoking room, but clearly a previous guest smoked in the room and the smell was lingering. There will little things all over that were broken and fixed with tape.
Mathew
Stayed 1 night in Jan 2024
Response from Barbara E. on 12 Jan 2024
Dear Mathew,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your issues have been shared with our housekeeping leaders to ensure this is an isolated incident.
2/10 Terrible
Rylan
8 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Deadbolt broken. Slow shower drain. Window lock broken. Fire alarm triggered by simply showering. Window bug screen is dented (allows in bugs). Window can only be cracked open. Constant traffic noise.
Rylan
Stayed 1 night in Jan 2024
Response from Barbara E. on 9 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality and security is our number one priority and I sincerely apologize for failing to meet your expectations.
8/10 Good
Tim
Travelled with family
7 Jan 2024
Tim
Stayed 1 night in Jan 2024
Response from Barbara E. on 8 Jan 2024
Thank you for your review of the hotel. We look forward to seeing you again.
Great stay. Checkin was fast and easy thanks to Barbara’s friendliness and genuine care. Room nice size-well larger than average, equipped kitchenette, good shower pressure and comfortable bed.
Michael
Stayed 1 night in Dec 2023
Response from Barbara E. on 4 Jan 2024
Michael,Thank you for your review of the hotel! It was my pleasure to check you in. We look forward to seeing you again.
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations
There was a cockroach found which was terrifying. Other than that I love this place and that is why I came back.
Anna
Stayed 1 night in Nov 2023
Response from Barbara E. on 4 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Our pest control company has already taken care of the issue.
Thank you for your review of our hotel. We look forward to seeing you again.
10/10 Excellent
Jennifer
6 Nov 2023
Jennifer
Stayed 1 night in Nov 2023
Response from Barbara E. on 4 Jan 2024
Thank you for your review of the hotel. We look forward to seeing you again.
6/10 Okay
Jeffrey
29 Oct 2023
Staff good. Hotel not so good. Not very clean, mold in shower, did not drain also. Breakfast was average. Room also had cooked food odor upon checkin that did not get any better over a 3 night stay. Price was fair, hotel can do better.
Jeffrey
Stayed 3 nights in Oct 2023
Response from Barbara E. on 8 Nov 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. your comments have been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
This was very clean. We stayed three times in a couple of weeks so three rooms all perfectly clean. The staff were super helpful, breakfast was great. The location was close enough to town to be walkable but also easy to get around other parts of Denver from there.
Prudence
Stayed 7 nights in Sep 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of hotel. We enjoyed having you with us. We look forward to seeing you again.
My room was basically like a studio apartment. It was nice having a full kitchen that I can prepare meals in. I also really like the area. If cooking, isn’t your thing, there are plenty of restaurants within walking distance. I will definitely stay here again.
Jaylen
Stayed 6 nights in Oct 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of the hotel. We are glad you enjoyed your stay with us.
Our room had issues with kitchen plumbing for 3 days before they would move us to another room.
Kitchen flooded 4 times during our stay. Maintenance did not show up on the first day and on second day when they showed they couldn’t do anything about it and had to call in an outside plumber who wouldn’t do the work until outstanding bill was paid the following day. We had to wait in room until they showed and missed breakfast for two days and had to cancel our morning plans waiting in room for two days.
Donna
Stayed 6 nights in Sep 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. I want to apologize for the inconvenience you encountered with your guest room.
The guest relations people at the front desk are fantastic. The rooms are nice and spacious. The location is great for exploring Denver.
Keli
Stayed 5 nights in Oct 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.
8/10 Good
Timothy
8 Oct 2023
It’s nothing really fancy but it’s clean, comfortable and well run. You can easily access the public transportation which was very good and safe and there are plenty of places to eat and drink within walking distance or a short bus ride.
Timothy
Stayed 5 nights in Sep 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.
6/10 Okay
Roman
2 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The hotel is very overpriced vis a vis the quality of the rooms. For example, windows don't open, the molding around door frame fell off, and the door to a room does not close, upholstery on furniture is stained.
Roman
Stayed 2 nights in Sep 2023
Response from Barbara E. on 18 Oct 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. We are working on getting our renovation.