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Reviews of The Grand Vikalp by Saga Hotels

3 out of 5
The Grand Vikalp by Saga Hotels
C-48A, Greater kailash-I, New Delhi, Delhi N.C.R.

Reviews

5.6
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

5.0/10

Cleanliness

6.6/10

Staff & service

9.0/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

PARMOD KUMAR

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
In a very bad shape
Stayed 3 nights in Dec 2021

2/10 Terrible

KUSHAGR

Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms are a little cramped but good service and staff.
Stayed 1 night in Nov 2019
Response from Team, Reservations on 23 Jan 2020
Dear Guest, Greetings from The Grand Vikalp, New Delhi! We thank you for your comments regarding our services and facilities. With reference to your feedback at The outset please accept our sincere apologies for The inconvenience caused to you. Please rest assured that I have looked into The matter with The utmost seriousness and will be initiating corrective action to ensure that such lapses do not recur. While our endeavor is to make sure that all our guests have a truly memorable stay with us while in new Delhi, it is The feedback from our esteemed customers like you which shows that we still have room for improvement. We hope that The difficulties that occurred during your stay will not be compared or judged as our general service standards and deter you from coming back to The Grand Vikalp. We look forward to welcoming you back to our hotel on your next visit to new Delhi and would request you to extend us an opportunity to demonstrate our usual high standards of services and facilities. In The meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you, Warm Regards, The Grand Vikalp

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with this hotel room were very beautiful and comfortable. Staff was very professional.Bathroom was clean and hygienic. Recommended
Stayed 1 night in Jul 2019
Response from Team, Reservations on 26 Jan 2020
Dear Guest, Greetings from The Grand Vikalp, New Delhi! We refer to your recent stay at The Grand Vikalp and thank you for choosing us as your preferred residence while in Delhi. We thank you for your comments regarding our services and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from esteemed customers like you who make us strive even harder to achieve “service par excellence”. While looking forward to welcoming you back to The Grand Vikalp, we assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, Team The Grand Vikalp

2/10 Terrible

Rakesh, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not even a three star, they should downgrade it to two star. I had to request for bedding to be changed, there is no hot water in the evening and the towels were smelly. I spoke with the staff member who came to chage the bed sheet and he wasn't welling to admit that the sheets, pillow cases, duvet cover were dirty. I showed him the dirty spots on bed, pillows, duvet, what was more disgusting was that I found hairs on the bed and the stafff wasn't happy that I asked them to change it.
Stayed 1 night in Dec 2018
Response from Reservations on 26 Jan 2020
Dear Guest, Greetings from The Grand Vikalp, New Delhi! We thank you for your comments regarding our services and facilities. With reference to your feedback at The outset please accept our sincere apologies for The inconvenience caused to you. Please rest assured that I have looked into The matter with The utmost seriousness and will be initiating corrective action to ensure that such lapses do not recur. While our endeavor is to make sure that all our guests have a truly memorable stay with us while in new Delhi, it is The feedback from our esteemed customers like you which shows that we still have room for improvement. We hope that The difficulties that occurred during your stay will not be compared or judged as our general service standards and deter you from coming back to The Grand Vikalp. We look forward to welcoming you back to our hotel on your next visit to new Delhi and would request you to extend us an opportunity to demonstrate our usual high standards of services and facilities. In The meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you, Warm Regards, The Grand Vikalp

10/10 Excellent

el-mannan

Business traveller
Stayed 7 nights in Jan 2024

4/10 Poor

Jan

Disliked: Cleanliness, property conditions & facilities, room comfort
Det var gammal och sliten. Handdukarna och sängkläder var gamla.
Stayed 3 nights in Dec 2019
Response from Team Reservations on 23 Jan 2020
Dear Guest, Greetings from The Grand Vikalp, New Delhi! We thank you for your comments regarding our services and facilities. With reference to your feedback at The outset please accept our sincere apologies for The inconvenience caused to you. Please rest assured that I have looked into The matter with The utmost seriousness and will be initiating corrective action to ensure that such lapses do not recur. While our endeavor is to make sure that all our guests have a truly memorable stay with us while in new Delhi, it is The feedback from our esteemed customers like you which shows that we still have room for improvement. We hope that The difficulties that occurred during your stay will not be compared or judged as our general service standards and deter you from coming back to The Grand Vikalp. We look forward to welcoming you back to our hotel on your next visit to new Delhi and would request you to extend us an opportunity to demonstrate our usual high standards of services and facilities. In The meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you, Warm Regards, The Grand Vikalp

8/10 Good

jørgen

Liked: Staff & service, property conditions & facilities
Good hotel for a few days.
Very nice hotel with large rooms and good beds. Located not far away (500 m) from a market with many reataurants and shops.
Stayed 1 night in May 2018
Response from Reservations on 26 Jan 2020
Dear Guest, Greetings from The Grand Vikalp, New Delhi! We refer to your recent stay at The Grand Vikalp and thank you for choosing us as your preferred residence while in Delhi. We thank you for your comments regarding our services and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from esteemed customers like you who make us strive even harder to achieve “service par excellence”. While looking forward to welcoming you back to The Grand Vikalp, we assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, Team The Grand Vikalp